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Keep sbcglobal.net or att.net email address after DSL cancel

System Connected with Tessa
Tessa Thank you for contacting AT&T Internet Services. How may I help you?
You Im trying to find a web reference that says my sbcglobal.net email address will convert to free service after I cancel my dsl. True? Can you show me a ref in writing. TIA
Tessa We value you as our member, and I assure you that I will try my best to resolve your issue.
You great!!!
Tessa Now you will be able to use your email address forever even after cancellation of your services.
You Im trying to find a web reference that says my sbcglobal.net email address will convert to free service after I cancel my dsl. True? Can you show me a ref in writing. TIA
Tessa You can use the chat session as the web reference and I assure you that your email ID will work forever.
You so there's nothing in writing other than this?
Tessa Yes
You thank you bye

That's not true about forever. The email address stays alive for at least 30 days and maybe as much as 60 days or more. So it doesn't shut down right when your DSL shuts off, but it will shut down eventually.

If you wish to retain the email account forever, you would have to pay for a dial up account.

but I got this same response from *2* different chat reps. Could this be a new (and kinder) ATT policy?

reply to pokeydsl
Possibly, but if it is new, this is the first we have heard about it.

reply to pokeydsl
Yes this is true. As long as the account is not disconnected for a payment issue then the account will become a free account. It has to be an email that that can be accessed at the AT&T powered by Yahoo web portal (att.yahoo.com).

Email that is accessed via my.att.net does not apply to this.

reply to pokeydsl
Nor would (I presume) any legacy email address work either like

@pacbell.net
@swbell.net
@NVbell.com

Etc....

I think the key is in your post title "Keep SBCGLOBAL.NET or ATT.NET email addresses after DSL cancel".

I interpret that chat transcript as meaning that as long as you have a current email address that ends with either ATT.NET or SBCGLOBAL.NET then you probably can keep it. I doubt the rest of us will be as lucky....

reply to pokeydsl
It will apply to those ONLY if they were migrated to AT&T powered by YAhoo portal . Meaning you can access them at att.yahoo.com.

If they are only accessible at my.att.net then it doesn't apply.

reply to pokeydsl
I can tell you what happened to me as I have actually did disconnect my phone/dsl service from ATT. All email addresses still worked for at least 8 months. All POP forwarding still worked with ALL yahoo/SBCglobal addresses. The only thing that changed was the photo Flickr site...it downgraded to a basic subscription. Eight months later I resigned up for ATT service and just used my previous email address (sbcglobal.net)

reply to pokeydsl
Here is what I got:

You: I heard from a friend that he only got to keep his email for 60 days. Has there been a recent policy change?
Kaden: Yes policy has been changed since march 09.
Kaden: now users can retain their ids forever.

reply to Frohike

reply to pokeydsl
Just go to yahoo and click on "sign in" or "mail." Enter your full email address including the pacbell.net part and your password. It will either work, or it won't and you'll have your answer.

reply to pokeydsl
ty.... it works

reply to pokeydsl
The answer is "NO" according to this from ATT Customer "Care" ATT_1WI@att.com:

After canceling your High Speed Internet service, you will receive complimentary Dial service for 60 days, which includes full access to your AT&T Internet account. If you attempt to log into the Yahoo! network (att.yahoo.com) using your Yahoo! ID and password after 60 days, you will be given the option to create a new Yahoo! ID and transfer your AT&T Internet Member ID's data and preferences to it. After 100 days, the data and preferences from your AT&T Internet Member ID will be deleted.

If I can be of any further assistance, please reply directly to this email or call me direct at 1-800-848-4158 x6884

reply to pokeydsl
Ok... This is getting crazy....

Typical AT&T, giving multiple different answers to the same question....

How hard is it to get a straight answer?

Big company with multiple divisions. Probably impossible to get a "straight" answer.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

If policy has changed recently (recently is relative term), it is probably impossible to get the word out to all individuals at all levels, even those that need to know/should know of the change, in a huge company.

Chances are that the email account will be retained past the 60 days; however, it is retained through Yahoo. How much do you trust Yahoo? Think about all the features once offered by Yahoo that have been terminated. Think about the notorious reliability of Yahoo's mail handling!

It will cost a few bucks but I think the easiest thing to do is get your own domain name. Hand that out to your contacts and tell them that it is your permanent new email address. That way you won't have to worry about whether it will work or not once you kill off the dsl line.

reply to Logan 5

said by Logan 5:

True so who then to believe?

reply to pokeydsl
I stand by my answer.