cowboy
So Much For Subtlety
Premium
join:2000-03-14
Morgan Hill, CA
 ·Covad Communications
·DSL EXTREME
| Mandatory account update -- NO static IPs for residential :(
I just received a note from DSL Extreme say that my service area is being updated and I must change to one of the new plans - by August, one month before my contract is up anyway. (Morgan Hill, CA area)
Unfortunately, there is no provision for static IPs on any of the new plans, but there is now a faster tier (5M vs the current max of 3M).
I am a long-time customer, longer time internet hobbiest and open source developer. I run my own DNS/LDAP/KRB5/SMTP/HTTP/IMAP/etc. services for my own experience, FOSS support, and to assist family and friends -- IE definitely not a commercial enterprise....
However most of this requires static IPs (yes I know about the various dyndns options - but being a hiddent DNS primary doesn't work very well on a dynamic IP - btdt, got the scars)
Is it true that static IPs are now only for commercial accounts ? If so, can I get a quote on that price so I can do informed shopping for an ISP that continues to supports what DSL Extreme has done for me and others for many years ?
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Richard Nelson |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Hi cowboy -
We are making a change in a small Verizon area in Northern California that is effecting a handful of clients. An email was sent out to those clients on Friday and follow up letters / calls to those clients will follow. Under the new network for that handful of clients static IPs will no longer be supported for either consumers or businesses. Unfortunately if you fall in that small footprint we will no longer be able to provide you with a static IP.
To clarify, this isn't a change across our entire platform or a change in policy but rather due to a change in that specific area. We will still continue to provide static IPs to both consumers and businesses across the rest of our network that we currently have them available in.
We do have some very aggressively priced higher speed packages. With this we introduced a new 5000/768 package for those clients that don't qualify for the full 7100/768 package.
If you have any questions please feel free to send me a PM.
Thanks
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George
General Manager
DSL Extreme
Will work for reviews.  |
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Test99
Premium
join:2003-04-24
San Jose, CA
1 edit | reply to cowboy
I'm in that area too. All the month-to-month plans listed have a $60 activation fee. It doesn't seem reasonable to pay $60 just to continue an existing month-to-month service.
I have dry DSL. Is that still available? |
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dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| said by Test99  :I'm in that area too. All the month-to-month plans listed have a $60 activation fee. It doesn't seem reasonable to pay $60 just to continue an existing month-to-month service. I have dry DSL. Is that still available? Give our customer service team a call. They can assist with the transition to the month to month plan. You can reach them at 800-774-3379.
We are still offering dry DSL .
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. |
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cowboy
So Much For Subtlety
Premium
join:2000-03-14
Morgan Hill, CA
·Covad Communications
·DSL EXTREME
1 edit | reply to dslx_gm
Hello, and thanks for the prompt response
said by dslx_gm :We are making a change in a small Verizon area in Northern California that is effecting a handful of clients. An email was sent out to those clients on Friday and follow up letters / calls to those clients will follow. Under the new network for that handful of clients static IPs will no longer be supported for either consumers or businesses. Unfortunately if you fall in that small footprint we will no longer be able to provide you with a static IP. Ouch... that hurts ... I know verizon is having capacity issues in the area. BBR shows a COVAD POP in my CO, is there a chance to be moved there ? (I know you use COVAD at other verizon locations) ... Ah, indeed COVAD site shows they'll sell me business dsl (but not residential)
said by dslx_gm :We do have some very aggressively priced higher speed packages. With this we introduced a new 5000/768 package for those clients that don't qualify for the full 7100/768 package. Whilst the speed bump would be nice, it doesn't help the fact that I rely on static IPs for many of the services  And yes, I'm fully aware of the various DYNDNS workarounds - and there are serious problems with DYNDNS for some services... The biggest reason I switched to DSL Extreme was the fact that it provided statics (and didn't charge an arm and leg for them)
said by dslx_gm :If you have any questions please feel free to send me a PM. Thanks, I'll likely do that as part of investigating my options ... A VPS would help the static requirements, but adds its own set of complications, and additional monthly cost (not necessarily much, but still)
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Richard Nelson |
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sct1000
join:2002-02-27
Gilroy, CA
| reply to cowboy
I wish I was just losing my static IPs. Despite having had the 7.1M/768k package for three years, apparently I'm now only qualified for 768k/128k. :-(
DSLX customer service have been nice, but unable to explain either why this is happening, or what my other options are.
Would switching to a dry loop help?
/not happy |
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cowboy
So Much For Subtlety
Premium
join:2000-03-14
Morgan Hill, CA
·Covad Communications
·DSL EXTREME
| Yeah, service is quite mum on what is going on - and why.
I directly asked "Why, since DSLX does business with COVAD elsewhere, why couldn't they just move us to COVAD PoP in the same CO." and got just silence
COVAD and other resellers where quite happy qualifiy me for upto 15M ADSL2, but my budget doesn't go that high !
I wound up going with COVAD and a new dry-loop -- leaving only COVAD and Verizon in the mix (fewer fingers to point)... After things are shaken out and looking good, I'll re-evaluate the options/$
Our area seems to be classified as rural, and as such, very low priority for FIOS
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Richard Nelson |
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sct1000
join:2002-02-27
Gilroy, CA | The Covad options with static IPs are significantly more pricey, unfortunately.
*sigh* |
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cowboy
So Much For Subtlety
Premium
join:2000-03-14
Morgan Hill, CA
·Covad Communications
·DSL EXTREME
| said by sct1000 :The Covad options with static IPs are significantly more pricey, unfortunately. *sigh* Yes they are ... Speak Easy, and a few others are somewhat less (being resellers) - gotta love theCLEC/ILEC business model
Still, all are quite a bit more than what we pay now
I'm starting to plan for a VPS setup, which, when completed, will allow me to run pretty much any connection - without the need for static ips.
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Richard Nelson |
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sct1000
join:2002-02-27
Gilroy, CA | VPS? |
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cowboy
So Much For Subtlety
Premium
join:2000-03-14
Morgan Hill, CA
·Covad Communications
·DSL EXTREME
| said by sct1000 :VPS? Virtual Private Server
Similar to doing a Co-Location setup, but instead of buying/renting/shipping them a machine, you get a virtualized server (xen, kvm, vmware, etc).
Usually you have full control, from os install to packaged software, reboots, etc from a web control panel. Many allow you to scale the size of the machine, its bandwidth, etc.
I need to be able to build a Debian (Sid/unstable) based server to handle DNS, KRB5, LDAP, sendmail, ....
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Richard Nelson |
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aerith
Premium
join:2008-12-31
Milpitas, CA
| reply to cowboy
I tried to go with a COVAD reseller (Interlync,) but they were HORRIBLE, and it was partially due to AT&T's fault, not putting me on the other cable pair. But clearly the stupid people at Interlync didn't really want to really fix the problem why was I at 12,600 feet.
This is a problem I had in the past, why DSL Extreme only qualified me at 3.0 Mbps, but I was only synced to 1984, and I really didn't understand why, so when Comcrap came to my neighborhood, I then canceled DSL Extreme.
Then, Comcrap started capping, and that is when I needed to go back to DSL, and thus I tried to go with Interlync, because I needed more IPs, despite DSL Extreme do COVAD ADSL2+ orders, it just that, for reasons unknown to me, and despite COVAD themselves do offer more static IPs.
Now, I chose to both contact Interlync and Cyberonic, two COVAD resellers, that offer multiple IPs, and both of them told me I was at roughly 5,500 feet, but after I chose Interlync, the COVAD Installer came to the house, and tested my line, and I was actually at 12,600 feet.
Now, sadly, DSLX_Zak was right, COVAD does have very funny prequals.
Today, thanks to Dan Laguna at AT&T engineering, I am no longer at 12,000 feet, and when the technician came to my house (not Dan Laguna,) I told him to change the cable pair, and now I have 5.2 Mbps DSL, under AT&T lines.
Lesson learned, if you are going to go with COVAD, make sure you ask your ISP (i.e. DSL Extreme) to contact the proper engineering department, before getting COVAD services, or any other DSL service.
It was mid-April, when I canceled Interlync, and they offered to give me a refund for the modem, if I return the modem, and I returned the modem, and as of this posting, I have not received my refund, for the modem return.
So do be aware, and save yourself the trouble, by going with COVAD directly, if you need COVAD services. |
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interlync
join:2002-07-30
Chicago, IL
| Sorry we were unable to help your situation further. At Interlync we do try to satisfy the needs of our customers in every way possible. It sounds like the issues you experienced were due to loop length and not your DSL service. Unfortunately, loop length can be a deciding factor when it comes to speed of your DSL service. And we do offer IP's to residential services (Actually up to 254 IP addresses). |
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