marshals
join:2001-11-14
Windsor, ON
| [Internet] Yet another Bell Hell experience..
Yup, I think i've joined the many people who have been annoyed and/or p'd off at bell for one reason or another. I've tried to put up with it for over a year.. Finally gave it one last chance. Called to see if I could get my service lowered some how to beat or match What I've now come to know of.. a great service from Teksavvy.. Dry loop dsl from TSI and using voip of some sorts.
I've come up with phone and internet service that well seems really good. $29.95+band rate $10 for my area = $40 roughly. and every 4 months $25 for voip service with concentric. Cant really beat that. With the problems i've had with the internet side of things.. I've basically haven;t had what I paid for for over a year. which means.. well Bell hasn't honoured their side of the contract right? I tried to cancel then i find i'll be slapped with a $100 cancellation fee for phone service and another $150 cancellation fee for internet. Oi! Yeah, i was stupid in entering in a 2 year contract. At the time it seemed good. But i never got what i paid for. Tried and tried.. but nothing. until about a month ago.. then something funny I noticed.. I'm getting over charged for excess bandwidth I'm not using. Who knows how long thats been going on for. I'm fed up! I used 53G usage. Under the 60G cap and i'm still being charged for the $30 overage.
So yeah, while I was talking to some guy from bell I got hung up on. Why I donno. Not a happy camper! TSI take me away!  |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada | Which product are you signed up for? Sounds like it may be the Basic or Essential package, not Performance.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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marshals
join:2001-11-14
Windsor, ON
| Deadpool, its the Total Performance 7M.. I'm like "" close to cancelling and "eating" the fees at least for the phone part, but for the internet part.. I don't think I should be charged a cancellation fee since I've never had what i paid for for over a year until just recently within the past 2 months. The savings I'd get with TSI will pay for it. |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
 ·Bell Sympatico
| reply to marshals
Re: [Internet] Yet another Bell Hell experience..
said by marshals  :So yeah, while I was talking to some guy from bell I got hung up on. Why I donno. Not a happy camper! TSI take me away! Post in the Bell Direct forum. They have a very good record of sorting this kind of mess out.
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Need-based health care not greed-based health care. |
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marshals
join:2001-11-14
Windsor, ON
| reply to marshals
I'd just like to apologize for how I posted this and what I said. I was all heated up from the "hang up" of the call and everything. I'd reword that topic to something less "hell"ish and use "bad" instead.
I do believe I should be let go of at least the internet "contract" because of the trouble i've had gone thru since start up trying to get what I paid for and never really getting it. On the "Phone" side of things, i'm willing to "eat" the cancellation fees. I however don't feel its fair to be slapped with a full $100 or $150 (what ever it is for the 2 year deal cancellation fee. I've gone I signed up in May 2008 I believe and its already past a year. So I'd say it would be nice to half that fee. Am I dreaming? hehe.. |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| With all due respect, I don't see why you think you should be given a break on the cancellation fee if you agreed to stay for 2 years.
It's no different then having a car lease. Sure you can break your lease at any time or return the car but you'll still owe 100% of what's left of what you agreed to pay. The only exception being if you traded it in for a new lease or purchase from the same dealer. And in that case they'll just tag on all or most of what you had left on the old lease to the new one.
If for the "phone" side of things you got what you paid for from the contract you agreed to, why do you feel it's unfair for them to expect you to honor your end of the bargain?
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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Peter Principle
@cgocable.net
| reply to marshals
said by marshals :I'd just like to apologize..... Am I dreaming? hehe.. No need to apologize. There are many ways to describe the treatment you and others get from Bell and hellish is tame.
Ya you are dreaming. It appears from many threads. Too many to count that cancellation fees are an indispensable revenue source for Bell now.
Bell India is locking people in on multi year contracts fraudulently with Bell claiming plausible deniability from an offshore workforce.
Too bad more people don't exercise their rights with small claims court. Death by a thousand cuts.
As someone who has been involved in litigation with Bell it is a very warm and fuzzy feeling running up the hours on their law firms. |
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Spin Mastah
@videotron.ca
| reply to Deadpool
said by Deadpool :1. With all due respect, I don't see why you think you should be given a break on the cancellation fee if you agreed to stay for 2 years. 2. It's no different then having a car lease. Sure you can break your lease at any time or return the car but you'll still owe 100% of what's left of what you agreed to pay. The only exception being if you traded it in for a new lease or purchase from the same dealer. And in that case they'll just tag on all or most of what you had left on the old lease to the new one. 3. If for the "phone" side of things you got what you paid for from the contract you agreed to, why do you feel it's unfair for them to expect you to honor your end of the bargain? 1. This is exactly why Quebec wants to pass a new consumer concerning this.
People buy a service based on what the representatives tell them, or the ads tell them and they get something totally different.
Like the person above, he bought a 7-meg service. What did Bell give him?
In addition to this we all know Bell is fucking people over on B/W usage, as he experienced in a couple of topics (and as can be seen in many other topic on this forum and Bell's own forum).
With all do respect, did Bell gie this person what was represented?
With all do respect, Is bell over-charging him on B/W?
With all due respect is he being taken for an open wallet to rape?
2. Yes, this is VERY different than a car lease and having bumper-to-bumper warranty.
If you truely wish to argue this this point, I'll be more than glad to engage. But somehow I think you will back-away.
Since you want to equate this to a car lease, why not equate this to something like... oh say, something regulated.
Nice try... but you even know this analogy is false. Since you yourself argued this analogy was false 1.5 years ago (use search).
3. He already stated, "Phone" side of things, i'm willing to "eat" the cancellation fees."
Why are you sayng he said different?
He didn't.
But you are playing it like he said something else, which is again false.
Matter of fact, since he doesn't have what he paid for and is being charged in excess for fictitious B/W use (and being defrauded in this manner), and because he probably took the phone contract due to a savings when bundled with the false pretense of getting what he is paying for in terms of internet service, he should in all likelihood also get a what you are claiming (although he never said that).
Even you stated it sounded like he is signed up for something else due to what he is being billed for in the 2nd reply to this topic.
But I expect nothing less. |
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Agreed
@videotron.ca
| reply to Peter Principle
said by Peter Principle :said by marshals :I'd just like to apologize..... Am I dreaming? hehe.. Too bad more people don't exercise their rights with small claims court. Death by a thousand cuts. As someone who has been involved in litigation with Bell it is a very warm and fuzzy feeling running up the hours on their law firms. And this is what he should do if he doesn't get what he wants (plus more).
He is being taken, and a Bell employee (a Manager) is here saying he deserves all he is getting. Deadpools own words as stated above. |
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marshals
join:2001-11-14
Windsor, ON
1 edit | reply to Deadpool
I'm not saying I want a full break from the fees.. just like maybe $50 fee instead of a $100 being that I did stay for over a year with the contract. As for the internet contract.. A full waiver of cancellation fees...i'd expect simply because I never did get what I wanted for over a year! Yes, i've tried a few times thru out the year to get this fixed.. called, posted in the forums here and in direct forum.. it wasnt until recently that I think you did something on your part (thank you!) that it finally got fixed. I think it was you anyways.. Then I noticed some bandwidth overage issues and thought something funky was going on. It all adds up ya know?
i don't wanna have to deal with that.. and the thought of getting unlimited and not having to worry about overage charges I shouldn't be charged for. I'll be glad to pay $30 or $40 for a 5Mb connection thats unlimited. i don't do "heavy" torrents or anything like that.. but I do watch a lot of podcasts and live streams, listening to internet radio. It adds up and with a 60G cap.. it goes quick. Supposedly. If the bandwidth tracker doesn't screw things up on bells' side of things. Just don't wanna deal with that any more.
*EDIT* Deadpool: What I agreed for for 2 years, was Total Performance DSL 7M service. I was told it was available in my area when I signed up. I had trouble right from the start and called them, posted in the forums etc etc. I didn't sign up to "agree" to the troubles I have had. If the service was fine and I got 7Mb service from the start.. and not being screwed over on BW stuff I'd be fine and I'd stay with Bell until the contract was up and switch.. but no. Thats not whats happening. If its not one thing, its another. Plus.. for the troubles i've gone thru for the year past.. I've never been "compensated" for the frustrations and service I was shortchanged for for the year. |
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spin Mastah
@videotron.ca
| said by marshals :Just don't wanna deal with that any more. Ah but deadpool said too bad for you (with all due respect).
You signed your wallet away and you are not getting what you are over-paying for.
Per Bell's manager, screw you (it's "almost" like a regulated service in which you have rights"... almost)
heh.
Have you Email kevin.crull@bell.ca?
Got 100$ to file in small claims in court?
I'd sooner pay 100$ or so to file in small claims court than pay bell over 200$ in termination fee's for what you don't have in internet service, as sold to you. In addition to fraudulent over-charges in B/W fee's.
Gives you something to think about. |
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marshals
join:2001-11-14
Windsor, ON
| Spin Mastah, actually the bandwidth overage charges that I spoke of earlier.. me being 53G usage and still charge $30.. Thats actually "disappeared" some how. But makes me wonder how much more bandwidth through-out the year that was mysteriously added to my totals.. Heh. |
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dirtyjeffer
Merry Christmas
Premium
join:2002-02-21
London, ON
 ·Rogers Hi-Speed
2 edits | reply to marshals
meh...according to Bell, there are no issues and everyone is happy...if you want to see "spin", watch the video linked in this article and wait until you see what the Bell employee (a VP nonetheless) has to say: »www.cbc.ca/marketplace/2007/11/2···d_bumps/
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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Questions
@bell.ca
| reply to marshals
are these business practices legal? are there grounds for a Class Action Suit here?
from the Wikipedia »en.wikipedia.org/wiki/Fraud
"Fraud as a criminal act, generally
In criminal law, fraud is the crime or offense of deliberately deceiving another in order to damage them – usually, to obtain property or services unjustly. [5] Fraud can be accomplished through the aid of forged objects. In the criminal law of common law jurisdictions it may be called "theft by deception," "larceny by trick," "larceny by fraud and deception," or something similar." |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
1 edit | reply to Spin Mastah
I was referring specifically to the phone contract, not Internet.
Edit:
In regards to the Internet piece though, the only thing that could potentially go against you is the fact you waited an entire year before deciding the service wasn't satisfactory and cancel. Kind of a long time to give any company the benefit of the doubt, don't you think? |
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marshals
join:2001-11-14
Windsor, ON
| Deadpool, uhm, I tried for months when I first got my internet.. calling, posting.. etc. Then I got busy with life and real things to even have the time or patience to deal with this crud. Thats why. I'm unemployed right now, so its in my best interest to get out of relatively expensive (yes.. when you're unemployed and doing odd jobs just to make ends meet.. its expensive).. I'd rather have to pay $45 a month combined for internet and phone than 80-90$ combined that I have now with Bell. I have the time now because I am unemployed to "deal" with this situation. So yeah. I'd like to get this over with as soon as I can without the hassle of calling this place.. getting hung up.. calling again and explaining to numerous people (already done that ) why I wanna cancel and stuff like this. Chances are when i call again.. they'll ask again everything and want me to explain to them everything. ugh. its too much! I have high BP as it is without going through this.
Deadpool, if you could do something on your end to fix this, cancel the service, I'd very much appreciate it as you already know whats been going on. Or any other bell employees who are reading this. |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| said by marshals :Deadpool, if you could do something on your end to fix this, cancel the service, I'd very much appreciate it as you already know whats been going on. Or any other bell employees who are reading this. Post in the Bell Direct forum and have a private conversation to see if they can resolve things.
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Need-based health care not greed-based health care. |
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