US Cable Support > Bright House Networks > [Internet] Bright House Orlando problems.

[Internet] Bright House Orlando problems.

Even if someone in here were having the same problem as you it would not be related unless they happened to be your next door neighbor. If the problem continues I would schedule a service call.
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GIT R DONE

reply to Cralb
Before this gets to the point of making you angry please call Bright House and have them take a look at it. Also if you have a router it is possible the router is buggy. Try removing the router for a day or two and see if the issue goes away. In the meantime your first priority is to call the provider and have them take a look.

reply to Cralb
I have the same problem, but mine has gone on for months. Not sure if it's worth going through the assured hassle of making that call to Brighthouse. I'm in Altamonte, using a Scientific Atlanta 2100 Router.

reply to Cralb
I'm not sure if this is related to your issues, but it sure feels like it. I got the service a week ago and it was disconnecting me from games as well as just the internet. But, it can be throughout the day.

reply to Cralb
I've had the same issue for about two years now.

I work from home a majority of the time and need to be on a VPN session the entire time. There are very brief outages that seem to occur about every 3-4 hours, but sometimes multiple times an hour (especially between 6-9PM). These cause me to lose vpn, or any open RDP sessions (even with public terminal servers). Other computers on the network are also affected.

The outage is very short, probably under 10 seconds, so a normal user wouldn't notice as web surfing would remain mostly fine, and most videos buffer beyond that point.

I've had the following done:
4 New modems, Switched to bright house business class (which required a new modem as well, for static IP), switched back to regular Turbo, changed cabling, relocated modem/router. I've also had roughly 20-30 tech visits.

Escalated to regional ops, and they had a few truck rolls and eventually fixed a 'major issue on my node'). This fixed a lot of my speed issues, but not the disconnections.

I've tried multiple routers, and even confirmed it happens when directly connected. It's impossible to replicate, which makes troubleshooting or dealing with support pretty impossible.

My current router is a WRT54GL with Tomato, and I watch logs for when this happens, and my router keeps connectivity with the modem the entire time, but all packets get lost.

These are the errors I see on my modem very frequently that don't look major (time/date's are off on all of them):

1970-01-01 00:00:15 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2010-05-20 16:39:18 3-Critical R002.0 No Ranging Response received - T3 time-out (US 1)
2010-05-20 15:04:30 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.

If any BHN/RR people read this and could help, send me a PM

reply to Cralb
I'm not in Orlando proper but I'm outside orlando in the same market. Not having any issues here. I stay RDPed into my home box from work 8-9 hours a day with no disconnects and someone who works from home here is VPN into their work 8 hours a day with no disconnects.

reply to Cralb
Nevermind....I was gonna ask about routers but I missed your other post about that....Let me ponder some more.

reply to Cralb

quote:

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I'm getting disconnected every 2 hours or so just for a enough time to ruin a download or disconnect me from a game and ventrillo. I'm just wondering if anyone else is having this issue. It started a week ago.

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reply to Cralb

reply to Cralb
Just to follow-up, as I had a DC at 1:22 PM EST today, the logs do line up 1:1 with the disconnections:

2010-05-23 17:22:46 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
2010-05-23 17:22:40 3-Critical R002.0 No Ranging Response received - T3 time-out (US 2)

I'm also on the phone with bright house internet support now, but I'm getting the old runaround where they say more of my neighbors have to call in for them to seriously look at the issue. The tech did understand the problem and agreed that it is likely a waste of time to keep sending techs to my house.

However, they cannot do anything without sending another tech out to my house to not see a problem.

Also, the supervisor argued with me that the logs on the Modem were actually my Linksys logs, and that 192.168.100.1 is my router IP, not the cable modem. My internal IP scope is 10.195.1.x. I told him I don't want to waste time arguing over what I'm looking at and can email him a screenshot but he just ignored that request.

reply to BHNtechXpert
I agree regarding the logs as they don't really have much to work with. The logic behind them on the call was to hope maybe they have something on their end they can check out at the time frames my outages have.

I have a tech visit scheduled for 2-4 tomorrow, so once they come (and likely say there's nothing wrong and maybe reboot and offer to replace my modem), I'll call them back and ask for another Supervisor and bring up WUG.

To those also having an issue, try to note your times as well as close as possible.

Thanks guys