said by botld92z9: said by BHNtechXpert:
I don't know who told you there might be a service charge but that is flat wrong. BHN does not charge for repair related service calls of any type. Installation such as a new outlet where none exists is something totally different. Are you by some chance confusing the two?
They will in fact charge for repair related calls. That was the reason for offering TimeGuard. I wasn't sure if they'd gotten rid of TimeGuard and gone to something else but it still shows up on the CFL website, so I'm assuming it's still in effect.
They very rarely do charge for anything related to service repairs, even when it is the customer's fault.
They do charge for PC techs though. If you have a PC tech out and the issue is not BH related, you're very likely getting charged for that call.
No boltz they don't. As for the PC Tech thing thats different. PC techs are contractors and beyond the scope of BHN related issues they have the ability to offer the customer extended services such as virus removal, customer owned equipment installation and PC repair BUT thats between the contractor and the customer NOT BHN. The customer makes the check payable to the contractor only.
If a customer has an issue with any of the services provided by BHN there will be no charge for the service call. Even if the customer has a lawn service cut their cable in error BHN repairs it at no charge. This has been the policy for years so I'm not sure where your information comes from.
PC techs will be dispatched at no charge for modem swaps, slow browsing calls unrelated to signal issues, email issues and anything pretty much revolving around BHN related services. As I stated earlier there are a couple of exceptions BUT those services are provided by the contractor and not BHN. As a courtesy they send the tech out but then its between the customer and the contractor.