Technical > PC Hardware Discussion/Reviews > P182/183/193 owners -- drive trays

P182/183/193 owners -- drive trays

Did you rummage through Antec spare parts here:

»www.antec.com/Search.bok?categor···re+Parts

Other then that perhaps they don’t sell the individual trays and only sell the cage assembly with the trays (yeah I know that doesn’t really sound right does it),….?

Funny, that's the exact same thing Antec Support told me. "Did you look at our store? Everything is for sale there". And my response to them (which they never responded to): "Did you actually look at your own store to see if the part in question is sold? If so, what part is it?"

Antec's Store doesn't provide enough detail to figure out if the drive trays listed there work with the P182. Seriously -- dig through the site. The photos are too small, and the descriptions are too terse/vague.

It would help if I had something in my hand to compare to ("Oh, yeah, that's the same product!"), but I don't.
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.

Just checked my P182 and there's no part number on the trays. No part number on the 3.5" cage either. The trays are exactly the same as those found on my Sonata 3 but the they look different than the ones found on the spare parts list (Sonata 2). No part number on the trays found on the Sonata 3.

Welllllllll.... crap. Crappity crap crap. I wonder what rigmarole I'll have to go through to get these trays. Hey man, just visit the Antec Store! *strangles support*
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.

Sorry you are having this problem with Antec. It's a shame. Hope you find one somehow or your old one shows up!

reply to koitsu
I've filed another support case with them, also referencing the fact that the trays are identical to that of the Sonata 3 trays -- something I didn't know, thanks Chrno !... which sadly aren't sold on their site either. We'll see.
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.

reply to koitsu
Sounds like Antec doesn’t know up from down in this respect.

reply to koitsu
I am sorry, I made a mistake. The P18x and the Sonata 1-3 tray looks similar but NOT exactly the same. See picture ( I didn't have the camera last night so I didn't dig the trays out for a direct compare =/ ):



Edit: Left P182 tray, right Sonata 3 tray.

Thanks for the follow-up. I'll update my case/support issue with Antec and see what follows. I might point them to this thread anyway, showing the difference and saying "so, WHERE THE HECK DO I GET WHAT'S ON THE LEFT?"
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.

reply to koitsu
Thought I'd follow up and finish off this thread:

My Support ticket this time resulted in more or less the same response as last time from the CSRs.

Well, it just so happened one afternoon I noticed Antec had presence on Facebook. I joined their group/fan thingus and posted on their wall, asking for someone there to check out my ticket. Sure enough someone did but wasn't able to provide me with much help.

Fast forward to today. Out of no where I received a phone call from a senior CSM at Antec stating that my ticket had been escalated to him, and as a result of the frustrations/complexities they'd be sending me 2 trays free of charge. I was ecstatic and thanked him repetitively before asking: "so why aren't these for purchase on your store?"

As it turns out, Antec's in the process of revamping their entire online store, which includes adding lots more inventory. Because of that, they're not making any changes to their site inventory unless it's a major part of some kind (e.g. a brand new case they just released, etc.) and even that is somewhat complex right now (red tape of some kind). Now to get them my address...
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.

Man that is great. Perseverance paid off. You have to wonder if sometimes some people just don't want to do their job, or are too busy to bother. It's great that a super handled it.

reply to koitsu
Awesome!

Although your resolution isn’t necessarily typical and a lot of people with the same or similar problem would probably still be banging their heads against Antec tech support,…..