mbernste
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| reply to RickNY
Re: [iO] SDV/Tuning Adapter Troubleshoting Advice
said by RickNY  :Are you using the pass-through from the adapter to go to your Tivo, or are you splitting it? Nope no pass-through, no splitters and getting excellent digital signal on the digital channels and no splitters.. The signal isn't hot (e.g. exceeding the "SMR-like" number.. It is a direct coax connection from the wall. The connection goes to the main junction in the house.
said by RickNY :Also -- have you gone to the Tuning Adapter diagnostics screen on the Tivo? As stated:
said by mbernste :Obviously I never got the "downloading channel listing" prompt illustrated on the TiVo site and nothing on the T/A diagnostics screen. The tuning adapter every so often goes through the solid light, blinking light solid light, off process (total time of the series, 30-60 seconds). When it's "off" (e.g. no lights) it is "off" for several minutes befre trying again. |
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RickNY
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New York
| I think I am misunderstanding you... If you're not using the pass-through, and not using a splitter -- where is the signal coming from that goes to the tuning adapter?
When I say pass-through -- that is the method in the tuning adapter instructions. It tells you to plug the cable from your wall into the 'cable in' on the adapter. Then use the included short length of coax to go from the 'To Tivo' output of the adapter to the 'cable in' of the Tivo. -- that method is the pass-through that I dont reccomend.
Second.. Under Tivo.. Messages & Settings.. Account & System Information.. Tuning Adapter -- do you get the menu I posted above? If the adapter is being recgonized, you should be able to choose 'Tuning Adapter Diagnostics' and get the 2nd screen that I posted.
Rick |
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mbernste
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2 edits | 
Like I said... |
I configured the tuning adapter as instructed by TiVo and Cablevision. If you want to call it "passthrough" then that's what it is. External cable line to line in on the TA. Provided coaxial patch cable from the cable line out to the cable line in on the TiVo. I do not want to get a signal degradation by using a splitter since it could adversely affect some of the channels I currently receive very well. |
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mbernste
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3 edits | reply to RickNY
After configuring as stated previously, I then rebooted the TA (unplugged it, waited 10 seconds plugged it in). Green light was solid for several seconds, then blinked for 5-10 seconds then went off. Still nothing in the TA diagnostics and in the DVR diagnostics I have the same status.
The TA continues its pattern of solid, blink, off every few minutes. I also tried a soft reboot (select restart/three thumbs down) of the TiVo. I even tried a different USB cable.
One thing I am wondering, should I not have the USB plugged in to the TiVo? Maybe keep the USB unplugged, reboot the TA, wait for it to get updates (like 15-20 minutes) and then plug it in. It seems to me that the TA is in some kind of reboot loop (which I know has been widely reported). |
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RickNY
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New York
| said by mbernste :One thing I am wondering, should I not have the USB plugged in to the TiVo? Maybe keep the USB unplugged, reboot the TA, wait for it to get updates (like 15-20 minutes) and then plug it in. It seems to me that the TA is in some kind of reboot loop (which I know has been widely reported). You can give it a shot of leaving the USB unplugged.. But you said at some point, it did go to solid, but then starts blinking every few minutes.. If its not too much trouble, I would exchange the TA.. They gave you an instruction set, I am assuming (I had a sealed Cisco box when I got mine). I do recall that when first hooking it up, you were only supposed to hook up cable to the TA and power -- and then let it boot - THAT part I had to wait about 30 minutes for to complete the first time. After that, they gave you a number to call at CV, where they were supposed to activate it. Once that was done, then you were supposed to plug in the USB to the Tivo. |
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mbernste
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| Yeah, its probably a bad box. I was given a cardboard box with the TA in it and the other cmponents were sealed. I just have to decide if its worth the bother disconnecting everything, packing it all up and going to the Optimum Store to swap it out or just wait until the tech comes on the 3rd. |
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RickNY
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New York
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I know its not much consolation -- but hoping you just got a bad TA.. Mine has worked fine since I got it -- with the exception of the Tivo telling me 'A tuner adapter has been connected' any time the TA has rebooted for firmware updates or whatever. |
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mbernste
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| said by RickNY :I know its not much consolation -- but hoping you just got a bad TA.. Still hoping it's a bad TA. I kept the USB unplugged from the TA for hours today. I noticed that when the USB was out, it didn't do the reboot thing. I am unsure what significance that holds, but it is interesting nonetheless. I know the TiVo is "seeing" it since it says "initializing" when its plugged in and "not connected" when the USB is disconnected. While I do hope it's a TA issue, my mind is starting to consider the possibility is on the TiVo side, but what on the TiVo side is what I don't know. FYI, I have version 11 software on the Series 3. |
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RickNY
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New York | I cant help you with experience on the Series 3.. I have the TivoHD. And you did call the 800 number that was on the instruction sheet to have the TA activated, right? |
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mbernste
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| said by RickNY :And you did call the 800 number that was on the instruction sheet to have the TA activated, right? Yes I did, which is standard customer service. They're the ones who transferred me to a "digital specialist" who worked with me for a good 25 minutes trying to get it to work. He also mentioned to me that the box was pre-activated at the Optimum store, since I was curious about that. |
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