Shadow925
join:2009-07-02
San Diego, CA
| reply to Shadow925
Re: Keep trying to subscribe to U-Verse
Yes from the first attempt at subscribing I learned that I had to disconnect my dsl service. I scheduled the disconnect according to U-verse instructions then they cancelled me again and told me about the 7-day policy.
I think the 7-day time frame is arbitrary at best, but if it is a policy why would the person I talked to when ordering tell me to extend my dsl disconnect date? |
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texasguy37
join:2009-05-18
Grand Prairie, TX
| said by Shadow925  :Yes from the first attempt at subscribing I learned that I had to disconnect my dsl service. I scheduled the disconnect according to U-verse instructions then they cancelled me again and told me about the 7-day policy. I think the 7-day time frame is arbitrary at best, but if it is a policy why would the person I talked to when ordering tell me to extend my dsl disconnect date? There are misinformed employees at AT&T as there are at other companies. I have actually founded that the user forums can be more informative that calling AT&T customer service. |
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Shadow01
Premium
join:2003-10-24
Wasteland
 ·AT&T Midwest
| reply to Shadow925
said by Shadow925 :I think the 7-day time frame is arbitrary at best, but if it is a policy why would the person I talked to when ordering tell me to extend my dsl disconnect date? Because the csr has no clue. They thought they were doing you a favor by getting you to extend your disconnect date and it ended up not helping. When the Uverse order travels through the labyrinth and your line has not been released by your old provider, the system cancels the install. You will have to call again if your latest request was canceled.
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GUN CONTROL:
using both hands |
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zaphon
join:2009-07-02
Pasadena, CA
| I'm in a similar boat, but instead of another providers DSL, I have a Business T1 from Covad. I still have AT&T Telephone on my primarily line, and a second line from Covad. But due to this, I am going round and round with AT&T on it. My problem is I simply can't disconnect the T1 and than wait. I work from my home, and can't afford to be down for more than few hours maximum. Seems like there has to be a way to solve this (and trust me, I've spoken with 2 people at AT&T now who said this wasn't an issue, and than the order gets to back office and gets cancelled), but so far I'm grasping at straws. I'm not giving up just yet, so I will keep people aprised as my battle goes on. |
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