IntraLink
Premium,MVM
join:2002-08-14
Utah Valley
| Qwest not allowing calls to our Commpartners telephone lines
Out of nowhere Qwest lines are unable to connect to our local lines provisioned through CommPartners.
They have been very difficult to deal with and only fixing problems on a case by case (phone number) basis.
Is anyone else seeing this with new lines and/or LNP numbers ported from other providers? |
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djweis
join:2006-04-02
West Des Moines, IA | There's quite a few ways that this could break, it's probably something that commpartners would need to take care of themselves however. |
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no_one
@qwest.net | reply to IntraLink
Ditto. Qwest even though it is shrinking still does some things the classic RBOC way. Like keeping its databases (switches) current and using the normal companies to update them.
Has anyone called CommPartners. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO
| reply to djweis
said by djweis  :probably sorry, guys. Convenient, but incorrect. The new carrier is only involved if no one (bad pun) can reach you. But if the OP can get calls from other network providers (Verizon, AT&T, Sprint, etc.) then the problem is at Qwest, and it's their customers that must open a trouble report along the lines of "I can't reach this phone number on your service, but I can reach it on my cellphone (or other service)."
It works the other way, too. If you port a number from Vonage to Qwest, and Vonage customers can't reach you, that's a problem for Vonage and not for Qwest.
In all cases it is the origination carrier, not the termination carrier that has to change their own routing consistent with porting databases. Every carrier gets all the updates and must load them. PIA for sure, but that's how it works. |
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djweis
join:2006-04-02
West Des Moines, IA
| There's other problems such as the LIS trunks being congested or the TDT not being set in the Qwest network that an end user will not be able to ask about. Yes, you could surely force your way through it as an end user and spend a lot of time talking to people who know nothing about what you are asking or you could have the people at the two telephone companies use the proper method to determine where the problem is. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO | as a Qwest customer you simply call repair and say "I can't reach this phone number from my phone." that's it. don't help them troubleshoot it, don't explain anything. |
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djweis
join:2006-04-02
West Des Moines, IA | Original poster is not the qwest customer. |
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RockyBB
Premium
join:2005-01-31
Longmont, CO | that's right. it's the caller's problem that their phone company doesn't work. |
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