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JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10
reply to Glowduke

Re: Telus T.V And Telus 6MB Internet?

Now that Sat tv is out I'd strongly recommend to go in that direction instead. It'll just be easier and cleaner.

To answer... it depends on the rep. I would provide it as it's still the same account at the same location... If a customer still had their phone/internet account on the older legacy order processing system but wanted to have sat tv, we'd have to create a new account in the new system for that portion of their service (2 bills). We've been informed that they still qualify for the bundle discount in that scenario.. so why not this one.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.


CR123

join:2006-11-04
Vancouver, BC

That's good to know. Someone should add it to the FAQ!



joshb
Don't sweat the small stuff.
Premium
join:2006-03-04
Calgary, AB

1 edit

said by CR123:

That's good to know. Someone should add it to the FAQ!

»Telus FAQ »I have an account on Telus' old order processing system but want Sat TV and the

--
R.I.P Mom.


JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10

may want to update the title to be:
"I have an account on Telus' old order processing system but want Sat TV and the bundle discount"

This BTW will affect very few customers as most people's accounts have been migrated to the newer system already
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.



joshb
Don't sweat the small stuff.
Premium
join:2006-03-04
Calgary, AB

Done and done

Thank you


CR123

join:2006-11-04
Vancouver, BC

1 edit
reply to JammerMan79

Jammerman, if a customer wants Dark TTV, and 6 or 15 Mbps provisioned on a 2nd path, could they get the bundle price?
--
- The content of this post is my opinion, and does not reflect the opinions of my employer. -



JammerMan79
Premium,VIP
join:2004-05-13
Prince George, BC
kudos:10

that's what I was attempting to answer in my first post.
There is no official policy, the closest I could get would be:

"If a customer still had their phone/internet account on the older legacy order processing system but wanted to have sat tv, we'd have to create a new account in the new system for that portion of their service (2 bills). We've been informed that they still qualify for the bundle discount in that scenario.. so why not this one."
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.


CR123

join:2006-11-04
Vancouver, BC

Oh, haha. I should've read the beginning of the thread again, instead of just the last few posts. D'oh.
--
- The content of this post is my opinion, and does not reflect the opinions of my employer. -