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bbjordan
join:2009-07-06
Chandler, TX
| reply to Embarq_Joey
Re: EMBARQ F.A.Q. and Slow Speed Issues
This 4 year customer is about to pull the plug on the whole Embarq package and make sure my sub-division neighbors know about this company's tactics.
We have been suffering with slow speeds for months now. I read on this site a few weeks ago that Embarq was having bandwidth problems in East Texas and were working to add lines to relieve the pressure.
Our speeds came back that week to the 3MB that we pay for. All was well until about three days ago when I noticed speeds dropping to .2 to .5MB during the day.
After cycling my modem and getting no improvement I called CS and was walked through their FTP speed test. The CS person was very nice and once through with this, said she was connecting me to a Tech. After a 30 minuted hold my phone battery went dead and I lost the call.
I called again the next day (yesterday) and the answering person read the previous notes and immediately, with a nice explanation, sent me to a Tech as well. More waiting, but the phone was on the cradle this time.
The "Tech", who informed me of her, dubious, credentials at one point, had me run the FTP test again with my router out of the loop. The result was 355 Kb to which she multiplied 8 to get the bit count. It came out to 2840 which she said was acceptable for a 3MB service. I was appalled and she all but called me dumb-ass for questioning her. She would not stay on the line while I re-ran the test through the router (it was the same speed).
This result was in the same range that my DSL Reports test were running, only in DSLR's case the 355 KB translates to .355MB.
This so called Tech insulted me, basically saying that my equipment, global warming and the liberal media were the cause of the slowdown, not Embarq - they were perfect. Then I was put on terminal hold until I hung up another 20 minutes later. Despite confirming my call-back number I did not get a call-back from anyone, and never have...
Today I have the same speed issues only worse, in the 280 KB area for downloads. Upload speeds have stayed constant through all this just over 600KB.
This is my main, and newest computer (laptop)
Intel® Core™2 Duo Processor1 P8400 (2.26GHz, 1066MHz FSB, 3MB L2 Cache)2
Genuine Microsoft® Windows Vista® Home Premium (64-bit) with SP13
4096MB 1066MHz DDR3 Dual Channel Memory (2-2048MB modules)4
320GB 7200RPM SATA hard drive5
Chassis with NVIDIA® GeForce® 9800M GTS Graphics with 1GB of GDDR3 Discrete Video Memory and Intel® PM45 Chipset4
Intel® WiFi Link 5100AGN 802.11a/g/Draft-N Wireless LAN
Besides getting this off my chest in this little rant, I am shaken by this reps assertion that the line I pay for is a 3 Megabit line and not a 3 Megabyte line as I think it is. Am I wrong here? My speeds when they are right are so reflected in DSLR's tests and when the slow down (an obvious observation) the tests confirm that as well.
I just want the thing to work as advertised and paid for but will switch to the wretched cable in a heartbeat if this continues.
Bruce Jordan
Chandler, TX | |
Hazy Arc
join:2006-04-10
Greenwood, SC
 ·Embarq
 ·Verizon Wireless B..
 ·Northland Cable Te..
 ·Dish Network
| said by bbjordan  :The "Tech", who informed me of her, dubious, credentials at one point, had me run the FTP test again with my router out of the loop. The result was 355 Kb to which she multiplied 8 to get the bit count. It came out to 2840 which she said was acceptable for a 3MB service. I was appalled and she all but called me dumb-ass for questioning her. She would not stay on the line while I re-ran the test through the router (it was the same speed). Besides getting this off my chest in this little rant, I am shaken by this reps assertion that the line I pay for is a 3 Megabit line and not a 3 Megabyte line as I think it is. Am I wrong here? My speeds when they are right are so reflected in DSLR's tests and when the slow down (an obvious observation) the tests confirm that as well. Uhh...there isn't one ISP who measures their connection speeds in bytes. The explanation for this is quite simple...they can advertise a higher number if they measure in bits). When you're paying for 3Mbps, you're paying for 3 megabits per second (3000 kbps), not 3 megabytes per second. A 3 megabyte per second connection speed would equate to 24 Mbps.
It's no wonder the tech didn't think too highly of you.  | |
GCoop
join:2004-12-08
Charlottesville, VA
·Embarq
| reply to bbjordan
said by bbjordan : The result was 355 Kb to which she multiplied 8 to get the bit count. It came out to 2840 which she said was acceptable for a 3MB service. I was appalled and she all but called me dumb-ass for questioning her. She would not stay on the line while I re-ran the test through the router (it was the same speed). This result was in the same range that my DSL Reports test were running, only in DSLR's case the 355 KB translates to .355MB. .....I did not get a call-back from anyone, and never have... Bruce Jordan Chandler, TX if the shoe fits....
Quite frankly sir you are a little ignorant of the whole "Big" B (Bytes) "little" b (Bits) difference. a DL speed of ~350KB IS FINE for a 3Mb connection. | |
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