JR
@rr.com
| [TWC] linksys router
Can someone give me pointers on connecting an Arris cable modem with a linksys router?
I followed everything here
»Road Runner HSI Forum FAQ »How to setup RoadRunner with a Linksys Router.
And I've read about cloning a MAC address but they were listed for Brighthouse / Rogers here
»[ Brighthouse] Help with router on Roadrunner please
»Rogers HiSpeed FAQ »How do I clone a MAC address with a Linksys router?
I just wanted to confirm that's what I'm suppose to do before I try it. Thanks. |
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Beachie
Stranded in paradise
join:2001-07-12
St. Pete, FL
 ·Bright House
·RoadRunner Cable
| No need to clone the Mac. If your Arris has a battery backup make sure you stick a paperclip in the recessed reset button on the back of it (unplugging won't reset the modem when it has a battery). Reset modem, router and pc in that order and you'll be good to go |
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Mele20
Premium
join:2001-06-05
Hilo, HI
| That is not true. I had to clone mine. It depends on the franchise.
Considering that it is the norm to have to reset a modem on RR at least 3-5 times a week, I would NEVER allow one that had a battery in it! But then I value my health and safety so I have a landline. I would never get RR's cheap junk internet phone that has NO battery backup or ability to reach 911 during a power outage. I want Carrier Class phone service and TW cannot provide that.
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"The same ferocity that our founders devoted to protect the freedom and independence of the press is now appropriate for our defense of the freedom of the internet. The stakes are the same: the survival of our Republic". Al Gore, The Assault on Reason |
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Beachie
Stranded in paradise
join:2001-07-12
St. Pete, FL
1 edit | So we've heard from you, many many times. Other folk's mileage may vary. I on the other hand, don't have to reset my Arris modem ever. Could be a franchise thing. |
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JR
@rr.com
| reply to JR
I just have "Time Warner Cable" in the Carolinas, it was never Brighthouse / Rogers / adelphia as far as I'm aware if that's what you guys mean by franchise. It's sort of annoying that there isn't just "one way" to do this. I've tried both and nothing worked. :/
1. Just hooked up router as is, reset arris modem, powercycled linksys and pc. no surf.
2. Hooked up router, cloned MAC address, no surf, rebooted pc, no surf. |
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Mele20
Premium
join:2001-06-05
Hilo, HI
1 edit | reply to Beachie
said by Beachie  :So we've heard from you, many many times. Other folk's mileage may vary. I on the other hand, don't have to reset my Arris modem ever. Could be a franchise thing. I was being somewhat facetious regarding the frequent resetting. Of course, that should not happen but Oceanic refuses to fix it and tells me it is "normal" to have to reset router and modem sometimes more than once a day. Of course that isn't normal. They claim that since I have good modem stats that the need to reset (which is a hassle because it is very difficult to reach my UPS and I can't move it) just has to be put up with.
Plus, since they now require that you give out your Social Security number just to ask them ANY sort of question, I am not inclined to call which is probably why they are doing this...cut down on calls. They would not even tell me the office hours for this Friday and Saturday until I gave them my Social Security number. That is awful. They told me this was new policy throughout RR. I suspect it is just Oceanic's new policy but maybe not. It is a bad policy as I was talking to tier 1 not to Billing where there could conceiveably be a reason to ask for the SS number.
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"The same ferocity that our founders devoted to protect the freedom and independence of the press is now appropriate for our defense of the freedom of the internet. The stakes are the same: the survival of our Republic". Al Gore, The Assault on Reason |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| "I was being somewhat facetious regarding the frequent resetting. Of course, that should not happen but Oceanic refuses to fix it and tells me it is "normal" to have to reset router and modem sometimes more than once a day. Of course that isn't normal. They claim that since I have good modem stats that the need to reset (which is a hassle because it is very difficult to reach my UPS and I can't move it) just has to be put up with."
If the modem keeps a connection and YOUR router refuses to renew its IP address then yes you probably need to keep rebooting your equipment.
"Plus, since they now require that you give out your Social Security number just to ask them ANY sort of question, I am not inclined to call which is probably why they are doing this...cut down on calls."
For someone who is so security conscious I would have thought you would have embraced security checks.
"It is a bad policy as I was talking to tier 1 not to Billing where there could conceiveably be a reason to ask for the SS number."
This protects the agents. Tier 1 has access to all of your billing information.
So the conversation goes like this.
Hi agent its Mele20, how are you doing?
Good Mele20 what can I do for you. Please allow me to carry out my security check.
Its ok agent I just need to know the opening hours for the office in Hilo
Agent looks at opening hours and there is an exchange of this information and some banter between customer and agent regarding weather, Michael Jacksons death and whatever.
Agent, thanks for your help, before I go can you tell me whether I paid my bill last month?
At this point the agent is now going to tell the person on the phone something that is related to their account. A very clever person at that point can get information that maybe can compromise a customer and if the novice agent falls into the trap then that makes the company liable.
You would be the first person in line to post a huge tirade if your information was compromised ( I am saying this based on your frequent posts regarding security), unfortunately there are many people who do this kind of stuff.
You should be embarrassing the fact that your ISP is protecting your information by ensuring there is a security check up front.
Hob
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"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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Mele20
Premium
join:2001-06-05
Hilo, HI
| said by hobgoblin :If the modem keeps a connection and YOUR router refuses to renew its IP address then yes you probably need to keep rebooting your equipment. "Plus, since they now require that you give out your Social Security number just to ask them ANY sort of question, I am not inclined to call which is probably why they are doing This protects the agents. Tier 1 has access to all of your billing information. So the conversation goes like this. Hi agent its Mele20, how are you doing? Good Mele20 what can I do for you. Please allow me to carry out my security check. Its ok agent I just need to know the opening hours for the office in Hilo Agent looks at opening hours and there is an exchange of this information and some banter between customer and agent regarding weather, Michael Jacksons death and whatever. Agent, thanks for your help, before I go can you tell me whether I paid my bill last month? At this point the agent is now going to tell the person on the phone something that is related to their account. A very clever person at that point can get information that maybe can compromise a customer and if the novice agent falls into the trap then that makes the company liable. You would be the first person in line to post a huge tirade if your information was compromised ( I am saying this based on your frequent posts regarding security), unfortunately there are many people who do this kind of stuff. You should be embarrassing the fact that your ISP is protecting your information by ensuring there is a security check up front. Hob The modem tripping off line has nothing to do with my router. I can do a direct connection and it still happens usually between 2-3PM weekdays and between 7-10PM at night. The router is set to renew the IP address once every 7 days not every 24 hours. Sometimes 4-5 days will go by and it doesn't trip off even one time. Then it may trip off several times in one day and then once a day for several more days and then stop for a few days. Considering the modem stats are fine that is the sort thing that is not going to be easy to see what is causing it. I also noticed that it usually trips off line when I am not on the computer so I can almost guarantee that on the days I go into town and come back in the evening that the connection will be down but if I am here and using the computer usually it doesn't happen.
I have no objection to a security check by Oceanic when I call. My STRONG objection is to the lazy use of the SS number for identification purposes. That INVITES identity theft. I guess TW figures that no one could ever prove that a user's identity was stolen in this fashion so they don't care...their butt is covered as you pointed out from the user suing them because an inexperienced CSR got tricked into giving out account information and they don't care if using the SS number leads to other big problems for the user.
The obvious and sensible thing would be for the CSR to ask me for my password that I use to login to my RR account. I would find that perfectly acceptable and probably a good idea as a protection. It is NOT a protection to ask me for my SS number. I think I will write Oceanic a snail mail letter and ask because I can't call them now. When I need them to come out here, I'm going to have to drive into town to the office and explain the problem in person.
In a similar situation, I had a big fight last year with an idiot at a new doctor's office who insisted on my actually bringing her my Medicare card (which has the SS number). I gave her my main health insurance card which covers everything but she insisted she had to see the Medicare card. I asked what information she needed from it and she said the start date. I told her and she said that was not sufficient. She had to see the card because I could be lying or be confused about the start date. I told her that since I have been under SS Disability for many years that her concern that I might be a new Medicare coverage person was absurd.
I explained that I would not bring it because I could have my purse stolen, be in an accident while carrying it, etc. and I would not take that risk. I suggested she call the local SS office and ask for the date if she thought I was lying/confused for all these years that I have had Medicare coverage because of disability. She said that if my identity was stolen (because someone got the card due to accident, etc while it was in my purse) that would be my problem. I said no, it would be my problem AND Dr.xxx's problem because I would sue him for subjecting me to UNNECESSARY RISK of Identity theft. She wouldn't call the SS office, she just got furious so he lost a patient. Since then, my friend went there and same thing happened and he lost another patient.
Oceanic has no need whatsoever for my SS number in the first place. Oceanic is not a financial institution and that is really the only place the SS number should be needed. I refuse to supply it to doctor's offices (even when they don't ask for the card itself) as they don't need it. What would happen if I called Oceanic and asked for office hours and said I didn't have RR but wanted to go talk to someone at the office about it? What happens if you don't input your phone number when asked when you call? What if I called from someone else's phone? Does Oceanic and TW CSRs now refuse to speak to a potential customer unless they give out their SS number? What if a relative in my household made the call and they do not know my SS number? Do they get hung up on asking for office hours?
Either train the CSRs better or do the supremely sensible thing and ask for the user's login password or ask the user for a secret code that is set up or have the BILLING DEPARTMENT SEPARATE from ordinary customer service. What dodo thought to mix Billing with simple customer service? That is really stupid but then we all know TW is not an on the ball cable company. Why is there a separate billing department to call if billing is tier 1?
I can't talk to my phone company about a bill without supplying the secret code. Bank is the same way. But the secret code is NOT my SS number! Using the SS number is a LAZY AND INSECURE way of TW trying to save its ass but it will come back to bite them hard. Just set a secret code or use the login password as the secret code.
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"The same ferocity that our founders devoted to protect the freedom and independence of the press is now appropriate for our defense of the freedom of the internet. The stakes are the same: the survival of our Republic". Al Gore, The Assault on Reason |
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NSA_CIA
@charter.com
| reply to Mele20
said by Mele20 :Considering that it is the norm to have to reset a modem on RR at least 3-5 times a week, I would NEVER allow one that had a battery in it! said by Mele20 :They claim that since I have good modem stats that the need to reset (which is a hassle because it is very difficult to reach my UPS and I can't move it) just has to be put up with. So you don't want a relatively light weight modem with a battery in it, but you'll religiously plug it into a hard to move UPS...
Also you say the modem is losing sync frequently at random times AND you have to reset your router to regain connection. Seems like two different issues, one probably being modem upstream signal related and the other being router related. Did you ever get your router reset/fixed so you can log into it? |
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Mele20
Premium
join:2001-06-05
Hilo, HI
| said by NSA_CIA :
So you don't want a relatively light weight modem with a battery in it, but you'll religiously plug it into a hard to move UPS...
Also you say the modem is losing sync frequently at random times AND you have to reset your router to regain connection. Seems like two different issues, one probably being modem upstream signal related and the other being router related. Did you ever get your router reset/fixed so you can log into it?
Oceanic has no modems with batteries so that is a moot question. There is NO backup for their mickey-mouse internet phone. If Oceanic had done it correctly and applied to the PUC for carrier class status so they could properly compete with HawTel I might very well have phone service with them today, but I need a phone that works during a power outage. Oceanic's do not. (Cell phones don't work in this building so that is not an answer). They do not supply modems with batteries because of the immense problems in a marine state where everything corrodes quickly.
When a modem loses synch if the connection is direct, without a router, you only have to unplug the modem from the UPS, wait about 3 minutes (Surfboard needs that long) and then plug it back in. That may or may not fix it. About 50% of the time you have to unplug, wait, reboot the computer and then plug in the modem to regain connectivity. If you have a router then you have to unplug both router and modem from the UPS, wait, then plug in modem, wait until all lights except PC Activity are solid green and then plugin the router. Again, this may work, or you may have to do it all over again and include a reboot of the computer at the proper stage. And during this, you cross your fingers that no computer on the network will start complaining of having the same IP address as another computer. You especially don't want a 98SE computer having this problem as it gets especially upset about it. Even if it is one of the virtual machines, it is a hassle to get the IP addresses straightened out and that usually happens only when the modem loses synch. It doesn't happen often but when it does it is difficult to straighten out.
I stated that my modem stats were fine. Upstream is at 43dBmV, downstream at 2dBmV and SNR is at 37dB. Downstream was at 0dBmV when I wrote my previous reply...it fluctuates with the weather and time of day.
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"The same ferocity that our founders devoted to protect the freedom and independence of the press is now appropriate for our defense of the freedom of the internet. The stakes are the same: the survival of our Republic". Al Gore, The Assault on Reason |
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NSA_CIA
@charter.com
| reply to Mele20
said by Mele20 : What dodo thought to mix Billing with simple customer service? That is really stupid but then we all know TW is not an on the ball cable company. Why is there a separate billing department to call if billing is tier 1? Tier 1 has access to billing but it is not the billing department. Tier 1 has access to billing because alot of simple issues need access to the billing functions of your account for such things as making payments, informing customers of charges, changing services on accounts, etc.
Billing issues can get very complicated though, beyond what Tier 1 can fix or understand, so there is a separate support group that just specializes in account billing that doesn't do basic account support like Tier 1.
BTW, does TWC ask for your FULL SS or just the last 4? Have you ever asked them if another number could be used in place of your SS? Many companies ask for SS or last 4 by default, but you can use a different number on request.
You'd also probably have a fit to know the last 4 of my SS is also the last 4 of my cell number... and I purposely choose that.... |
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JR
@rr.com | reply to JR
Um.. not to be rude or anything but how should the linksys router work as far as regarding the first five post in the thread? >_> |
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Vchat20
Landing is the REAL challenge
join:2003-09-16
Warren, OH
clubs:
| reply to NSA_CIA
Yes. I have to agree with NSA_CIA here when it comes to the SS# issue. I have only ever been asked the last 4 and it is only to confirm it matches what is on the account after you give them your billing phone number so that you have authorization to make account changes with them. Even on their billing system they are only shown the last 4 digits so there's not anything malicious they can do security-wise with just that.
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I swear, some people should have pace-makers installed to free up the resources. Breathing and heart beat taxes their whole system, all of their brain cells wasted on life support.-two bit brains, and the second bit is wasted on parity! ~head_spaz |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to Mele20
"use the login password "
Employees can not see customers passwords for security purposes.
It is entirely possible to set up a secret pin number.
"Does Oceanic and TW CSRs now refuse to speak to a potential customer unless they give out their SS number? "
No
"What dodo thought to mix Billing with simple customer service? "
In many cases they are one and the same. Billing issues impact service.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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Beachie
Stranded in paradise
join:2001-07-12
St. Pete, FL
·Bright House
·RoadRunner Cable
| reply to JR
said by JR :
Um.. not to be rude or anything but how should the linksys router work as far as regarding the first five post in the thread? >_>
No doubt! Talk about a hijacking  . If you are set to use DHCP in the router, it should work with your setup. If you have connectivity directly connected to the modem I would suspect an issue with the router itself or the way it's connected modem to pc. |
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NSA_CIA
@rr.com
| reply to Mele20
You purposely made it a point to demonstrate your dislike of modems with batteries in them, even though you enjoy the benefits of battery backups..... it just seems a bit irrational. As far as phone service or what Oceanic provides? We get that you have some beef with TWC but that's irrelevant as one can buy their own modem with a battery in it and not use it for phone service.
Every time my modem loses sync, I don't have to reset my router or my PC, both just auto connect when they detect a network connection change and send out DHCP requests, usually receiving the same IP again. Hundreds of home setups I've seen work the same way. Your computers should never lose connection to your home router unless the router, computer, or connection between them has a problem.
Also at no time have I ever worried about multiple computers receiving the same IP. If you have to worry about that you must have faulty computer configs (i.e. same MAC in multiple NICs, a static IP set, etc.) or a faulty DHCP server or config in your router.
You keep saying you don't have a router problem, yet the multiple symptoms you've written often indicate a router problem.
Again, you modem sync issues sound like upstream signal problems probably related to a noisy upstream path causing low SNR and errors. Either way it's totally unrelated to your PCs having trouble connecting to your router or multiple computers getting the same IP.
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As far as the OPs question:
1. Starting with router and computer configured for DHCP and everything powered off.
2. Plug in modem to cable. Power up, let sync. A couple minutes
3. Plug in ethernet from router to modem, power up. Allow auto negotiation. About 1 minute.
4. Plug in computer ethernet to router, turn on PC. Allow auto negotiation. Surf the net. |
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NSA_CIA
@rr.com
| reply to Mele20
said by Mele20 :I stated that my modem stats were fine. Upstream is at 43dBmV, downstream at 2dBmV and SNR is at 37dB. Downstream was at 0dBmV when I wrote my previous reply...it fluctuates with the weather and time of day. What do your modem logs say when your modem loses sync? |
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