Anon |  So far so Good
It took 6 weeks for me to recieve my DSL service.
I came close to getting Telocity, but after reading the reviews and them adding DSL to the wrong line I decided again them. The Capunet Sales guy was very friendly. He continuously called my phone to update me on all problems and to give me status reports. Overall I was very satified with the sales (pre-dsl) customer support. I was treated like a high paying business customer and this was really appreciated. I got the 1500 ($79 per month) service. The install was so-so. Bell Atlantic and Covad oviously don't communicate with each other. I could have had DSL installed within 3 weeks, but because I have 5 lines to my house Bell had to add extra lines to the pole. I was told the line add would take two weeks, instead it took 1 day. Covad was not informed that it was done and my installation that was planned for three days later was cancelled. But this was no fault of Capunet. Overall the install could have gone better with better communication. The tech that installed the modem was very friendly and we had everything installed with 30 minutes. After getting up my DSL service I was only getting 110 service instead of ~1300 (this sucked). My sales guy called the next morning and made sure everything was cool, of course it wasn't. I then called customer support which really didn't have a clue and told me to downgrade my service. (Even though Bell & the Tech said my line was great and I'm 9000ft for the CO) I went on the advice of the sales rep and tried the DSL reports tweaks...THEY REALLY WORK!! my connect speed is ~1100 now and I'm a really happy customer. I hope this euphoria will last. I'm wonder how many customers they might have lost because of the simple fix of upgrading the MTU value in your reg from 576 to 1500. I can't complain yet and I'll know whether this company really rocks like all the post say in around 2 weeks..so I'll be back. All-in-all you definetly can't go wrong with capunet and sales team is grade A. |
