David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
 ·DIRECTV
 ·magicjack.com
 ·AT&T Midwest
1 edit |  MagicJack (Error 401) 06/13/09
Not sure and I ran into the problem just a bit ago, but apparently my magicjack wouldn't connect this morning kept saying something like
Please restart you MagicJack and try again(Error 401)
Anyway I reported what I had to chat, after trying another machine and rebooting both of them, they advised that I didn't get the upgrade, or it didn't take.
anyway I got the upgrade file, and the agent had to reset my number and then I could make a call.
I attached the upgrade file I got if anyone needs it.
edit: added exact error I was getting
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If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
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prestonlewis
Premium,MVM
join:2003-04-13
Sacramento, CA | Same here. Got the 401 error message for no apparent reason that I can think of and upgrade.exe solved the problem for me. |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | reply to David
Cool, glad it helped someone. |
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Yourdad
join:2009-06-17
Matthews, NC | reply to David
Thanks for the help. I had tech support on line for about an hour and they were pretty useless. I downloaded and applied the upgrade but still receiving 401 error messages. Any ideas?
Thanks. |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs: | reply to David
They had to reset my number while I applied the upgrade. Might ask them if they can reset your number.
Mine seemed pretty knowledgeable. |
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att is bad 2
@pacbell.net
| reply to Yourdad
did you power cycle your modem / remember just turning it off won't do it;
you have to use a pen or paper clip to push in on the reset button.
did you disconnect the phone jack for 30 seconds
did you use menu advanced users - restart on the softphone
i usually reboot.
ALSO:If you added the vista update you will need to do all the above
little things the mj tech's are not very bright about; what do you expect the cheapskate that invented this to give u as tech support |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest
| reply to att is bad 2
Re: MagicJack (Error 401) 06/13/09
said by att is bad 2 :
did you power cycle your modem / remember just turning it off won't do it;
you have to use a pen or paper clip to push in on the reset button.
did you disconnect the phone jack for 30 seconds
did you use menu advanced users - restart on the softphone
i usually reboot.
Why go through all that work for the magicjack? If you are browsing the internet just fine and magicjack isn't working I would question magicjack first, before resetting your dsl modem and reconnecting. That would be just unnecessary.
I know I didn't do it for mine.
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If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
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