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callahan83

join:2010-05-10
Stuart, FL

I need some information about suspending AT&T DSL service..

I have AT&T DSL lite and am going to be away for 4 months. Some people tell me to just cancel for that time, and others say you have to pay $14.95 per month to keep the service or lose your email address. I will be getting the account back when I return, but I heard that AT&T will only let you keep your email addy for 30 days, and then you lose everything.

Anyone know what the truth is, and can you get a customer service rep to actually tell you?


DeltaElite
We Dont Dial 911

join:2002-03-29
Tucker, GA
kudos:1
Internet service wont let you suspend the service, you can only disconnect it or continue to pay the bill....

I'd call and see what the connection charges are to re-connect it....Do the math and see what's the cheapest.
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Protect your right to keep and arm bears!


chong67

join:2001-11-18
Jonesboro, GA
reply to callahan83
Not true. Is your email now done by yahoo?

You get to keep it 4ever.

callahan83

join:2010-05-10
Stuart, FL
Yes, I migrated to Yahoo email and go there for my mail. I heard that you can keep it forever, but I actually got 3 different replies from ATT. One said,"suspend and pay $14.95 a month to keep your email", one said "no suspend, cancel only and you lose your email after 30 days." I talked to another who said that and when I challenged her on that, she came back and said,"We don't know."


chong67

join:2001-11-18
Jonesboro, GA
You get to keep it even after you disconnect. Check other thread here.


joako
Premium
join:2000-09-07
/dev/null
kudos:6
reply to callahan83
Take this oppertunity to switch to an email address not tied to your ISP.
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PRescott7-2097