said by Hookem99:Yeah, VT issued a new number (at his request) and every thing has been working perfectly.
I was however a bit disappointed in VT's tech support. If what he told me was correct, they kept stringing him along by telling him to just wait another few days. And while that MAY have fixed the issue, it seems that he should not have had to ask for a new number to begin with, they should have realized that could be the issue and got him a new one right away.
He is happy and all is good now, but I was just a bit surprised in their lack of responsiveness to his issue. I personally have always have great luck whenever I needed support.
As I neutral observer ... not a VT customer ... the CSR's comment "just wait another few days" was a correct response ... although the CSR could have explained why it was necessary to wait for the
routing tables to update, thereby appeasing your friend. (The CSR may not be familiar with the concept of
routing tables.)
A newly released DID is much like getting a new internet domain name ... where one must wait for the new domain name to circulate across the World Wide Web before everyone can access the site.
Anyway, I am pleased that all worked out for the best ... but don't be too harsh in your opinion of VT's support ... which from what I've seen in the BBR Forums has steadily matured.