NJ120
join:2009-09-23
Lincroft, NJ
| [Fiber Pics] Faxing errors with Fios Telephone Line
We have been having FIOS Faxing problems for over 2 years. We have requested a return to copper telephone lines but this does not seem to have completely fixed our problems. I am ready to call Verizon back to verify they changed the 2 lines back to copper. (Or how can I check this myself?) Now our question is this: we have 2 lines and 2 machines. Each gives us problems. The HP6110 will freeze on page one and need to be restarted. The Lexmark 6570 will freeze for a few minutes “Dialing” then wait 60 seconds and redial. Are we just using poor quality machines or is it the lines? HELP!!!! Takes an hour to fax five 2 page faxes. We seem to receive on the HP so far without a problem. Why years ago we NEVER had a problem with Verizon copper lines. (Comcast was terrible with faxing – so that is why we changed to FIOS). Thank you. |
|
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
 ·Verizon FIOS
| First thing to eliminate is inside wiring. Connect a fax machine directly to the phone jack in the ONT. If you get a solid connection, it's not FiOS, it's inside.
Another thing to consider: what else is connected to that line? IOW, is it a dedicated fax line, or is it occasional fax used on a line primarily for voice.
If you have one of those switch boxes that detects incoming fax that switches between telephone and fax, that may be part of the problem.
The best way to troubleshoot is to start minimal (fax direct to ONT) then go backwards until you reach the threshhold to trouble.
Faxing without trouble for two years here, using Brother Intellifax machine on a line dedicated for fax. |
|
More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
 ·Bay Area Internet ..
| reply to NJ120
said by NJ120  :I am ready to call Verizon back to verify they changed the 2 lines back to copper. (Or how can I check this myself?) Extending on what birdfeedr suggested is to try connecting the fax machine directly to the test jack in the copper NID. If you've been switched back from fiber POTS to copper, the test jacks in the NID should be active. A tech visit would have been involved to disconnect the inside wiring from the ONT and reconnect it to the NID. |
|
syrgeek
join:2009-06-04
Syracuse, NY
| reply to NJ120
There are some devices, fax machines, cordless phones, alarm systems, that are problematic with Fios. The voltage on your wire inside the house is lower than on a copper line to the house. What usually happens is device won't detect dial tone. If you're getting dt and can dial out it's unlikely a Fios problem. |
|
mystryfiostk
join:2008-07-17
00000
| reply to NJ120
Getting your voice lines switched back to copper in most cases takes the Verizon equivalent of an Act of Congress. In my area, it literally has to go all the way to the director level to approve a migration back to copper.
Point is, you're probably still on fiber.
You might want to check the polarity of your lines. The jack (or all wiring in your house) might have reversed polarity - especially if a cable tv hack has been monkeying with things. This can be problematic for some faxes.
With fiber, it's especially easy to switch. Go into the ONT and reverse the wires that are coming out of the voice connection. You can do this if you're still on copper, but depending on the nid you have and the condition and amount of home runs, could get dicey and if you don't know what you are doing, you could jack up your inside wire. |
|
gadgetboyj
join:2009-08-25
Staten Island, NY | reply to NJ120
I've never seen a problem on FiOS with faxing either. How much power does copper and FiOS give out to the phone jacks? Anybody know what TWC's Digital Phone gives also? |
|
Smith6612
Premium
join:2008-02-01
united state
1 edit | Typical phone lines should run at 48v DC if I'm not mistaken. As to what an ONT or a cable phone modem may kick out I'm not sure. A multimeter is the best way to tell. |
|
gadgetboyj
join:2009-08-25
Staten Island, NY | 48v is pretty good but could easily be a problem if shorted. I know some payphones that can be bought online run on 40v. I wonder if there's a way to add more power. I'll look all this stuff up and tell you guys. |
|
Gary A
join:2008-03-02
Odessa, FL
·Embarq
·Verizon FIOS
| reply to Smith6612
said by Smith6612 :Typical phone lines should run at 48v DC if I'm not mistaken. As to what an ONT or a cable phone modem may kick out I'm not sure. A multimeter is the best way to tell. I have a 612 ONT and just put a voltmeter on my phone jack. It read 48V DC, right on the nose.
I also have an HP 6110 AIO and while I don't fax near as much as I used to, I cannot remember ever having a problem sending or receiving a fax since moving from a VZ copper land line over to FiOS in 2007. |
|
AndrewNewton
join:2003-09-12
Chestnut Hill, MA
| I too just put a voltmeter on...got 48V DC.
We've had Fios for just on two years, and have two fax machines in the house for his and hers sideline businesses. Not a single problem ever (which was a lot better than when we had the copper as we had constantly recurring but intermittent errors then) even with long faxes sent to the UK and EU. |
|
gadgetboyj
join:2009-08-25
Staten Island, NY | reply to NJ120
If I had a voltmeter, I'd test out my TWC Digital Phone but I don't have one. |
|
JUG831
join:2009-01-09
Plainfield, NJ
·Verizon FIOS
| reply to NJ120
I would be suspicious of the inside wiring. Sounds like the history of the service was VZ POTS > Comcast > VZ FiOS. As Mystryfiostk eluded to, the coax cowboys can really hack up the inside wiring. When I went from POTS to TWC for phone, the tech made a mess of the wires. I spent a lot of time fixing it. Then I moved, had Comcast and the same thing.
As others suggested: Plug the fax directly into the phone jack on the ONT. Go buy a long cable if you need to. This will eliminate all the inside wiring. If you plug into the ONT and can fax without problems, your problem is not FiOS but the phone wiring in the house. |
|
jydogg
join:2009-06-18
Taunton, MA
·Verizon FIOS
 ·Gizmo5
| reply to NJ120
I agree with the above post 100%. Haven't had any issues faxing since I switched to FiOS in May. I'm using a Sharp UX-300 (piece of junk) fax machine, and it's been as good as the old copper. Definitely time to try faxing directly from the jack on the ONT, if it's borked there, I'd suspect your machines have gone south. |
|
jfoj
join:2005-05-06
Mclean, VA
| reply to NJ120
Should not be an issue of line Voltage or Loop Current as the ONT's usually have the proper values presented to the inside house wiring.
This is in fact true if there is no inside wiring issue, cross talk or AM/FM radio ingress or interference.
It is possible that FAX module in your machine in going bad??
If you have a computer with a internal FAX/Modem, you may want to test this to see how it works. It may be easier to take your FAX machine to a different location in the house to test or to take it to a neighbors to see if it really works outside the house .
I have seen some problems with newer "electronic" phones that do not have a passive speech network that have issues with FIOS POTS. The issue is not really a FIOS/POTS problems, but the fact there is no line dampening or capacitance due to thousands of feet of twisted pair wiring between your home and the local telephone central office. It is more a design issue with some of the newer "electronic" phone speech network.
If for some reason your Fax machine is having problems with the signal being presented by the ONT and you do not have any problems with inside wiring, then it is probably time to upgrade your Fax machine.
YMMV, hopefully this info will at least give you some ideas and things to try for testing.
jfoj |
|
guppy_fish
Premium
join:2003-12-09
Lakeland, FL | reply to NJ120
The Original poster hasn't been back since making the post over a week ago ... I doubt anything we write will make a difference in this case |
|
kustomjs
join:2006-12-12
Coldwater, OH
| reply to NJ120
or what you can do is disconnect the old wiring (pots) inside of the NID and wire CAT 5 from NID to your fiber box if they have a port for a phone.
inside of that NID there should be 2 wires (red,black) that is going to the verizon copper line.
then take cat5 and wire it inside of NID box with them 4 screws and make sure you match the colors up. |
|
JohnA
Premium
join:2003-09-16
Pittsburgh, PA |
Don't guess.
That's done when the fiber's installed. |
|
