Bell India
@videotron.ca
| Bell to outsource more to India
»www.business-standard.com/india/···o=362183
Bell Canada to outsource projects to India:
Canadian telecom giant Bell Canada, a subsidiary of Bell Canada Enterprises Inc (BCE Inc), is planning to outsource key voice-based projects for its internet and satellite TV divisions to India. The telecom giant, , according to market sources, is currently in the nascent stages of scouting for an outsourcing partner in India and will float a formal tender once it frames a vendor shortlist. “The projects being sent to India will be inbound in nature and Bell Canada is looking at a BPO partner with strong competencies in front-end work for international clients. A formal tender to the effect is yet to be floated as the scouting process for a partner is still in the initial stages. The deal size could be between $15 million to $25 million annually on initial estimates,” sources said.
Didn't the employee's come in here and state Bell in cutting India off? Bringing more jobs home (Well to the states that is).
heh  |
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mlerner
Premium
join:2000-11-25
Nepean, ON | Hasn't Bell learned anything by now? It's like they're purposely trying to fail at everything. |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON | i think the execs have shorted the stock and doing their hardest to continue flushing the company down the toilet.  |
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chronoss2009
join:2008-09-23 | reply to Bell India
i see raise pricing with UUB and then outsource more jobs , during a recession when fellow canadians NEED a job.
THEIRS LEADERSHIP |
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ex bell
@cgocable.net
| reply to Bell India
More work for me!
When customers get frustrated with dealing with India they call me out of exasperation if it's an issue I can help them with.
Some just plain call for advice if I have helped a friend or relative.
I guess the US companies cost to much and with Kev's boat and the price of gas and with only so much money to extort.
Just yesterday two Sympatico dsl desk top installs and the techs. left both customers with no dial tone when they left.
This just gets better each day.
July 3rd vote results. Hmmmm. |
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Thane_Bitter
join:2005-01-20
London, ON
 ·Bell Sympatico
| reply to mlerner
said by mlerner  :Hasn't Bell learned anything by now? It's like they're purposely trying to fail at everything. I agree.
Bell, stop hitting yourself!  |
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R0CKY
TSI Rocky
Premium,VIP
join:2005-05-19
Chatham, ON
| reply to Bell India
Man... That's BS!
Sorry to hear for all involved here and that I've crossed paths with being affected by this! 
Rocky
--
TSI Rocky - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
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penguin318
join:2008-07-23
Merrickville, ON
| reply to mlerner
said by mlerner :Hasn't Bell learned anything by now? It's like they're purposely trying to fail at everything. Yeah they have learned that if support is in India there are more "accidental contract extensions" and gross misinformation ( I was told by India that I would have DSL access in 6 months almost a year ago, still on dial-up) seems like a smart business move to me. |
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Peter Principle
@cgocable.net
| said by penguin318 :said by mlerner :Hasn't Bell learned anything by now? It's like they're purposely trying to fail at everything. Yeah they have learned that if support is in India there are more "accidental contract extensions" and gross misinformation ( I was told by India that I would have DSL access in 6 months almost a year ago, still on dial-up) seems like a smart business move to me. Plausible deniability. »en.wikipedia.org/wiki/Plausable_deniability
The New Bell (revenue stream). |
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toot toot
@videotron.ca
| Ah well less people at Bell in Canada. More at India.
People will just leave due to continuing poor an lousy service. and I have no qualms about that. To heck with them.
Be it employee's or customers, Bell hates them all equally. Hence, no discrimination  |
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Davesnothere
join:2009-06-15 | reply to Bell India
Rename the Company ?
They may need a new logo again soon, for the yet to be announced name change :
Bell India, anyone ?
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Gundam_MX
Stomping Robot
join:2003-06-27 | reply to Bell India
Re: Bell to outsource more to India
Wasn't there news that Bell was moving the employment back to Canada because the customer service from India was not good? |
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mlerner
Premium
join:2000-11-25
Nepean, ON
 ·Rogers Hi-Speed
·TekSavvy Solutions..
·Bell Sympatico
| said by Gundam_MX :Wasn't there news that Bell was moving the employment back to Canada because the customer service from India was not good? That was the plan but apparently Bell couldn't care less now. They just want to dig themselves into a deeper hole. |
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ex bell
@cgocable.net
| reply to Gundam_MX
said by Gundam_MX :Wasn't there news that Bell was moving the employment back to Canada because the customer service from India was not good? I think one of the resident Bell spin-masters said they were moving it back from overseas.
When pressed it was really only on this continent. Phoenix Arizona i believe. At least they speak a better Canadian. |
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Robrr
join:2008-04-19
Toronto, ON
1 edit | Economy is starting to get better so Phoenix (worst place hit by recession in North America according to reports) is now costing more than India again so they are moving the jobs back to India. |
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globalization
@videotron.ca
| reply to Gundam_MX
said by Gundam_MX :Wasn't there news that Bell was moving the employment back to Canada because the customer service from India was not good? I think they did hire "some" in Canada.. like call centers in Ottawa/gationeau
Then they said they were bring jobs back from India. The employee's said Bell is listening. But the job were actually going to the state of Arizona, like ex-bell said.
Then they broke up some union members a couple of months back by closing a couple of office's in Ontario and re-opening an office further out. Then told people if they don't move to the new location they lost their job.
Then India was bitching about a month ago that if companies pulled out of their call center meca of the world (ie. US/Canada protectionism) that employs thousands, they would retaliate in like. Keep in mind India is a cheap source of computer engineers and software writers among other things (not just call centers). If I'm not mistaken, India said something along the lines of, "pull out the call centers and we will start buying arms from Russia or China". Arms is a multi-billion dollars industry in North America (Not sure what % of that is Canadian). So the India call center thing is a political hot bed in "globalization" that affects more than just a call center. |
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ex bell
@cgocable.net
| said by globalization :
If I'm not mistaken, India said something along the lines of, "pull out the call centers and we will start buying arms from Russia or China". Arms is a multi-billion dollars industry in North America (Not sure what % of that is Canadian). So the India call center thing is a political hot bed in "globalization" that affects more than just a call center.
Wow Bell is a co-conspirator in a geo-political military scenario doing this for national security?
How altruistic of them. |
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dunno
@videotron.ca
| said by ex bell :said by globalization :
If I'm not mistaken, India said something along the lines of, "pull out the call centers and we will start buying arms from Russia or China". Arms is a multi-billion dollars industry in North America (Not sure what % of that is Canadian). So the India call center thing is a political hot bed in "globalization" that affects more than just a call center.
Wow Bell is a co-conspirator in a geo-political military scenario doing this for national security? How altruistic of them. Well that I can't answer.
But when hundreds of million of dollars and thousands of jobs are at stake, it does get political. |
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R3wsta_xBell
@bell.ca
| reply to Bell India
This outsourcing isn't about customer facing positions.. It's about outsourcing their IT initiatives.
They're looking to engage an offshore IT company to usher in the new technology at a significantly reduced cost of delivery.
I lost my job at Bell back in August (in IT) and the company I'm with now is huge into India IT.
They're pushing more and more jobs offshore.
Here's the best part; the outsourced company we partner with screw up in IT delivery too. (just like customer service)
Most of the stuff has to be reworked because of these bozos and due to tight timelines on our projects, the delivery teams only give them easy stuff to do and bury the expense in something else.
Management thinks things are great though; because they can get a Java Developer for $15/hr.
Maybe Bell's new "partner" can finally bring in FTTH or IPTV. |
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word games
@videotron.ca
| reply to Bell India
Job waise there is a tracker here:
»www.xchangemag.com/hotnews/telec···200.html
But it's outdated.
Feb 2009 results:
BellCanada - Jan. 2009 - 4,000 jobs gone.
There has been announced and unannounced layoff's since, and minor hiring in Ottawa apparently. Along the lines of fired 4000 union workers, hire 100 non-union workers.
heh
So when an employee comes in and starts mouthing that they are hiring and bringing jobs back, look at the bigger picture |
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