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Frequent disconnects in Waterford, CT

lots of trouble here...ATT says no problem...must be inside. Before we spend unnecessary service charges, who do we talk to?

reply to flush75
Intermittent availability on Oswegatchie Rd. in Waterford. ATT wants to eliminate the possibility it's my router. That's a complex operation I really don't want to do. I'm looking around for others in this area experiencing problems on the forum. In the meantime, I've written to the ATT CEO. You may want to send him a note.

are you experiencing short term disconnects?

yes, maybe for around 1-2 min per occurrence, maybe 3x/hr or more.

For those interested, here is the email address for the AT&T CEO:

randall.stephenson@att.com

reply to flush75
And again.

What model of 2 wire is that?

HG 1701

reply to flush75
We have had frequent disconnects throughout June and into July. It's an intermittent problem. So, when ATT tests the line, it has to be down for them to recognize it's their problem. We have replaced the modem, bypassed the router (to assure ourselves it's not our problem). Local ATT person is working with us. But I wonder if the problem is so widespread that they can't fix it promptly. If that's the case, I wish they'd own up to it. It's costing me a great deal of time trying to deal with this. I live near Oswegatchie Rd. If anyone else is having such a problem, it would be helpful in convincing ATT to take ownership for it.

speeds are good. tweak is good. new modem ,new router, and what is happening is every ten minutes or so i loose my ip. then it takes 3 min or so to get another. wired internet no uverse just tele and elite package. it all looks good when connected but it doesnt stay connected. time to go return the new modem and router cause that isnt the prob. im dreading making the tech call. i would rather just order cable at this point, lot less hassle than going through tech support! i am located in waterbury. we had a spree of u-verse installs in the neighborhood i think someone screwed up!

It was real bad today. Down at 9a, down several times between 2 & 5. That 'tech support' sucks. Called 3x today. My modem's broadband link is orange yet they tell me they can see a good signal to my modem. I switched line filters and even moved the modem to another jack all together.

The 2nd call I made, the tech told me there were no outages in my area. Then an hour later when the automated callback reported 'everything was fixed' I pressed 0 and reported that it was in fact not fixed, I still had no connection. At that point that tech told me there was an outage at 218p and that they were working on the problem. Seemed like a load of crap. I'm getting very frustrated.

I'm not paying for a tech to come to the house, I'll just switch to Metrocast and be done with it. Free installation, I'll just move my phone service to them as well and be done with this cat and mouse game. Coincidentally a few neighbors have installed Uverse over the past moth and a half or so as well. I wonder if that has something to do with it.

reply to Darrien
Is your modem set to "Always attempt to connect"? Or something else, like, "Smart keep alive".
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

reply to flush75

reply to flush75
Flush75: Feel free to contact me. I can fill you in on my ATT experiences.

Jack Butler, Oswegatchie Rd.

reply to flush75
AT&T now knows what the problem is and hopes to fix it by the end of the day (Tuesday, July 14, 2009). It has affected many in Waterford, CT.

reply to jackbutler
Thanks Jack. I tried to IM you but it won't go through.

Yesterday I also called to complain about my Monday disconnections. I finally got some gum chewing CSR in St. Louis who told me that it's a network problem in our area that is affecting 400+ DSL subscribers. Not sure how true this is but she did say that our particular network was being continuously monitored and provided me a list of all the outages that they had witnessed. I wasn't provided any ETA on when the problem would be fixed.

reply to Darrien

Darrien

I was getting the same exact issues as you, I am in Waterbury (not sure if you are Waterford or Waterbury), confused by your subject line and the town it shows you are from.

Anyhow, after much frustration, I isolated the problem to first be my modem, after replacing with new modem (WAlMart--Motorola modem that ATT supports) I was able to get to the web consistently with just my PC connected to the modem (non-bridged mode), but could not get to ATT network through any of the 3 PC's going through my router in modem bridge mode (status page on Linksys router kept showing "connecting" or "disconnected", never "connected"), router could not acquire public IP, I said hmmm, my router must be bad also. Replaced router also --- ALL IS GOOD NOW.

I suspect both got zapped in thunder/lightning storms we had recently. Either travel through DSL line or power line and killed both devices in it's path.

So that's my experience...Nice to see you're all set now...

Charlie