ghostpainter
I Write for the Apocalypse
Premium,MVM
join:2002-05-25
Rancho Cucamonga, CA
clubs:
| [Other] Just bitching...
On Sunday the internet went down and stayed down for several hours. Whats bad is that when I contacted and talked to the Charter Tech, He could not tell me if there was a problem or not.
He wanted to know how my system was set up so I told him. I have a hard wall firewall set to the modem then I have a wireless access point router connect to the PC's. As I explained how I have this system and how Long it has worked he flat out told that he didn't understand what I was describing so He could not help me.
The internet came back up about 2 hours later.
Then I check my bill, and I am supposed to be paying and getting 10MB download service. I'm paying for it but not getting it. Some days were are lucky if we get 3 MB download and I run the test here.
This has been going on for over three months. I call customer service and always end up talking to someone in the Philippines or India but never here and they always say they will take care of the problem. Still waiting.
Then there is the Cable TV service. We have daily freezes of tv stations and some of the premium channels wont work. And then there is the remote. It will lose all of its information at certain times of the day and night and we have to reset to receive the channel line up and information.
I know Charter is in BK and trying to come out of it, but if they don't take care of the problems they are having right now, they wont make it.
--
»www.insidetheie.com/
»earthlogii.blogspot.com/
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Why is it that people who never pay attention to the weather are always the first to complain.
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IHeartCharter
@charter.com
| Hopefully it's something with the line somewhere - maybe that would explain the crappy picture and download speed. Maybe.
Asking for retention or hitting whatever number it is to make a change/cancel your service gets you an American and the few times I've had to go that route they've always been nice to deal with. They'll even make sure the truck that pulls up says Charter and not some off the wall sub. GL. |
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yeahian
join:2004-12-03
Venice, CA
| reply to ghostpainter
My ongoing issue may have been corrected today. it took over a month. It should not of and it showed me the lack of care that they have for their customers. the indivvidual may try but the coporation is set up in a way that these good workers do not have the tools .. to help |
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fooo
join:2007-06-28
Spring Hill, TN | reply to ghostpainter
Mb*  |
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yeahian
join:2004-12-03
Venice, CA | reply to yeahian
they weren't |
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i2Fuzzy
join:2009-02-25
Keller, TX
 ·AT&T DSL Service
1 edit | reply to yeahian
said by yeahian  :...showed me the lack of care that they have for their customers. the indivvidual may try but the coporation is set up in a way that these good workers do not have the tools .. to help This accurately describes my dealings with them. They make an error with the receiver they send me and then want to charge me for it. I'm close to taking my cable business elsewhere.
Here is my latest post on the Charter direct forums:
As I've told multiple people with support, at this point I don't care if it has an HDMI port or not.
At this point it may be more prudent for me to switch to Dish Network's DishHD pack with only HD channels, and just keep Charter for my Internet connection.
U-verse is also scheduled to be in my area very soon, and they can handle my Internet connection as well.
I feel like I have gotten poor service on the TV side of things from nearly the start, with defective equipment, a rude technician that made a mess of my wires and setup (and then set it up wrong so that my wife did not have sound on the TV the rest of the day), replacement of the equipment with the wrong equipment, and extreme reluctance to correct the error without charging me $30.
quote:
The St. Louis-based MSO lost 73,300 basic video customers in the period. Digital subscribers also declined by 5,700 customers in the quarter. High-speed internet and telephony customers rose by 10,600 and 56,900, respectively.
This seems to describe my experience very well. Good Internet connection, dissatisfaction with the TV.
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Ali Fazel
i2Telecom Representative |
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anonb
@charter.com
| reply to ghostpainter
I'm in Worcester, MA, and my options for tv service are quite limited because charter has a monopoly here and won't let fios or comcast in. my only other option is dish, but I live in an apt. and I doubt they'll let me do that. We've had problems from day one, and rarely a week goes by without me on the phone with someone. |
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i2Fuzzy
join:2009-02-25
Keller, TX | reply to i2Fuzzy
Well they're going to send a tech out and credit me the cost of what the service call would cost. Good stuff.
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Ali Fazel
i2Telecom Representative |
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i2Fuzzy
join:2009-02-25
Keller, TX
·AT&T DSL Service
| reply to anonb
said by anonb :
I'm in Worcester, MA, and my options for tv service are quite limited because charter has a monopoly here and won't let fios or comcast in. my only other option is dish, but I live in an apt. and I doubt they'll let me do that. We've had problems from day one, and rarely a week goes by without me on the phone with someone.
Most apartments have a multi-dwelling plan for either Dish or DIRECTV. Check it out and see if you can qualify. Your apartment manager should be able to tell you, and if not, then the satellite provider should be able to let you know.
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Ali Fazel
i2Telecom Representative |
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anon15789
@charter.com
|  reply to anonb
charter does not have the monopoly, it is actually the city that does. the city has a special cable committee that votes on the issue. if you want something done about it. petition the cable committee. they just renewed Charter's contract for 5 more years so i don't see anything happening right away. but if there is a big enough outcry they may. |
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zed260
join:2007-09-30
Cleveland, TN | reply to ghostpainter
Rancho Cucamonga, CA has uverse in some areas id consider ditching charter if i was you |
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rid0617
join:2003-07-20
Greer, SC
| reply to IHeartCharter
Re: [Other] Just bitching...
said by IHeartCharter :
Hopefully it's something with the line somewhere - maybe that would explain the crappy picture and download speed. Maybe.
Asking for retention or hitting whatever number it is to make a change/cancel your service gets you an American and the few times I've had to go that route they've always been nice to deal with. They'll even make sure the truck that pulls up says Charter and not some off the wall sub. GL.
That seems to be typical of all companies. To get you to sign up or not cancel you get an American. If your a customer your not important and get a foreigner. |
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