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BongJovi

join:2009-08-01
Orlando, FL

[Internet] Brighthouse Intermittent Connection

Trying to resolve an issue with BH regarding our Internet. We are having a high amount of connection issues over the last few weeks. The connection issues happens in spurts. At some points rendering the service unusable.

BH Customer Service has worked with us and we have had two visits. We are now in the process of scheduling our third visit and I would like to try to find out what if anything is the next step in getting the service repaired.

So far the Line Tech and PC Tech have visited us. The line tech replaced connections and possibly some line and the PC Tech replaced the modem (3rd one in 3 weeks) and proclaimed all is well. Claimed our current modem had a 41% error rate. There appears to have been little to no improvement in the stability of the connection after two visits.

What can I expect? What questions can I ask? Is there anything more that I can do to try and improve the connection on my own?


cableguy0
Premium
join:2009-01-20
kudos:6
If you'll send me your IP address i may be able to provide you with some info on the quality of your connection.
--
GIT R DONE

jhusselman

join:2009-08-24
Whitestown, IN
Cableguy, Listen im in indiana and having the same problem with brighthouse. We have changed the drop from the tap to the house, cable modem a couple times a new router and they claim at BH that it has a good signal but it goes in and out almost evey 5 min. I have also put a new gigabit nic card in the computer that is hooked to the modem. we also have a tv with thier dvr in the next room that gets pixelated and has stuttering sound. But they keep trying to tell me its on our end I dont think i beleive that cause it worked perfect for the longest time not too mention i have put two diff computers on in the place of the normal one. I have check the rwin, mtu checked for viruses and rootkits. Any ideals?
jhusselman jim.husselman@vzw.blackberry.net


cableguy0
Premium
join:2009-01-20
kudos:6
Sent you a PM
--
GIT R DONE

SteveO6

join:2009-08-31
Tampa, FL
reply to BongJovi

Re: [Internet] Brighthouse Intermittent Connection (Tampa)

I have similar issues. Problem comes and goes. I have had months go by with no "noticeable" outage. Since 24 August, my connection drops at the modem from 2-12 times a day. Have had line from tap to house replaced, all connections in the box replaced and line from box to modem replaced. Today, getting the modem replaced. Is there anything we can tell them that will get them to actually inspect and repair the problems, which must be down or up the line somewhere other than my house and back yard?


cableguy0
Premium
join:2009-01-20
kudos:6

1 edit
Click here and post everything BUT your MAC address.

»192.168.100.1/


kfsutops
Premium
join:2002-08-19
Tampa, FL

1 edit
reply to SteveO6
said by SteveO6:

I have similar issues. Problem comes and goes. I have had months go by with no "noticeable" outage. Since 24 August, my connection drops at the modem from 2-12 times a day. Have had line from tap to house replaced, all connections in the box replaced and line from box to modem replaced. Today, getting the modem replaced. Is there anything we can tell them that will get them to actually inspect and repair the problems, which must be down or up the line somewhere other than my house and back yard?
Same here. About every night between 8-10 pm it drops out a couple of times a night. I also noticed while at home this morning dropped off at around 11am. Just dropped out right before this post. Also was having DNS issues Sunday.

I just had a guy out this week check my signals so it's not an issue there.
--
"There are no stupid questions, but there are a LOT of inquisitive idiots"

SteveO6

join:2009-08-31
Tampa, FL

1 edit
reply to cableguy0
Frequency 651000000 Hz
Signal To Noise Ratio 36.9 dB
Power Level -2.9 dBmV
Serial Number 166958900500674201011100
Frequency Plan North American Standard/HRC/IRC
Upstream Channel ID 11
Frequency (Hz) 651000000
Power 52.8 dBmV
DHCP Server Enabled
LOG Follows:
Time Priority Code Description
1970-01-01 01:08:32 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 01:08:17 6-Notice M572.0 T4 No Station Maint Timeout - Reinitialize MAC...
1970-01-01 01:08:17 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 01:07:44 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received
1970-01-01 01:06:11 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
1970-01-01 01:05:17 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12)
1970-01-01 00:59:27 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:58:05 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11)
1970-01-01 00:57:41 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:56:29 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10)
1970-01-01 00:56:17 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:54:49 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9)
1970-01-01 00:54:25 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:53:04 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10)
1970-01-01 00:52:49 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:51:33 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9)
1970-01-01 00:51:15 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:49:25 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12)
1970-01-01 00:47:49 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:46:26 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11)
1970-01-01 00:46:17 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:42:38 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12)
1970-01-01 00:40:20 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:39:06 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:39:06 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:38:41 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:37:09 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12)
1970-01-01 00:36:58 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:35:45 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11)
1970-01-01 00:35:39 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:34:24 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10)
1970-01-01 00:34:17 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:32:53 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9)
1970-01-01 00:32:39 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:31:05 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11)
1970-01-01 00:30:53 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:29:41 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10)
1970-01-01 00:29:20 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:28:09 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9)
1970-01-01 00:27:49 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:25:49 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12)
1970-01-01 00:23:56 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:19:38 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12)
1970-01-01 00:17:58 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:16:45 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:16:45 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1970-01-01 00:16:44 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1970-01-01 00:16:06 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11)
1970-01-01 00:15:49 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:14:28 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10)
1970-01-01 00:14:06 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:12:46 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9)
1970-01-01 00:12:10 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12)
1970-01-01 00:10:25 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:09:15 3-Critical R002.0 No Ranging Response received - T3 time-out (US 9)
1970-01-01 00:08:28 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12)
1970-01-01 00:07:10 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:05:36 3-Critical R002.0 No Ranging Response received - T3 time-out (US 11)
1970-01-01 00:05:25 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:04:10 3-Critical R002.0 No Ranging Response received - T3 time-out (US 10)
1970-01-01 00:04:03 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:01:30 3-Critical R002.0 No Ranging Response received - T3 time-out (US 12)
1970-01-01 00:01:18 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
1970-01-01 00:00:03 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-09-02 19:37:39 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
2009-09-02 19:37:39 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
2009-09-02 15:02:47 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-09-02 11:02:13 4-Error C401.0 DCC-ACK not received
2009-09-02 10:57:00 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
2009-09-01 19:57:02 5-Warning D103.0 DHCP RENEW WARNING - Field invalid in response
1970-01-01 00:00:10 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:02 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-08-20 13:14:44 6-Notice I401.0 TLV-11 - unrecognized OID
1970-01-01 00:00:02 6-Notice M571.4 Ethernet link dormant - not currently active


JoelCfl

@rr.com
Reverse seem a little too high for the internet give them a call for them to come check your cable

SteveO6

join:2009-08-31
Tampa, FL
reply to kfsutops
I have a little utility that Pings my DNS Server every two minutes and echos to a text file (a crude heartbeat program). Over the last week I have been out as follows (I don't log outages of only a few minutes):
09/02 16:03 - 17:40 87 mins
09/03 09:00 - 09:45 45 mins
09/03 11:09 - 11:25 16 mins
09/03 12:20 - 13:25 65 mins
09/03 14:14 - 15:15 61 mins
09/03 15:19 - 15:35 16 mins
09/04 09:44 - 10:07 23 mins
09/05 15:14 - 17:37 143 mins
09/06 14:30 - 15:07 37 mins


kfsutops
Premium
join:2002-08-19
Tampa, FL
said by SteveO6:

I have a little utility that Pings my DNS Server every two minutes and echos to a text file (a crude heartbeat program). Over the last week I have been out as follows (I don't log outages of only a few minutes):
09/02 16:03 - 17:40 87 mins
09/03 09:00 - 09:45 45 mins
09/03 11:09 - 11:25 16 mins
09/03 12:20 - 13:25 65 mins
09/03 14:14 - 15:15 61 mins
09/03 15:19 - 15:35 16 mins
09/04 09:44 - 10:07 23 mins
09/05 15:14 - 17:37 143 mins
09/06 14:30 - 15:07 37 mins
I can vouch more most of those times. I have been working at home a lot of the time.

These times must coincide with the feeding of the mice whose job is spinning the wheel that keeps the service running.
--
"There are no stupid questions, but there are a LOT of inquisitive idiots"

SteveO6

join:2009-08-31
Tampa, FL
I've been out since 9:30 last night (10 hours)

diplex

join:2004-01-04
Port Orange, FL
I am having the same problem for the past 2 weeks, here in Daytona Beach. The router reports the cable disconnected from the WAN, for about a minute, several times in an hour ; mostly in the evenings.

This problem appears to be widespread in central Florida. What the hell is going on ?????

SteveO6

join:2009-08-31
Tampa, FL
In a last ditch effort (before switching to FIOS) BrightHouse came out and confirmed there is stress on the cable at the tap. Construction request put in to relash the cable to the guy wire (who knows how ling that will take or if they will even do it). In the interim, the guy did something by the tap to improve the signal. Let's see if there is any improvement in uptime.

SteveO6

join:2009-08-31
Tampa, FL

1 edit
I have had no outages since 9/10. Construction crew is supposed to come re-lash the cable to the guy wire (no firm date). Based on result from the quick fix, I suspect the relashing will resolve the problem.


tomp

@rr.com
same here in land o lakes...lots of drops in the last few days... of course, bh is clueless when i call tech support, i'm gettingthe "no ranging response received" errors in my modem's log, but no time is set forth there (maybe because i rebooted it)...anyway, going to call and tell them to check the tap

you know, the last time i had problems withthese guys, i wrote the ceo a letter and had three techs visit me unannounced at 6:00 pm one night...long story short, after two days, they reported they had a problem with the fiber optic line at the node of my apartment complex, and they actually fixed it....they offered one month free because of the crap quality i was getting for so long...i said, well, you can either give me 6 months free (from when it all started) or give everyone (about 500 customers) in the complex one month free, its up to you guys....we settled on 4 months free
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