SAM Hunter$
join:2001-05-11
USA
|  A family owned and operated business!
A family owned and operated business, Adelphia is the brainchild of the Don Vito Rigas family. The first clue of what you are dealing with comes when the Adelphia installer arrives at your home wearing a mask. After you point out to the installer the difference between your computer and the water heater they attempt to connect your computer to their "service". Adelphia starts at the bottom and works it way down from there. When you have problems, and 90 percent of you will, just wait until you call customer service, better known as the spin room. If Adelphia had owned the Titanic when it struck the iceberg they would have made an announcement that the ship was going to be delayed because it had stopped to take on ice. Most every one you talk to has a voice and mannerism eerily like Homer Simpson’s.
The bottom line is unless you happen to live in Santa Monica, Buffalo, or a few other isolated pockets in places such as Ohio and Florida you are going to have nothing but problems with Adelphia. They are absolutely, positively, without a doubt the worse cable broadband company in America.
The most annoying thing about them is that the ownership really doesn’t care about anything other than getting your money. Their philosophy is pretty straightforward. Sign up as many people as possible and get as much money as possible. Sign them up even if you know that you can’t possibly deliver anything close to what you are advertising. After they get their customers they will then deal with providing an infrastructure capable of providing what they advertised. Adelphia has to do it that way because they don’t currently have an adequate network or infrastructure.
They are plain and simple a dishonest company at the upper levels. They are consistently rated dead last by virtually every reputable rating service in the nation. And, they are getting worse. When the customer calls in the closest thing to satisfaction they can get is by verbally taking out their frustrations on some poor customer service representative who has no control over the problem the customer is experiencing and is untrained, underpaid, and used by ownership as a shield between them and the customers.
I am confident if you went into the office of the highest ranking member of the company, on the wall behind their desk would be the motto: "Greed is Good!" and above that a picture of the Gordon Gekko character from the movie "Wall Street".
[text was edited by author 2002-02-11 20:42:48] |
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cmcgilton
join:2001-03-14
Stow, OH
| Ditto. Rigas's philosophy which he has conveyed: Put out the product so that it's one step ahead of the competition, even if it doesn't work right and we'll fix the problems later. Yea we'll see about that.
Fact: Adelphia just got rid of it's ABIZ business which sucked 2 Billion + from it over the past 4 years, money which could have gone to sorely needed cable and network improvements. Instead it went to new markets where ABIZ didn't have any on-net fiber and obviously couldn't even be supported, all for the sake of "national brand name" familiarity.
Now look at where ABIZ is at, nearly bankrupt. It's stock is what, 11 or 12 cents? What a joke! Trying to take in every last penny before going down for the count.
Good luck Adelphia. |
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sadowski
I Am My Own Doppelganger
Premium,MVM
join:2000-04-14
Buffalo, NY
clubs:
| reply to SAM Hunter$
I live in Suburban Buffalo and unless they got a lot better this past year then I challenge your statement.  I said it before, I actually went back to dial-up for a period rather than go back to Adelphia. |
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