rabeatz
Premium
join:2009-03-21
Apopka, FL
1 edit | reply to chazz
Re: embarq customer service still a joke
If they transferred you or told you to call in, chances are there was not a known outage or issue in your area posted, or they would have told you right away. |
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chazz
@tamu-commerce.edu
| just to follow up my post from Wednesday night - after more than 90 minutes on the phone I was finally passed to an "upper level" technician who indicated that the problem was a known network issue for East Texas and that they been getting other similar complaints all evening. That was after I talked with 2 other techs and went through the usual script - reboot, reset modem, etc. I suspected all along that it was Embarq's problem not mine as we have had to put up with inconsistent speeds for some months now. I guess I just don't understand why they won't share network status information upfront with paying customers or even their own technicians who are working the phones. |
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Chazzs_Friend
@rr.com | Chazz, who said that you can't get network status information? You only need sign up for that.
»www.embarqservices.net/events/ |
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