teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
 ·Embarq
 ·HughesNet Satellit..
 ·Sprint Mobile Broa..
| Lots of red X's after firmware update
screen |
I have seen a lot of red X's in the RTT column.
I am on G17/1070 and was wondering if others have noticed the same. It usually starts and ends around he same time every day, 3pm-11 PM
When it occurs browsing is painfully slow.
Thanks
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Hughesnet G-17/1070 With Backup Sprint Service |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY | Click on one of the Xs for amplifying statistics, which will at the same time identify the specific fault that triggered that particular X
//greg// |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
| reply to teledatatech
---------------------------------------------------------------
System Level Diagnostics
---------------------------------------------------------------
Monitoring interval THU JUN 11 17:15:07 2009 - THU JUN 11 18:15:08 2009
Problem(s) Detected [*** - Triggering Statistic(s)] RTT
Overall BAD
Transport MARGINAL
PEP BAD
---------------------------------------------------------------
Transport Layer Diagnostic Statistics
---------------------------------------------------------------
Outroute Type: DVB-S2-ACM
Outroute Symbol Rate: 30(MSps)
Outroute ACM enabled: Enabled
Inroute AIS enabled: Enabled
Status MARGINAL
Current SQF 68 GOOD
No frame info 4444(5.61%) MARGINAL
SMA Reset Error 1 INFO
ACM MODCOD Mismatch (Higher) 33 INFO
ACM MODCOD Mismatch (Lower) 4 INFO
TX CODES:
None
---------------------------------------------------------------
Inroute Statistics
---------------------------------------------------------------
Group ID Stream Ack Stream NAK Stream Error Rate NonStream Ack NonStream NAK NonStream Error Rate Active Time (s) Allocated Bytes Allocated Bitrate (bps) Bandwidth Allocation
30 2980 0 0.04 % 37 6 0.20 % 865 378920 3504 17.14 %
60 2755 0 0.03 % 85 5 0.01 % 972 348044 2864 14.47 %
---------------------------------------------------------------
PEP Diagnostic Statistics
---------------------------------------------------------------
Status BAD
LLRTT (in msec) for bb 2 2465 BAD ***
Flow control in effect YES BAD
---------------------------------------------------------------
Traffic Activity
---------------------------------------------------------------
Interface Bytes Packets Rate Activity
LAN Rx 774.56K 6599 1.72Kbps TYPICAL
Uplink 113.42K 1900 0.25Kbps IDLE
Downlink 8.62M 27984 19.16Kbps TYPICAL
LAN Tx 6.04M 7237 13.42Kbps IDLE
---------------------------------------------------------------
Web Traffic Response Time Statistics
---------------------------------------------------------------
Monitoring interval THU JUN 11 17:15:07 2009 - THU JUN 11 18:15:08 2009
---------------------------------------------------------------
Response received from TPS |Response received from prefetch cache |Response received from bypass proxy (interactive) |Response received from bypass proxy (bulk) |Response received from web/proxy server (interactive) |Response received from web/proxy server (bulk) |Response received from other |
URLs: 511 |URLs: 134 |URLs: 0 |URLs: 2 |URLs: 0 |URLs: 0 |URLs: 0 |
Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |Interval Start(ms) Interval End(ms) URLs(%) |
0 2000 4(0.78%) |0 100 128(95.52%) |0 1000 0(0.00%) |0 5000 0(0.00%) |0 1000 0(0.00%) |0 5000 0(0.00%) |0 1000 0(0.00%) |
2000 4000 426(83.37%) |100 200 2(1.49%) |1000 2000 0(0.00%) |5000 10000 2(100.00%) |1000 2000 0(0.00%) |5000 10000 0(0.00%) |1000 2000 0(0.00%) |
4000 6000 51(9.98%) |200 300 0(0.00%) |2000 3000 0(0.00%) |10000 15000 0(0.00%) |2000 3000 0(0.00%) |10000 15000 0(0.00%) |2000 3000 0(0.00%) |
6000 8000 18(3.52%) |300 400 0(0.00%) |3000 4000 0(0.00%) |15000 20000 0(0.00%) |3000 4000 0(0.00%) |15000 20000 0(0.00%) |3000 4000 0(0.00%) |
8000 10000 5(0.98%) |400 500 1(0.75%) |4000 5000 0(0.00%) |20000 25000 0(0.00%) |4000 5000 0(0.00%) |20000 25000 0(0.00%) |4000 5000 0(0.00%) |
10000 12000 1(0.20%) |500 600 0(0.00%) |5000 6000 0(0.00%) |25000 30000 0(0.00%) |5000 6000 0(0.00%) |25000 30000 0(0.00%) |5000 6000 0(0.00%) |
12000 14000 1(0.20%) |600 700 0(0.00%) |6000 7000 0(0.00%) |30000 35000 0(0.00%) |6000 7000 0(0.00%) |30000 35000 0(0.00%) |6000 7000 0(0.00%) |
14000 16000 2(0.39%) |700 800 0(0.00%) |7000 8000 0(0.00%) |35000 40000 0(0.00%) |7000 8000 0(0.00%) |35000 40000 0(0.00%) |7000 8000 0(0.00%) |
16000 18000 0(0.00%) |800 900 0(0.00%) |8000 9000 0(0.00%) |40000 45000 0(0.00%) |8000 9000 0(0.00%) |40000 45000 0(0.00%) |8000 9000 0(0.00%) |
18000 4294967295 3(0.59%) |900 4294967295 3(2.24%) |9000 4294967295 0(0.00%) |45000 4294967295 0(0.00%) |9000 4294967295 0(0.00%) |45000 4294967295 0(0.00%) |9000 4294967295 0(0.00%) |
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Hughesnet G-17/1070 With Backup Sprint Service |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
2 edits | I don't believe the firmware update has anything to do with this. What I see is a classic example of shared (and clearly oversold) bandwidth. In this case, the PEP server at your NOC has been overwhelmed to the point that Flow Control was enabled. Note at the bottom left corner of that statistics page - under Interval Start. During that hour, only 4 of 511 URL requests were processed in under 2 seconds, 426 of them between 2 and 4 seconds, and 78 took between 4 and 16 seconds. By comparison, only 134 of the requested URLs were already in your modems cache. But note how much faster they are retrieved from your cache, than from the PEP server at your NOC.
//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009 |
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Nimblewill
join:2007-08-17
Dahlonega, GA
| reply to teledatatech
I'm on 91 West/1070 also. I get the red X's on RTT about the same times as you. On the Pro Plan my speeds have been great for the last couple of years. Now the speed starts dropping mid morning to about 300 - 500 all day.
If things don't improve, I will change plans hoping to get on another transponder.
Drew |
|
One more too
@direcway.com
| reply to grohgreg
said by grohgreg  :I don't believe the firmware update has anything to do with this. What I see is a classic example of shared (and clearly oversold) bandwidth. In this case, the PEP server at your NOC has been overwhelmed to the point that Flow Control was enabled. Note at the bottom left corner of that statistics page - under Interval Start. During that hour, only 4 of 511 URL requests were processed in under 2 seconds, 426 of them between 2 and 4 seconds, and 78 took between 4 and 16 seconds. By comparison, only 134 of the requested URLs were already in your modems cache. But note how much faster they are retrieved from your cache, than from the PEP server at your NOC. //greg// Likewise. When I had my Ku system, whenever there were RTT problems, it was coincident with the flow control being on and high bandwidth demand times on the transponder. So, I too would doubt any relationship to the software update. |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
1 edit | reply to teledatatech
Thanks all for the replies and information.
I did chat online with support, and the representative said
it could be caused by my router 
anyway, I did notice that there is a lack of red X's in the RTT column
so far today, and it's 6 PM 
I will add that the modem upgrade to the HN7000S was a downgrade IMO.
The DW7000 was assigned to G-17/990 and speeds were consistent at around 700 down 100 up. (Home Plan)
after the "upgrade" and moved to 1070 speeds are like this:
6/12/2009 22:21:48
162
50
06/12/2009 22:17:07
228
47
06/12/2009 22:13:30
221
33
06/12/2009 22:10:25
208
52
My backup Sprint 1XRT connection seems faster. (and its free)
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Hughesnet G-17/1070 With Backup Sprint Service |
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yolarry
join:2007-12-29
Creston, WV | I dont see why you still have hughesnet when you have unlimted internet from Sprint?
I rather user Sprint cancel Hughesnet. |
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Brassua
join:2004-05-17
Rockwood, ME
1 edit | reply to teledatatech
said by teledatatech :I will add that the modem upgrade to the HN7000S was a downgrade IMO. The DW7000 was assigned to G-17/990 and speeds were consistent at around 700 down 100 up. (Home Plan) after the "upgrade" and moved to 1070 speeds are like this: Looks like I followed you from G17/990 to G17/1070 with the somewhat same results except I came from the Pro plan to ProPlus.
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HughesNet HN7000S ProPlus | G17/1070Mhz | .98m dish 2-watt X-mit |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
| Brassus:
are you getting the red x"s in the RTT column?
Like clockwork they start around 6Pm and end about midnight
eastern time.
I have had a few conversations with Hughes, and it seems they
will do nothing about it, they tell me nothing can be done.
My most recent Hughes Speed test was a blistering
222Down/12Up
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Hughesnet G-17/1070 With Backup Sprint Service |
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Brassua
join:2004-05-17
Rockwood, ME
| Yes I am getting them also, I've only been with the new HN7000S on G17/1070 since yesterday afternoon and both yesterday and today starting at 5 PM until about 9-10 PM I get red X's in the RTT category. I checked on every X there and and they all show flow control YES! 
You know I wouldn't mind as much if this didn't start until say...9 PM and ended at 2 AM.  I wonder if should complain, I mean if you are getting nowhere with them. I really hate having to call them, I remember having to years ago, it wasn't a fun call!
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HughesNet HN7000S Pro+ | G17/1070Mhz | .98m dish 2-watt X-mit |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
| reply to teledatatech
In my last 2 conversations with them I really got nowhere.
they want me to believe there is a problem on my end and there
is nothing they can do.
I do know there is something I will do if I see no improvement soon , and that will be canceling my account with them.
BTW , my Hughes speed tests this morning show 768/126
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Hughesnet G-17/1070 With Backup Sprint Service |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
3 edits | reply to teledatatech
They're wrong. The problem is NOT at your end and there IS something they can do about it. The distinction is that it's not that they can't do anything - it's that they typically won't. I say this because getting moved to a less crowded gateway is nearly impossible - unless you're a member of the Obama administration.
Ordinarily you could tell them that your neighbor has begun an addition to his house that will soon block your line of site with G17. Repointing to another satellite automatically includes a gateway change, but even then it's a gamble - whether or not THAT gateway turns out to be just as overcrowded. Unfortunately - it's likely they've already entered this existing complaint into your account history. So the next dim bulb you try to use the line of site argument on - might get a little suspicious.
//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009 |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
| reply to teledatatech
FWIW:
I received an email letting me know they are supposed to call me back with-in 24-48 hours regarding the issue.
I can't wait to see how that goes.
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Hughesnet G-17/1070 With Backup Sprint Service |
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Brassua
join:2004-05-17
Rockwood, ME
| I'll be anxious to hear what they have to say, you might want to mention you are not alone and that there are others on the same Sat & Transponder with the same flow control slowdowns at roughly the same times if that helps any? 
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HughesNet HN7000S ProPlus | G17/1070Mhz | .98m Dish w/2-watt X-mit |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
1 edit | reply to teledatatech
I will be sure to tell them others are experiencing the same thing.
Knowing Hughes, they will call when either
A) I'm at work
B) Just sitting down for supper
or
C) In the bathroom 
I have also been logging my speed tests just in case.
These are tests from today after I got home
Date/Time Down(kbps) Up(kbps)
06/17/2009 21:12:12 255 0.0
06/17/2009 21:05:21 249 0.0
06/17/2009 20:31:29 283 10
06/17/2009 20:16:41 209 10
06/17/2009 19:07:09 254 0.0
06/17/2009 18:58:41 295 0.0
06/17/2009 18:32:18 239 12
06/17/2009 17:17:02 252 13
Gotta love those 0 uploads |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
1 edit | said by teledatatech :Gotta love those 0 uploads Where are you testing? Cuz if those results are not from Hughes own test site, they won't be accepted as valid by tech support
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009 |
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teledatatech
Premium
join:2001-11-23
Bucyrus, OH
clubs:
·Embarq
·HughesNet Satellit..
·Sprint Mobile Broa..
1 edit | reply to teledatatech
Yes , those test results I posted are from Hughes own test page.
I did an online chat with Hughes, and was told. that it was
unknown when they would contact me, as advanced support
was "overwhelmed" at this point.
I then made another dreaded call to tier 1 support and went thru the script,
and again was told advanced support would have to take care of it.
I was surprised to hear that they can no longer transfer your call to tier 2 support
and they only do callbacks now.
So now I wait for the call, if and when it happens. |
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Xtreme2damax
join:2007-03-21
| reply to teledatatech
Despite there being no change in speed, browsing seems or is dramatically slower when they pushed this new update.
Browsing itself is like a chore, taking forever to load pages and often times the pages don't fully load due to loading so slow.
Even during the free time my normal download speeds fly, but browsing is painstakingly slow as if I am browsing on a fap'd connection despite not being fap'd.
I am getting page timeouts all over the place usually rendering the generic can't connect to server error in most browsers.
I usually have to reload the page, but takes forever to load a web page.
Something in this update seems to have dramatically impacted browsing speed during all hours of the day, I've also noticed the firewall is enabled at the NOC where it wasn't enabled in the past.
--
»www.xtemu.com/forum/index.html
»www.xtemu.com/forum/portal.html
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wa5sox1
join:2007-07-09
Vanderwagen, NM
1 edit | Exactly what I'm experiencing as well. But I started noticing this two days 'before' the update, when in System Info my 'Inroute Group' used to be 11, now toggles between Inroute Group 31 and 41, which are the ones assigned to the 512 rate code on the gateway/satellite I'm on. .. When on 31, things seem okay, but when on 41, transmit failures are high. Main adapter stats usually show a 2% or so failure rate when on 41, but within the five minute windows, they can be as high as 11%.
And, same on the timeouts. Timing applications are not functioning as they should, and lots of "Can't Connect to Server" and "Web Acceleration Client Error, Suspect Recent Satellite Outage". ... Browsing is slow, even when a speedtest says it should be okay. .. In advanced, I am noticing a 'Bad' in "Uplink Packets Received" much of the time, as well as in RTT, and never had this before. ... The Firewall appears to be truly enabled now. It used to say Enabled, but in Advanced would say "Disabled" .. now says (Under Gereral Config) "Bad fragment check: Enabled" and under "Policy Stats":
ACL Statistics
--------------
ACL is Enabled from the NOC Side
Total num of valid rules: 2
Total num Packets Received: 3001756
Total num Packets Dropped: 0
-----------------
Flow Control is usually on from 12PM - 12AM Eastern, which is much longer than it used to be on. I even saw it kick in last night at about 3AM Eastern. .. Thus far, modem has been replaced, along with tria and all cables. Tech was sent out and after witnessing what was going on said "It's not you, it's them", then commented on how strange it was to have NO transmit errors on one Inroute Group, and so many on another. ... Did your Inroute Group change as mine did? When browsing, if it seems snappy, check your Inroute Group, and when it's sluggish, check again to see if it's changed. .. Clear stats and keep an eye on the number of failed transmissions. ... If this problem is related to the Software Update, Inroute Group change(s), Firewall now being on, or whatever, they need to re-evaluate their changes and get things back to normal (which was bad enough).
Also, in Diagnostics, getting Bad or Marginal much of the time in "TCP messages retxed". Some of this may be related simply to the satellite/gateway I'm on (no ACP running, etc.), but it sure seems others are experiencing much of what I am since the "changes."
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G25(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144 |
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