| reply to theavenger1
Re: [OK] Cox Modem Swap Program? said by theavenger1:Today I got a call from Cox telling me I need to replace my old D-link DCM202 modem with a newer model. The caller had zero tech knowledge and couldn't tell me why the change or what model I will receive for $10.00. What gives? I am in the Oklahoma City area. Sorry they did not give you better information. The reason there is a need to swap out the modem is because your modem will not reach all the speeds available on the Cox network. Also, to be able to offer additional services like DOCSIS 3.0 some modems must be taken off the network.
I think you will be pleased with your internet service performance after you swap out your modem. |
|
| Thanks, Actually I am very happy with my Cox service and its speed. I have been on Cox since the roadrunner days.
Here is the confirmation I just received:
Thank you again for ordering from Cox Communications. This is to notify
you that your order has been shipped. Shipping details are listed below,
including your tracking number.
Items Ordered:
.
(1) Modem Swap Project
Tracking Number:530092730299935
Ship Date:06/29/2009
Order Number: xxxxxxx
Order Date: 06/29/2009
Order Reference: xxxxxxxxx
Shipped To:
xxxxxxxxx
xxxxxxxxx
MUSTANG, OK 73064
For additional tracking information, please log on to: www.fedex.com
If you have any additional questions about the services that you ordered
please contact us at: »www.cox.com/support/oklahoma/contactsup/
Or call us at 405-600-8282.
Sincerely,
Your Cox Customer Care Team |
|
|
|
| reply to cableok
said by cableok:said by theavenger1:Today I got a call from Cox telling me I need to replace my old D-link DCM202 modem with a newer model. The caller had zero tech knowledge and couldn't tell me why the change or what model I will receive for $10.00. What gives? I am in the Oklahoma City area. Sorry they did not give you better information. The reason there is a need to swap out the modem is because your modem will not reach all the speeds available on the Cox network. Also, to be able to offer additional services like DOCSIS 3.0 some modems must be taken off the network. I think you will be pleased with your internet service performance after you swap out your modem. like i posted in the thread I linked to why retire the dlink when it is a Docsis 2.0 modem? |
|
| said by ajwees41:said by cableok:said by theavenger1:Today I got a call from Cox telling me I need to replace my old D-link DCM202 modem with a newer model. The caller had zero tech knowledge and couldn't tell me why the change or what model I will receive for $10.00. What gives? I am in the Oklahoma City area. Sorry they did not give you better information. The reason there is a need to swap out the modem is because your modem will not reach all the speeds available on the Cox network. Also, to be able to offer additional services like DOCSIS 3.0 some modems must be taken off the network. I think you will be pleased with your internet service performance after you swap out your modem. like i posted in the thread I linked to why retire the dlink when it is a Docsis 2.0 modem? He answered your question. That modem is an older model in which it will not reach the speeds available on the Cox network. Also, there has been a large push to get the non-DOCSIS 3 modems out as Cox prepares to launch DOCSIS 3 in the near future. |
|
| reply to theavenger1
Well thats good, and hopefully they are sending you a motorola modem, because they are one of the best brands of modems. |
|
| Motorola would be great, but for ten bucks I really can't lose. |
|
| reply to Macspert
said by Macspert:He answered your question. That modem is an older model in which it will not reach the speeds available on the Cox network. Also, there has been a large push to get the non-DOCSIS 3 modems out as Cox prepares to launch DOCSIS 3 in the near future. the SB5101 is not a Docsis 3.0 modem either. |
|
 needforspeed59Cruise Ship Just Passing Through
join:2001-05-02
Glendale, AZ | Not to put words into his mouth, but I think he meant modems lower than 2.0. Which does not answer your question since your modem was 2.0, no?
--
Great success! High five! |
|
| Yes it was a D2 modem.. must be they had alot of problems with that modem so they retired it from there support list. |
|
