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SAM Hunter$
join:2001-05-11
USA
|  A family owned and operated business!
The bottom line is unless you happen to live in Santa Monica, Buffalo, or a few other isolated pockets in places such as Ohio and Florida you are going to have nothing but problems with Adelphia. They are absolutely, positively, without a doubt the worse cable broadband company in America.
The most annoying thing about them is that the ownership really doesn’t care about anything other than getting your money. Their philosophy is pretty straightforward. Sign up as many people as possible and get as much money as possible. Sign them up even if you know that you can’t possibly deliver anything close to what you are advertising. After they get their customers they will then deal with providing an infrastructure capable of providing what they advertised. Adelphia has to do it that way because they don’t currently have an adequate network or infrastructure.
They are plain and simple a dishonest company at the upper levels. They are consistently rated dead last by virtually every reputable rating service in the nation. And, they are getting worse. When the customer calls in the closest thing to satisfaction they can get is by verbally taking out their frustrations on some poor customer service representative who has no control over the problem the customer is experiencing and is untrained, underpaid, and used by ownership as a shield between them and the customers.
I am confident if you went into the office of the highest ranking member of the company, on the wall behind their desk would be the motto: "Greed is Good!" and above that a picture of the Gordon Gekko character from the movie "Wall Street".
[text was edited by author 2002-02-11 20:42:48] | |
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cmcgilton
join:2001-03-14
Stow, OH
| Re: A family owned and operated business! Ditto. Rigas's philosophy which he has conveyed: Put out the product so that it's one step ahead of the competition, even if it doesn't work right and we'll fix the problems later. Yea we'll see about that.
Fact: Adelphia just got rid of it's ABIZ business which sucked 2 Billion + from it over the past 4 years, money which could have gone to sorely needed cable and network improvements. Instead it went to new markets where ABIZ didn't have any on-net fiber and obviously couldn't even be supported, all for the sake of "national brand name" familiarity.
Now look at where ABIZ is at, nearly bankrupt. It's stock is what, 11 or 12 cents? What a joke! Trying to take in every last penny before going down for the count.
Good luck Adelphia. | |
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I said it before, I actually went back to dial-up for a period rather than go back to Adelphia.