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Forums » Adelphia Under Fire in Maryland » Customer Service As Defined By George Carlin
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Stafford VA - Similiar issue brewing. »
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dru

join:2000-09-14
Corona, CA

Customer Service As Defined By George Carlin

"Complaints include inaccessible e-mail, failure to log onto more than a third of the time, lousy customer service, and nothing but general answers to specific problems."

And this is headline news? Got more for you - their track record isn't unique to Maryland, not by a longshot. Everyone blessed to live within their franchise know that Adelphia's idea of "servicing the customer" comes straight from a George Carlin monologue.
permalink · 2002-02-11 15:39:51 · Reply to this
Joe S8

join:2002-01-28
Moosic, PA

True, but SOMETIMES you get a good one...

This seems to be few and far between, but I actually got to talk to a tier 2 tech that knew something. I was fixing a friend's computer at my house and could not get the machine to get a DHCP address. I called to find out why my machine does not have a problem and his does (BTW the NIC card was functional), and the tech said that the cable modem marrys itself to the NIC card....
I never thought of that....

so SOMETIMES you get a good tech....
permalink · 2002-02-15 13:13:46 · Reply to this
Forums » Adelphia Under Fire in MarylandStafford VA - Similiar issue brewing. »
« I can't take it  

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