Tibur0n
Winbeta
Premium
join:2002-06-01
Oswego, IL
clubs:
| Unable to watch TV all of a sudden
Box: DCT6412
I've been at work at week and noticed the cable box was sitting at channel 32 the whole time. I figured it was probably recording the Family Guy series, so I thought nothing of it.
I finally got today off and went to go watch some TV and turned it on and it is sitting at "One moment please". So I figured it might be a signal issue (again), so I do the power off + select method to check quality and both tuners are above 34db.
I go back to normal and notice all the channels are doing that. So I reboot the box and the same thing continues to happen except now signal info page is showing all N/As.
I try the factory reset (Plug box in while holding power and menu). It does the downloading processing and sets the time and it looks like it is good to go.
Unfortunately when I go to watch TV it still is saying "One moment please" on all the channels and whatever channel I set it too still shows as N/A on the signal quality page.
Anyone have any ideas what is wrong with my box? (Downstairs cable works, and I figure if the signal was dead it wouldn't be able to download the factory restore firmware)
Thanks
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WinBeta Staff |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL | Call customer service. They may or may not be open today, since it is a Federal/State day off, but for private corps, it depends.
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I threw out the map a long time ago. Now I follow my own direction! |
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Phugg
join:2004-09-30
Riverbank, CA | GregZ , Call centers are open 24/7/365. Field techs actually get some holidays (depending on local policy). I know I have a 4 day weekend  Starts as soon as the work is done tonight. |
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cypherstream
Looking forward to the future of things.
Premium,MVM
join:2004-12-02
Reading, PA
clubs: | reply to Tibur0n
Since when is July 3rd a federal holiday? AFAIK July 4th is the holiday. |
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Greg_Z
Premium
join:2001-08-08
Springfield, IL
 ·Comcast
2 edits | It is how it fell this year because the 4th is on a Sat. Our clients are having fun right now, because no one is working, and they get a nice message stating that the call centers are closed for our state agencies.
With the Bicentennial Celebration this weekend, County & City also got the day off. What is even more fun, is when Lincoln's & President day fall on Friday & Monday next Feb.
»www.opm.gov/Operating_Status_Sch···2009.asp
** July 4, 2009 (the legal public holiday for Independence Day), falls on a Saturday. For most Federal employees, Friday, July 3, will be treated as a holiday for pay and leave purposes. (See 5 U.S.C. 6103(b).)
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I threw out the map a long time ago. Now I follow my own direction! |
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cypherstream
Looking forward to the future of things.
Premium,MVM
join:2004-12-02
Reading, PA
clubs:
| Ok, well tomorrow our company is closed, but today were open. Anyone working tomorrow will not get paid unless they take personal time. Normally if the 4th fell during the week, everyone working would get paid for it.
I don't normally work Saturdays anyway. Once in awhile yeah, but it's not the norm. |
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ginger777
join:2001-12-01
Kirkland, WA | reply to Tibur0n
This happened to me earlier this week. Turned out that the cable amplifier in our garage had got hit by a moving box and had come out of the power outlet. Cable was totally dead. |
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