neonhomer
Honoray Mythbuster
Premium
join:2004-01-27
Edgewater, FL
clubs:
 ·Earthlink Cable Mo..
| Geting yahoo account canceled when you don't have access..
My wife has a yahoo account that either was hacked or compromised in some way, to where she can't log into the account anymore. When we go to recover the account, it does not take the answer to the secret question. I have tried numerous times, and she has tried also, trying every variation that we can think of.
Contacting Yahoo is useless, as they keep sending canned responses saying to use the password recovery tool, even though we have told them we have tried numerous times. We both sent emails to Yahoo requesting the account be terminated, including any information that we think they could use to alternatively verify the account, but they still keep sending canned email responses.
Is there any way to get them to either close the account, or to recover the password?
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pog
Premium
join:2004-06-03
Kihei, HI
 ·Hawaiian Telcom
| Did you try any of these?
According to »help.yahoo.com/l/us/yahoo/securi···323.html you should be able to contact customer care via the web form...
According to »answers.yahoo.com/question/index···5AAaOPr3 you can reach Yahoo for this issue at account-security-help@cc.yahoo-inc.com or 1-408-349-1572
Might be more ideas at »www.google.com/search?num=100&q=···sed+help ...I just clicked the first two.
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neonhomer
Honoray Mythbuster
Premium
join:2004-01-27
Edgewater, FL
clubs: | reply to neonhomer
A phone #... hmmmmm
As I stated above, I tried going through their web portal, and keep getting the run around.... |
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r81984
Fair and Balanced
Premium
join:2001-11-14
St John'S, NL
 ·magicjack.com
·Cox HSI
·Insight Communicat..
·AT&T Midwest
1 edit | Call them.
I called them one time when my CC was stolen and someone charged a bunch of crap from yahoo to my card. I canceled the card, but yahoo reversed the charges right over the phone which just made it one less thing I had to dispute with the bank.
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neonhomer
Honoray Mythbuster
Premium
join:2004-01-27
Edgewater, FL
clubs: | reply to neonhomer
I tried the "I think I gave my password to someone" and will see if that helps....
If not, I guess I will be calling Monday. |
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Axekick
join:2005-05-01
Saint Louis, MO | reply to neonhomer
I had a yahoo account hacked years ago and Yahoo was of no help what so ever. If I remember correctly they told me that they "offer no guarantees or additional services with their free email accounts." |
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