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Raise Profile and Slow Speed cases processing »
« ACANAC --> WARNING!!  
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n191975

join:2006-04-28
Columbus, OH

Download/Upload Performance

Here is the performance I am currently getting with acanac. Is this normal? Moreover, my IP address shows (thru IPlocator) as Montreal, Quebec but I am in Toronto.

darknestgirl

join:2008-08-11
Montreal, QC
looks like you are on the wrong profil call or email acanac and ask them to raise your profil to 5056 ds and 800 us Bell tend to put new customer with a lower profil


Fergless

join:2008-04-19
Toronto, ON
·Acanac

reply to n191975
Yes call support and have it corrected.
Or post your modem stats to see if it can be put on a higher profile. Fastest method is to call support, they're open 'till midnight, Mon - Fri.

Have you checked out the Official Acanac Community Forum?
»https://community.acanac.com/acanac/index.php

I asked in your other post how you could DSL services if you're in Columbus, OH, I guess it's from when you first registered on the forum.

n191975

join:2006-04-28
Columbus, OH
Thanks, I will contact support to have that corrected. As to Columbus, OH, that was at the time when I registered on DSLreports website.

darknestgirl

join:2008-08-11
Montreal, QC
reply to n191975
but since it's canada day i'm not sure if there are indeed open since almost everything is closed

n191975

join:2006-04-28
Columbus, OH

Here are my modem stats:

Modem Status
Connection Status Connected
Us Rate (Kbps) 640
Ds Rate (Kbps) 2496
US Margin 11
DS Margin 14
Trained Modulation ADSL_G.dmt
LOS Errors 0
DS Line Attenuation 57
US Line Attenuation 31
Peak Cell Rate 1509 cells per sec
CRC Rx Fast 0
CRC Tx Fast 0
CRC Rx Interleaved 0
CRC Tx Interleaved 5
Path Mode Interleaved

DSL Statistics
Near End F4 Loop Back Count 0
Near End F5 Loop Back Count 0


planiwa

join:2009-02-19
Toronto M5S

Speedtest.net frequently produces impossible results.
Why not use Acanac's speedtest instead »www.acanac.ca/speedtest/

Even smarter would be to telnet to the modem (root / admin) and run this command:

cat /*/*/*m_s*

The Maximum Attainable Bit Rate is the modem's estimate of your DS line capacity.
It's probably close to 3Mb/s, which is pretty good, considering your very poor Attenuation.

~\blue skies/~
--
»[RFC] Connection / Speed Problems Checklist
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Forums » User Groups » Companies beginning with A » AcanacRaise Profile and Slow Speed cases processing »
« ACANAC --> WARNING!!  


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