albiemanmike
join:2007-02-27
1 edit | Email sending issue not packet loss
I have 2 clients who are on the Optonline Business service. One of them is using boost and one is not. They are having a huge problem with emails not going out. They just sit in the Outlook outbox and never seem to be sent. Their internet speeds seem to be normal. The phone techs are trying to tell me nothing is wrong but I am getting hops 12-30 all timed out from 2 different locations in FFLD county. Anyone else having similar issues??? This is like it was several months ago when they were doing the upgrades but has been fine until early last week when suddenly their email would not send???? |
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MxxCon
join:1999-11-19
Brooklyn, NY
clubs:   | Re: Major packet loss Westport/Norwalk
hops 12-30 from where to where? |
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Mayuyu
join:2007-08-08
Brooklyn, NY | reply to albiemanmike
i can't trace route my friend's OOL ip too. time out from hops 10 to 30. i think it's normal.
i only like to ping my gateway if packet loss.
ping gateway -w 1 -l 1 -t |
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efrem
join:2002-04-03
Westport, CT | reply to albiemanmike
Traceroutes and pings from here all appear normal although I may not on the same gateway or UBR as your clients.
You specifically mention problems with outgoing email. What SMTP servers are they using and are you sure that's not the issue? |
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albiemanmike
join:2007-02-27
| reply to albiemanmike
The problem is with outgoing email and attachments When they attempt to send emails with attachments they just stall and sit in the outbox. Their email configuration is a hosted Exchange service using RPC over HTTP port 443 HTTPS. So they don't transmit email over the normal port 25. How do I contact upper level network support so that they can get together with Internap on the other end and fix this issue. I am drawing a blank talking to normal tech support as they don't even know what I am talking about???? |
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Calendarman
Business Ultra user
join:2000-11-21
Mount Kisco, NY
| You can try ops@cv.net, but they might not answer. I have hosted Exchange thru Mailstreet and it has been working fine for several years. You should contact your Exchange host, they may be able to pinpoint the problem, and ans ISP might have a direct way to contact CV ops. |
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frdrizzt
join:2008-05-03
Farmingville, NY | reply to albiemanmike
Re: Email sending issue not packet loss
Does this happen with all PCs on the network(s), or just one/some? |
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cablewizzard
join:2009-06-14
Hicksville, NY
| reply to albiemanmike
Hosted Exchange Prob, Re:Major packet loss Westport/Norwalk
said by albiemanmike  :The problem is with outgoing email and attachments When they attempt to send emails with attachments they just stall and sit in the outbox. Their email configuration is a hosted Exchange service using RPC over HTTP port 443 HTTPS. So they don't transmit email over the normal port 25. How do I contact upper level network support so that they can get together with Internap on the other end and fix this issue. I am drawing a blank talking to normal tech support as they don't even know what I am talking about???? There is nothing higher-level tech support can do for you, let alone "network support", which is not a customer-facing group.
As you stated, it happens specifically with emails containing attachments (only?), which makes it squarely an application issue that is not OOL's responsibility, but yours.
I have no idea how hosted Exchange service works, but as you described, it connects via HTTPS to some hosted server. If you can telnet in the cmd.exe shell to port 443 on that server and get a connect, there is no connectivity/transport issue.
Start looking for the installed security software (not) doing its job, or an Outlook bug. |
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