US Telco Support > Frontier Communications > Frontier Fios speed dropped down (migrated from verizon)

Frontier Fios speed dropped down (migrated from verizon)

Frontier is not changing FiOS speeds.

Hardware does go bad. You might have to do some troubleshooting on your own, starting with rebooting computer, router, and ONT. If have another computer to test with, then that would be helpful in narrowing down your problem.

Who knows, there might even be a hardware failure at the CO.

If you want more assistance from folks here, we could use some more information about your set up: which router, what OS, how you're connected, what speed tests you're using, etc.

reply to DanSpd
Computer is being used as a router machine.
NIC cost me $250, I got another same one and still exactly same speed. Got that nic into another computer and exactly same speed again.

Trouble shooting? Restarting? You must be kidding me.

If I have computer used up as a router then you think I didn't go threw troubleshooting?

reply to DanSpd
I love to hack stuck together too..
So you built a router... Great!
I am using the FIOS router on comcast used to have a Lynsys with DDWRT.
My speeds are just fine.
Also not seeing massive my FIOS got slow posts (some for DSL) so maybe its something in your system
Things people never T-shoot
Wiring
Dirty Power
Open Grounds
Noise from other electronics etc.

From your POV it was all fine until Frontier
From Frontiers POV everyone is fine but you.

Got a $10 router you can try out for a test?

reply to DanSpd
My bet?

For quite a while, EVERY customer was provisioned for 25/25.

15/5 New install - surprise! You got 25/25.
25/25 New install - you got your 25/25.

I'm willing to bet that the OP has all along been paying for the 15/5 plan and Frontier finally knocked him down to what he was paying for.

Are you saying that those of us who signed up for 25/15 but have been getting 25/25 all along are going to be knocked down to 25/15? If so, that will suck.

reply to DanSpd
Many people that were provisioned at 25/15 didn't even know they were getting 25/25 and if frontier changed it to what you are actually paying for then there should be no complaints... that being said there was a symmetrical 25/25 package and if that is what you have you might want to plug in the fios router you were given and start troubleshooting. If they come to your house to troubleshoot the problem and they find your pc being used as a router they will put one of their routers in to troubleshoot and plug in with their laptop. If it tests okay in the standard configuration ie their router and an optimized pc they will likely bill you for the truck roll and the techs time there. If it indeed tests more than 20 percent lower that your provisioned speed consistently they will likely isolate at the ONT on the side of your house to eliminate your inside wire. If it still tests low they are 100 percent responsible to fix it at no charge since the problem is with their network.

The reason I am telling you this is because you need to isolate it yourself before you get a tech out there because if he finds it working okay in their installed configuration you will be out your money and time!

reply to DanSpd
I was paying for 25/25 and I had 25/25 until approximately verizon fios got sold to frontier.

What is so hard to understand? Now they simply say you have 25/25 but I am no idiot to notice difference

reply to wasvznowftr

reply to DanSpd

Good evening. For what it's worth we're on the 20/5 package and get 25/25. Just nice to have the extra speed. Won't be any big deal to us if we end up with what we are supposed to have. Frank