radougherty
join:1999-07-23
Austin, TX
 ·RoadRunner Cable
|  Not that thrilled with BigNet
Found COVAD offered IDSL service for a work at home staff person so I ordered from BigNet (no particular reason) since comments appeared to be just as good/bad as most of the other ISP's out there.
Service was installed within promised time frame for one of the people. However not happy with the performance, traceroute shows approx 240ms to 270ms between last hop in their network and my user when nothing is happening on the line. I also see periors of 45 to 60 seconds where we loose connectivity (aka pings time out). Tried to get BigNet to look into this since latency used to be in the 140ms to 160ms range when it was first installed but they refuse to take a problem ticket on it.
Had another person that was told they qualified but then LEC claimed facilities problem and they couldn't install. Now he's been waiting 3 weeks for his credit card to be refunded the up front $300 charge, they keep promising to refund but haven't seen it yet.
Based on experience so far no more business from me for BigNet |
