psx_defector
join:2001-06-09
Allen, TX | reply to dishfish
Re: Pay for Elite but always drops back to Pro speed
Do you ever get escalated to Tier 2? |
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dishfish
Premium
join:2003-01-07
Dallas, TX | I have not yet been sent to Tier 2 support. I was so beat down after going through the script I just wanted to get off the phone. |
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psx_defector
join:2001-06-09
Allen, TX
| Well that eliminates the rip and rebuild. When in doubt, rip it out.
Odds are your line stats are scheiße. Line stats can be found through this FAQ: »Ameritech - SBC FAQ »Where are the Line Stats in a 5100b or 4100? Change appropriately for different modems. |
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dishfish
Premium
join:2003-01-07
Dallas, TX
| I talked to a buddy here at work a few minutes ago. He's a former ATT'er and knows alot about DSL. He says he thinks my modem is bad. It is a Motorola modem that I got back in December. They had to replace my old Speedstream modem that I had since 2000. Thanks for the link! |
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rfluegge
join:2009-06-22
75056-4419
| On June 12th, I replaced my original modem (a SpeedStream 5260) that had worked rock solid since I first got DSL a number of years ago ... replaced it with the latest Motorola from ATT ... AND I still have a speed issue ... see my post in this same forum regarding the chronology of the issue.
So don't spend the extra $49 or so for a new one until you're absolutely sure that the modem is the problem ... at least that's my 2 cents. |
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dishfish
Premium
join:2003-01-07
Dallas, TX | Thanks. I saw your post. Funny thing is I replaced my Speedstream back in December with a new Motorola. However, I recently noticed my speed falling off. I bet we're having the same issue.
Folks on here have been very helpful! |
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