Hoo_Man
join:2002-02-15
Stafford, VA
| Stafford VA - Similiar issue brewing.
Hi, im in Stafford, VA
Adelphias for 7 months straight has given me nothing but
'I don't know'
'Maybe
'If then'
'We can't help'
'he'll tell you the same thing'
And this was comming from tier 2 'Senior Techs'
I talked to a few of their managers, and got the same thing, They simply will not listen.
For 7 months straight, at peak times, worse then 56k speeds...... as of late they actually sent us an email and letter saying they were 'upgrading' lol, they fixed our gateway, which seems to of been the problem, and im downloading at 700k u/l at 50k,(for 3 days) like it use to be (prestige.net, was the best isp, adelphia bought them) Then they switch us over to the adelphia routers, and take us off the ones in WASHINGTON, DC,(alter.net, hey bad rep, but i never pinged my main router over 30) in stafford, va washington is about 30 miles away...
HERE IS THE BEST PART
THEY ROUTE US THROUGH DALLAS TEXAS, HALF WAY ACROSS THE COUNTRY. Pinging 10> to my gateway, then 250 to dallas fort worth, texas ADELPHIA.NET router.
For 7 straight months, no answers at all, they run you around in circles, most likley the worst technical support in the business..... Whoever is organizing something, so they will finally listen to us, instead of give us the run around...
Adelphia will listen, but we have to make them, I am composing my traceroutes, and bandwith tests, download speeds as well, to show how bad the service is, I have traceroutes, and ping results, and compared them with AOL, and AOL has been winning, a sad sad day, in Broadband history. I plan on sending it to all the local news papers, and writing emails and letters to the local news stations, hoping one will take the story.
I have attached a small rtf file, of what it is like.
Please anyone with any input, drop me a line
Hoo@va.prestige.net |
