atlantamikey
join:2000-12-06
Alpharetta, GA
| Broken in 8 states. No resolution in sight?
My DSL has been out for 2 days now.
For the past 2 days, the
PSN service line (888) 596-9230 x 2106
message has been saying
"We are currently modifying our network to improve network performance.
This will affect all DSL customers in the following areas:
Wash DC, Virginia, Maryland, North
Carolina, Houston TX, Denver CO, St Louis MO, Atlanta GA.
For DSL customers, we do not have a time for resolution.
We apologize for this inconvenience."
Dang!
Why didn't they send an email telling me they would
be down for a few days!
Was this really a scheduled outage? How can they
not know how long we will be down? |
|
atlantamikey
join:2000-12-06
Alpharetta, GA | FYI NorthPoint does not appear to be the problem
(The datapoint is other NorthPoint users on a different
ISP in Denver have OK connections right now.) |
|
chewyy
@phl-pa.ds
| reply to atlantamikey
Just noticed that I lost service, I'm not sure if
it is LEVEL 3 fault or psn:
Traceroute shows:
1 ***work gateway****
2 Loopback0.GW1.PHL1.ALTER.NET (137.39.2.117) 3.947 ms 3.933 ms 7.564 ms
3 161.ATM2-0.XR1.DCA1.ALTER.NET (146.188.162.114) 6.642 ms 6.653 ms 16.344
ms
4 195.at-0-1-0.TR1.DCA8.ALTER.NET (152.63.32.162) 27.691 ms 7.006 ms 6.720
ms
5 146.188.141.146 (146.188.141.146) 53.482 ms 48.632 ms 49.747 ms
6 189.at-2-0-0.XR1.DFW9.ALTER.NET (152.63.98.33) 49.014 ms 49.018 ms 49.843
ms
7 185.ATM7-0.BR1.DFW9.ALTER.NET (152.63.98.125) 48.891 ms 49.463 ms 48.794
ms
8 atm4-0.core2.Dallas1.Level3.net (209.245.240.137) 51.205 ms 51.442 ms 51.
607 ms
9 so-6-0-0.mp1.Dallas1.level3.net (209.247.10.101) 51.602 ms 51.511 ms 52.4
44 ms
10 loopback1.hsipaccess2.Philadelphia1.Level3.net (209.244.2.59) 46.931 ms !H 47.071 ms !H 47.322 ms !H
Anyone else in Philly area with problems? |
|
atlantamikey
join:2000-12-06
Alpharetta, GA | Good data, chewyy.
Your diagnostics are a little different than mine. 
I get zero packets received from the connections. |
|
Bomani
@philadelphia2.p
|  reply to chewyy
Yeah I'm from Philly and my DSL went down sometime around 11:30am PSN is the best dollar (39.99) when its running 784kbs but this now makes an outage for me in Sep, Nov, and Dec consecutively!! Billing tried to tell me they don't prorate unless its down in access of 15 days...after I got through the 1/3 my bill for Sep and Nov. Luckily, I received my $250 rebate on the same call credited to my Visa. Tech support averages an hour wait regardless of when you call. Billing 45-90min is routine! I'm courting VERIO from north points ISP selections 49.99 per month up to 784kbs I'm not sure if its SDSL yet I'm waiting for the call!
Nommo_ba@yahoo.com |
|
atlantamikey
join:2000-12-06
Alpharetta, GA
| PSN still down. Day 4.
Support number (888) 596-9230 still has message
that PSN is down in 8 Metro areas.
(See original post in this thread for a quote of
the message.)
PSN still does not state any estimated time for
resolution.
Unreal. I'm thinking of getting a satellite dish. |
|
Anon | reply to chewyy
Yes we are down also in Yardville, NJ.
As was mentioned, it would have been nice to know that they were planning to do such work.
I have had it with them, sitting on hold for 3+ hours without ever being answered is a joke that I am not laughing about. |
|
chewyy
@splitrock.net
| reply to chewyy
Bottom portion is proof that level3 took out a route to
psn and the destination address is not reachable, stopping
at 209.244.2.59 (level3 router). Probably
not pay the bills again...
C:\WINDOWS\Desktop>ping 63.214.xxx.xxx
Pinging 63.214.xxx.xxx with 32 bytes of data:
Reply from 209.244.2.59: Destination host unreachable.
Reply from 209.244.2.59: Destination host unreachable.
Reply from 209.244.2.59: Destination host unreachable.
Reply from 209.244.2.59: Destination host unreachable.
Ping statistics for 63.214.xxx.xxx:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms |
|
