McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX | reply to dishfish
Re: Pay for Elite but always drops back to Pro speed
There's some information we need:
1) What is the make and model of the modem?
2) Post the stats from the modem.
3) Run a Line Quality Test from »/linequality and post the resultant URL. |
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dishfish
Premium
join:2003-01-07
Dallas, TX | Regarding item 2, where do I find the stats from the modem? |
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dishfish
Premium
join:2003-01-07
Dallas, TX
| reply to McSummation
1) Modem is a Motorola Style:MSTATEA (thats what is says on the bottom. I could not find a Model #)
2) Still trying to figure out how to get the stats from the modem
3) »/linequality/nil/2534945 |
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McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX
 ·AT&T Southwest
| See if this FAQ lets you get to the stats »AT&T Southeast Forum FAQ »How do I access the 2210 line stats and event logs? What do the numbers mean?
Do you have a router between your modem and computer? You are blocked to ping, so the Line Quality Test didn't show anything useful. |
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dishfish
Premium
join:2003-01-07
Dallas, TX | Ok, I think this line test looks better.
»/linequality/nil/2534954
Yea, I have a router. I'll try what the link says to do.
Thanks! |
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McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX
·AT&T Southwest
| That goes all the way to your public IP address now and the data looks OK.
Once you get sorted out how to get the stats, do the following:
1) Unplug the modem from the ac line and the phone line.
2) Let it sit for 10 minutes.
3) Plug both lines back in.
4) As soon as you have a connection to the internet run a Line Quality Test, get the stats from the modem, run a speed test and post all that back here.
Then, when the speed goes back down, do all of step 4 again. |
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NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC
| reply to dishfish
That would be the Motorola 2210. Different firmware is issued in AT&T Southeast, and the former SBC footprint. Try this:
»192.168.1.254
If you have a router, you may need to disconnect from the router and connect directly to the modem. You should get the basic modem GUI, with a series of blue and gray buttons down the left side of the page.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum |
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dishfish
Premium
join:2003-01-07
Dallas, TX
| reply to McSummation
OK, I finally figured out to get the modem out of bridge mode.
Here are the stats...
Statistics
ADSL Information
Line State Up
Modulation DMT
Data Path Fast
To Modem To Internet
Max Allowed Speed (kbps) 6016 768
SN Margin (dB) 11.0 12.0
Line Attenuation (dB) 43.0 31.0
Loss of Signal 0 0
Loss of Frame 0 0
CRC Errors 0 1
ATM Information
VPI / VCI 0/35
Protocol PPPoE
In Octets 325059
In Errors 0
In Unicast Packets 510
In Non Unicast Packets 0
In Discard Packets 0
Out Octets 80025
Out Errors 0
Out Unicast Packets 435
Out Non Unicast Packets 0
Out Discard Packets 0
PPPoE Information
Session Status: Up
Server MAC Address: 00:90:1a:a0:02:57
Session ID: 437
IP Information
DNS Servers 68.94.156.1 dnsr1.sbcglobal.net
151.164.8.201 dns1.ksc2mo.sbcglobal.net
IP interfaces
Address Netmask Name
192.168.1.254 255.255.255.0 Ethernet 100BT
Routing Table
Destination Netmask Gateway Interface
- - 151.164.182.11 WAN vcc1
192.168.1.0 255.255.255.0 192.168.1.254 Ethernet 100BT
LAN Information
Modem IP Address 192.168.1.254
Modem Netmask 255.255.255.0
DHCP Address 192.168.1.64
Devices on LAN
IP Address MAC Address Name Status
192.168.1.64 DD-PC Active
Ethernet Information
MAC Address
In Octets 395422
In Errors 0
In Unicast Packets 584
In Non Unicast Packets 262
In Discard Packets 0
Out Octets 187740
Out Errors 0
Out Unicast Packets 477
Out Non Unicast Packets 607
Out Discard Packets 0
Here's the speed test.
Once it drops off, I'll run these tests again.
Thanks. |
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dishfish
Premium
join:2003-01-07
Dallas, TX
| OK, this morning, and the speed has dropped to 1/2 of what I was getting last night.
Here are the modem stats...
Statistics
ADSL Information
Line State Up
Modulation DMT
Data Path Fast
To Modem To Internet
Max Allowed Speed (kbps) 3008 768
SN Margin (dB) 13.0 10.0
Line Attenuation (dB) 43.0 31.0
Loss of Signal 0 272
Loss of Frame 0 0
CRC Errors 9964 13
ATM Information
VPI / VCI 0/35
Protocol Bridged
In Octets 12278925
In Errors 0
In Unicast Packets 13061
In Non Unicast Packets 0
In Discard Packets 0
Out Octets 2719876
Out Errors 0
Out Unicast Packets 10302
Out Non Unicast Packets 0
Out Discard Packets 0
LAN Information
Modem IP Address
Modem Netmask 255.255.255.0
DHCP Address 192.168.1.64
Devices on LAN
IP Address MAC Address Name Status
192.168.1.64 DD-PC Active
Ethernet Information
MAC Address 00:1d:6b:b2:b5:bc
In Octets 35017542
In Errors 0
In Unicast Packets 34246
In Non Unicast Packets 22281
In Discard Packets 0
Out Octets 6306698
Out Errors 0
Out Unicast Packets 26626
Out Non Unicast Packets 298
Out Discard Packets 0
Here's the speed test..
 |
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McSummation
Mmmm, Zeebas Are Tastee.
Premium,MVM
join:2003-08-13
Round Rock, TX
·AT&T Southwest
| In that 8 hour period, you moved about 34000 packets from the internet into your machine. Of those, you got 9964 error packets. That is probably what caused your modem to downgrade your max speed from 6016 to 3008. You need to determine what is causing that.
There are several FAQ articles in the AT&T fora that discuss what causes these errors, how to determine what is causing your problem, and how to fix the problem. |
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