| Closed Caption problem It used to be that when I hit Mute the Closed Captions appeared and when I took the mute off the CC disappeared. Now it's the opposite: I can either have sound and CC or neither.
It seems to happen only for regular programming -- not for commercials.
I've tried unplugging the box and waiting a few mins before turning it back on -- sort of a crude reboot -- but that didn't hep.
Any suggestions will be appreciated. |
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| This should go to the tv forum.
Im guessing you are referring to the STB mute and not the TV mute?
Does the STB have a mute of its own? |
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 PoloDudePremium,VIP
join:2006-03-29
Northport, NY
kudos:2 | reply to Not Muted
Menu >> settings>>Accessibility >> Closed captions. should be On |
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| One Dollar,
I though a path that included "Forums » US Telco Support » Verizon » Verizon FIOS TV" in it would be a FIOS TV forum.
Yes, I am talking about the Set Top Box, to translate the Lingo.
Yes, the STB has a mute of it's own. I have tied various combinations of sequences for pressing mute/closed caption plus some other buttons but so far no luck.
PoloDude, thanks - I understand how it ought to work, but it "working" in a way it shouldn't be. |
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| reply to Not Muted
The only way the mute button should control the STB volume(grey bar, upper right corner MUTE in white letters) is if the remote was set up to control the STB`s volume.
If pushing volume, controls the volume on your TV, then most likely you have a TV like Vizio whoose AV input controls the Mute on the tv.
In any event, the * button should control the STB`s Closed Caption function. This presumes that you have the Phillips remote with the round Fios TV button in the center. |
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| If the A/V button controls the mute on your TV, then you have your remote programmed wrong for the Vizio. There is more than 1 code that will turn it on and off but the right code will mute with the mute button and not the A/V button. If you do STB OK, 922, Play, then hit FF 16-17 times (TV should either turn on or turn off again depending what it did on code 3) then you'll have the right code for that Vizio TV. A lot of techs seem to just go with the first code that turns the TV on/off and don't bother checking things like mute or volume. |
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