albiemanmike
join:2007-02-27
| reply to albiemanmike
Re: Major packet loss Westport/Norwalk
The problem is with outgoing email and attachments When they attempt to send emails with attachments they just stall and sit in the outbox. Their email configuration is a hosted Exchange service using RPC over HTTP port 443 HTTPS. So they don't transmit email over the normal port 25. How do I contact upper level network support so that they can get together with Internap on the other end and fix this issue. I am drawing a blank talking to normal tech support as they don't even know what I am talking about???? |
|
Calendarman
Business Ultra user
join:2000-11-21
Mount Kisco, NY
| You can try ops@cv.net, but they might not answer. I have hosted Exchange thru Mailstreet and it has been working fine for several years. You should contact your Exchange host, they may be able to pinpoint the problem, and ans ISP might have a direct way to contact CV ops. |
|
cablewizzard
join:2009-06-14
Hicksville, NY
| reply to albiemanmike
Hosted Exchange Prob, Re:Major packet loss Westport/Norwalk
said by albiemanmike  :The problem is with outgoing email and attachments When they attempt to send emails with attachments they just stall and sit in the outbox. Their email configuration is a hosted Exchange service using RPC over HTTP port 443 HTTPS. So they don't transmit email over the normal port 25. How do I contact upper level network support so that they can get together with Internap on the other end and fix this issue. I am drawing a blank talking to normal tech support as they don't even know what I am talking about???? There is nothing higher-level tech support can do for you, let alone "network support", which is not a customer-facing group.
As you stated, it happens specifically with emails containing attachments (only?), which makes it squarely an application issue that is not OOL's responsibility, but yours.
I have no idea how hosted Exchange service works, but as you described, it connects via HTTPS to some hosted server. If you can telnet in the cmd.exe shell to port 443 on that server and get a connect, there is no connectivity/transport issue.
Start looking for the installed security software (not) doing its job, or an Outlook bug. |
|
