arait
join:2009-06-21
Honolulu, HI | reply to arait
Re: [TWC] Road Runner Intermittent problem. Techs have a hard ti
The feature is not enabled on the modem they give me. Road runner must have turned off the log. I asked them if they could check the log, but it seems like they try to ignore me when i try and say that and bring something up. |
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Bb User
@rr.com
| said by arait  :The feature is not enabled on the modem they give me. Road runner must have turned off the log. Roadrunner doesn't disable the features on the modems, they come with access disabled by default. The provider could turn them on again if they write and push a custom boot file with that feature switch enabled, most don't because it's non-standard and a hassle.
Keep scheduling calls until it's fixed. Basically become the "squeaky wheel"... |
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whiteyonenh
join:2004-08-09
Keene, NH
clubs:
 ·RoadRunner Cable
1 edit | reply to arait
Here is my stats, although I'm in NH |
That should get you full access to the modem for a few minutes, you still will not be able to see the upstream SNR, but will be able to access logs and the rest. |
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arait
join:2009-06-21
Honolulu, HI
1 edit | reply to Bb User
Yes i will keep scheduling, but i always have to wait a week or 2 weeks just to get someone out here. It takes so long everytime and its just hard.
My gf takes online courses between those hours after work and its just been hard on her this past month because she has to stream videos sometimes or do research. It seems like the problems happens is when she is loading a page or loading a video. Or when i play my PC games, but always between 9pm-12am.
Any former/current cable techs seen this type of issue before. I'm so desperate right now, i might have to talk to a manager when i get home, im at work now.
I will try that signal thing whiteyonenh and post it. |
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