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Forums » US Telco Support » AT&T » AT&T Southwest » Internet is "going away" again
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Paid for Elite but I got worse than Pro »
« Pro Ramping  
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marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:
Internet is "going away" again

I can get here and a few other places. No Google, no Yahoo, etc.

77598 is my zip. Anyone else?
--
Team Discovery

Frohike
Premium
join:2000-07-23
Waxahachie, TX
Do a tracert to google.com and post your results.

Also, what equipment do you have? Like what modem and router you using etc...


Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX

Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast
AT&T U-verse
AT&T Southwest
reply to marti
All working smoothly here. Traceroute is your friend. Here is what mine looks like to google


C:\Documents and Settings>tracert google.com

Tracing route to google.com [74.125.127.100]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 1 ms 2 ms 192.168.0.1
3 164 ms 11 ms 37 ms bras10-l0.hstntx.sbcglobal.net [151.164...]
4 69 ms 71 ms 68 ms dist2-vlan60.hstntx.sbcglobal.net [151.164.11.19]
5 9 ms 8 ms 8 ms bb2-g14-0.hstntx.sbcglobal.net [151.164.92.206]
6 15 ms 16 ms 15 ms ex1-p2-0.eqdltx.sbcglobal.net [151.164.40.33]
7 35 ms 27 ms 27 ms 72.14.197.113
8 55 ms 17 ms 26 ms 66.249.94.94
9 25 ms 25 ms 25 ms 216.239.47.121
10 65 ms 50 ms 60 ms 209.85.253.173
11 149 ms 47 ms 64 ms 209.85.241.23
12 48 ms 48 ms 97 ms pz-in-f100.google.com [74.125.127.100]

Trace complete.


marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:

reply to marti
I lost DSLReports before y'all posted. I left the house and just came back home. I unplugged the modem and the router, plugged them back in and here I am.

I don't think it's me.
--
Team Discovery


Gaff
Every Villain Is Lemons

join:1999-09-05
Mineral Wells, TX
clubs:
·AT&T Southwest
·Suddenlink

reply to Flippant
said by Flippant See Profile :

All working smoothly here.


C:\Documents and Settings>tracert google.com

Tracing route to google.com [74.125.127.100]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 7 ms 1 ms 2 ms 192.168.0.1
3 164 ms 11 ms 37 ms bras10-l0.hstntx.sbcglobal.net [151.164...]
4 69 ms 71 ms 68 ms dist2-vlan60.hstntx.sbcglobal.net [151.164.11.19]
5 9 ms 8 ms 8 ms bb2-g14-0.hstntx.sbcglobal.net [151.164.92.206]
6 15 ms 16 ms 15 ms ex1-p2-0.eqdltx.sbcglobal.net [151.164.40.33]
7 35 ms 27 ms 27 ms 72.14.197.113
8 55 ms 17 ms 26 ms 66.249.94.94
9 25 ms 25 ms 25 ms 216.239.47.121
10 65 ms 50 ms 60 ms 209.85.253.173
11 149 ms 47 ms 64 ms 209.85.241.23
12 48 ms 48 ms 97 ms pz-in-f100.google.com [74.125.127.100]

Trace complete.

I wouldn't exactly say smooth :p

You have some unusual hops in there.

Can't say I have noticed any issues myself.

--
My PC Gaming Blog
»thegaffadin.blogspot.com


Flippant
So Much For Subtlety
Premium,Mod
join:2000-06-04
Katy, TX

Host:
Filesharing Software
Earthlink Cable
Texas Gulf Coast
AT&T U-verse
AT&T Southwest
Well considering there are some 15 devices on my home network including a gamer, another heavy internet activity taking place, and 2 casual users the test was not under ideal situation. No complaints by the users on the network so it is working fine for me.

NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

reply to marti
What does 'ipconfig -all' tell you about your DNS servers? If you are seeing a private IP address, such as 192.168.0.1, you might have trouble. I find that I have to turn off DNS relay in my router and manually code the ATTIS DNS servers ([68.94.156.1] and [68.94.157.1]) in my router, or I get weird results.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:

Thanks Norman. I got up this morning to find that I had no internet again! I unplugged the modem, plugged it back in, and had a connection again. The is modem (probably two years old) Motorola, style MSTATEA.

I changed the DNS settings per your advice in the router.

Strange that things would be happening now if it was the router settings.
--
Team Discovery

NormanS
Premium,MVM
join:2001-02-14
San Jose, CA
·Pacific Bell - SBC

I am not clear on the chronology of your actions, and the resulting events.

In any case, though I have never had trouble with the ATTIS DNS servers, some in AT&T Midwest, and Nevada, have apparently had troubles. You might temporarily try third party DNS servers, either Level 3 (pick any two: 4.2.2.1, 4.2.2.2, 4.2.2.3, 4.2.2.4, 4.2.2.5, 4.2.2.6), or OpenDNS (208.67.222.222, 208.67.220.220). OpenDNS does not report a proper NXDOMAIN error, unless you sign up an account with them, and configure the account in their "Dashboard". But as a temporary test, it should be fine.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


marti
Color outside the lines
Premium,MVM
join:2001-12-14
Houston, TX
clubs:

Order of events. I had no internet when I got up this morning. I unplugged the modem and plugged in back in again. After I had connectivity, I was able to reach DSLReports and saw that you had responded to my thread. I then changed my router settings to the AT&T DNS servers.

I can hope that this solved the problem ....

thanks again for your help
--
Team Discovery
-
Forums » US Telco Support » AT&T » AT&T SouthwestPaid for Elite but I got worse than Pro »
« Pro Ramping  


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