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newguy1

join:2010-01-05
Riverton, NJ

trying to use line quality test tool

I am trying to use this tool but it says i am not pingable. I cant seem to figure out why not. i have a hp laptop using windows 7. wireless connected to comcast internet using a wnr2000 router. any other information and i will provide it. thank you!


fourboxers
Co-Lead Mod
join:2003-05-04
Toronto, ON

1 recommendation

Have you allowed pings in the router? Are you using any firewall, either the windows one or any other?

newguy1

join:2010-01-05
Riverton, NJ
I do not know about pings in the router, i also don't know how to do that. But I am using Windows firewall. I am 90% sure I am not using any other firewalls. The weird thing is when i had very slow Verizon i could do this test no problem. Now I have comcast with the exact same setup and it wont let me.


fourboxers
Co-Lead Mod
join:2003-05-04
Toronto, ON

2 recommendations

Somewhere on the WAN setup page should be a "respond to ping on internet port" option, you need to have that enabled.

If that's already enabled we'll try something else.

newguy1

join:2010-01-05
Riverton, NJ
Yes I enabled that and it now works. Thank you!


fourboxers
Co-Lead Mod
join:2003-05-04
Toronto, ON
Excellent, you're welcome.