Broadband Tech > Security > Security > Firewall Issue ??

Firewall Issue ??

Re: Firewall Issue

Thanks Michael!

First, I do not have access to that computer at this time but will in the AM, so I do not know the exact version.

I will try to give you as much information as I know at this time:

**Yes the system is current with all of Windows Updates.
**There is only one firewall on and that is Norton.
**Live Update was run and is current.
**Both Firefox and IE7 were used with no success.
**The browser files were cleaned out and the Security and Advanced settings were reset. In addition I ran CCleaner.
**The PNC Bank website is readily accessible in Safe Mode.
**A full virus scan was run along with Malwarebytes
**The Bank Support Team was contacted twice and they pointed us to the firewall.
**The URL is:

»www.pnc.com/webapp/unsec/Homepag···Personal

That Web page is OK but when the User ID is entered it directs you to another page to enter the password and that is where we get "Page Cannot Be Displayed"

I suspected the Norton firewall because on the first computer, which was running only the Windows Firewall and no Norton product, we were able to log on to the site once we turned off the Windows Firewall.

I will review that support article you referred me to and will repost in the morning.

Thanks again,

Joe P

I don't have a PNC account, but I went to the website and entered a made-up user name. I did this on a computer running NIS 2010, using the Norton FW. It brought me to

» www -fsc.onlinebanking.pnc.com/alservlet/OnlineBankingServlet

(I just entered some spaces here to get the full address to show). The address bar, on FF, also turned green, which means Extended Validation SSL. Were you getting the green address bar when you got the page denying access?

DownThe Shore,

I don't recall if the green address bar was present in FF but I will check it again. It think it "turns green" in IE, but not sure.

I don't have the exact version of NIS yet but I do know that it is not 2010 as it has 33 days remaining on the subscription.

Thanks,

Joe P

reply to joepwpb

**Update**

**Bump**

reply to joepwpb

Re: Firewall Issue

reply to joepwpb

Re: **Bump**

reply to joepwpb

Re: Firewall Issue ??

Thanks to the last two posters...

First, I do have the PNC.com web sites in the trusted zone of IE.

I have not checked NIS for port blocking but will do so. Are you familiar with NIS 2009?

I still cannot account for both browsers not being able to get to that page.

Thanks again,

Joe P

I just installed NIS 2010 on my laptop about 2 months ago, was using something else before that. I've been running NAV for two years on my desktop, with Outpost FW Pro. I just was googling for answers for you and one of the solutions that turned up for someone was unblocking port 443, which is used for SSL connections. The bank that I access online has a two stage login and I don't have any problems with the second E.V. SSL page opening.

Have you tried accessing the site using Opera or Iron?

Is there a Hosts file in play?
--
Patriotism is not waving a flag, it is living the ideals

I want to retire to the Isle of Sodor and ride the trains.

reply to joepwpb
You can add a rule for that specific site. On NIS 2010 it's reached by:

Main NIS GUI > Network - Settings > Smart Firewall > Advanced Settings (configure +) > General Rules (configure+) > Add

reply to joepwpb
Here are the screen shots. It seems pretty easy to do.

I was just entering general information to get through the screens, so don't follow any data that I entered. I haven't set up any individual rules on NIS for myself so I'm not an expert on all the boxes that should be ticked. Perhaps someone else here could tell you exactly how the permissions should be entered.

Amazingly, I think that dialog has been the same since time immemorial!

Don't know if they ever got rid of it, but in the early days, NIS/NPF came with a default BLOCK rule on https: connections. (At least in those days, NIS/NPF apparently couldn't filter https: transactions.)
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Regards,
Joseph V. Morris

reply to DownTheShore
Thanks for the screen shots...

I was not able to get to that computer yesterday but will do so tomorrow and check the ports. The more I thought of this possible port issue I realized that it must not be blocked because I can go to other sites using https. I'll still ensure that it is allowed in NIS and I will run a utility which will give the status of the ports.

Thanks

Joe P

P.S. Are you using PNC bank?

Can't speak for DtS, but I have a PNC account, not that this does you much good, however, because I don't do online banking.

Rather surprised to find that they (apparently) now reach all the way down to Florida!
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Regards,
Joseph V. Morris

reply to joepwpb
No, PNC isn't my bank, though I have used their ATMs.

I wish I could help you more, but we've about reached the end of my limited knowledge set.

I can only think of these possible reasons for the problem: NIS is somehow blocking that port, something on the web page is being picked up by an anti-spyware program or a hosts list as being dangerous and the connection is broken, or maybe the site's security certificate is being rejected for some reason. If IE8 is running then maybe the compatability setting has to be engaged; if FF is running and NoScript is used, maybe the NoScript settings have to be checked.