ChrisLV426
join:2009-06-26
Littleton, CO
| Is this info good or bad on my DSL line trace?
Ok here's the thing. I pay for QWEST's 1.5mbs service in Littleton, CO and I constantly get 0.6 to 0.75mbs download. I would not mind if I was getting slower speeds then advertised as I realize the complications inherent in the architecture but less then half of what I am paying for is unacceptable. I have just started to research all of the excellent info on this site and although not new to computers I am new to the intricacies of networks and broadband technology and terminology.
I am trying to educate myself along with calling QWEST tech support and asking them how far away from the hub I am and if they can switch me to another truck or gateway. So are those numbers bad or good? Any suggestions on how to further my education would be appreciated.Thank you in advance.
Chris. |
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no_one
@qwest.net
| »www.qwest.com/internethelp/QA/sp···est.html
Here is a Qwest speed test. Try it a few times. What are the results. Also, do you know what your stats from your modem are.
traceroute will not really show anything to do with speed. Just bad routing. |
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ChrisLV426
join:2009-06-26
Littleton, CO
| reply to ChrisLV426
Here is a Qwest speed test. Try it a few times. What are the results. Also, do you know what your stats from your modem are.
traceroute will not really show anything to do with speed. Just bad routing. About typical of results from sites like Speakeasy and Speedtest.net:
Connected at 736/736kbs on the modem configuration page at the time of the Qwest speed check. |
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ChrisLV426
join:2009-06-26
Littleton, CO | reply to ChrisLV426
My line is dedicated to DSL and the modem firmware is the latest version. |
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no_one
@qwest.net | reply to ChrisLV426
Any info on say SNR or errors?
With that connected speed something is up. |
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ChrisLV426
join:2009-06-26
Littleton, CO | reply to ChrisLV426
Any info on say SNR or errors? Where would I look for that? Under Advanced setup on the modem configuration page? I'll go poke around. |
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ChrisLV426
join:2009-06-26
Littleton, CO | reply to ChrisLV426
Here's the only place I can find referecne to SNR so far:
 |
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dynodb
Premium,VIP
join:2004-04-21
Minneapolis, MN
| reply to ChrisLV426
said by ChrisLV426  :Connected at 736/736kbs on the modem configuration page at the time of the Qwest speed check. There's your problem- you're trained well below the 1.5M you're provisioned for. If you've checked your end in terms of wiring, filters, etc, then you'll need to call Qwest. They may need to send out a tech to check out the line between the DSLAM and your house. |
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no_one
@qwest.net
| reply to ChrisLV426
Yes other more knowledgeable will chime in. Yes that is the correct info. I say ugh. Do you have all the filters in on all phones, fax machines, alarm systems etc. Plus no filter on DSL to the computer.
Others I am sure will chime in but to me those numbers are ugh. |
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ChrisLV426
join:2009-06-26
Littleton, CO
| reply to ChrisLV426
Do you have all the filters in on all phones, fax machines, alarm systems etc. Plus no filter on DSL to the computer. No filters, the line is dedicated to DSL only.
There's your problem- you're trained well below the 1.5M you're provisioned for. If you've checked your end in terms of wiring, filters, etc, then you'll need to call Qwest. They may need to send out a tech to check out the line between the DSLAM and your house. I will do that. Thanks for the help guys. |
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no_one
@qwest.net
| reply to ChrisLV426
here is more what it should look like.
VPI: 0
VCI: 32
DSL Mode Setting: MMODE
DSL Negotiated Mode: ADSL2Plus
Connection Status: Showtime
Speed (down/up): 12124 / 892 Kbps
Number of Retrains: 2
Number of Retrains Elapsed Time: 491 Hours 25 Mins 28 Secs
ATM QoS class: UBR
Near End CRC Errors (I/F) : 0/0
Far End CRC Errors (I/F) : 0/7
Near End CRC(Within last 30 mins)(I/F) : 0/0
Far End CRC(Within last 30 mins)(I/F) : 0/0
Near End RS FEC (I/F) : 0/0
Far End RS FEC (I/F) : 0/0
Near End FEC(Within last 30 mins)(I/F) : 0/0
Far End FEC(Within last 30 mins)(I/F) : 0/0
Discarded Packets(Within last 30 mins): 0
SNR Margin (Downstream/Upstream): 14/10
Attenuation (Downstream/Upstream): 11/6 |
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jasonki32
join:2002-05-18
Minneapolis, MN | reply to ChrisLV426
Your attentuation is on the high side and maybe the reason for your modem being able to train at that speed. It is probably the cause for all the errors on the line. |
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ChrisLV426
join:2009-06-26
Littleton, CO
| reply to ChrisLV426
Your attentuation is on the high side and maybe the reason for your modem being able to train at that speed. It is probably the cause for all the errors on the line. So is that a problem in the line, the modem or something over at QWEST? |
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ChrisLV426
join:2009-06-26
Littleton, CO
| reply to ChrisLV426
I called QWEST and they have an automated line check before you even talk to a human being and that automated check claims that there is no problem at their end. Which leaves quite a lot open to interpretation. I have a call in to my ISP. We'll see what they say before I call QWEST back and try to get some live support. |
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KPAZ
@qwest.net | reply to ChrisLV426
I recommend everyone with DSL replace the phone line from the jack to the modem with a Cat5 phone line. I did it yesterday and increased my speed tests results by 1.5mbps. |
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ChrisLV426
join:2009-06-26
Littleton, CO | reply to ChrisLV426
I recommend everyone with DSL replace the phone line from the jack to the modem with a Cat5 phone line. I did it yesterday and increased my speed tests results by 1.5mbps.
Did you find it local or online? |
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ChrisLV426
join:2009-06-26
Littleton, CO | reply to ChrisLV426
Newegg has some Rosewill cat6 cables. Next question. I only have a cat5 slot for the cable that goes to my PC. The others are regular phone jack connectors. Does that mean I need a new modem or just an adapter? |
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CocoaVanilla
I love oranges
Premium
join:2008-04-16
Tucson, AZ
 ·Qwest.net
·XMission
 ·Comcast
| reply to ChrisLV426
Who's your ISP? It doesn't appear to be Qwest itself - Mammoth Networks is used by resellers, and in my short time using them, has a very shoddy network. Essentially, you're purchasing the line from Qwest and purchasing the actual Internet service from a reseller who happens to use Mammoth.
That said, if you're training at less those speeds, your problem is between your premise and the Qwest DSLAM. |
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no_one
@qwest.net | reply to ChrisLV426
always get data backer with qwest. extortion but cheaper that their f u service call.
Ok not that bad. Techs good under pressure for numbers. The techs can be great but no leaway for shit. Covering their own asses to have a job. |
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KPAZ
@qwest.net
| reply to ChrisLV426
I have no clue where I got it. It was in my chest of old computer cords, parts, etc. Its a CAT5 cable with RJ11 (phone style) connectors on the ends.
I don't know who makes it but I searched online and found two sites selling CAT5 RJ11 cables.
»www.educational-software.com/bel···ils.html
»www.diguniverse.com/TELECOM/BATT···E-S.html
If anyone can identify the cable I have it has this written on it:
SUNF PU (UL) E132276-A TYPE CM 75°C 2PR 24AWG (Y) CSA LL64151-A PCC FT4/CMG CAT.5 - - - UTF |
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