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rowdog007

join:2010-10-20
Andrews, NC

[DSL] Westell 6100 (E90-610015-06) intermittent connection?

Evening all,

Having a huge issue with my DSL service, and as expected Frontier tech support is of little to no help. I went ahead and got a clean bill of health from a virus/malware expert to make sure this was not somehow causing my issues, but they still persist. I was hoping that maybe someone would take a look at my logs, and make some suggestions. :O Over the course of the last 36 hours, I have had over 100 disconnect/reconnects.....its getting quite frustrating.

Quick notes about the setup. The connection is run via the westell, and via a Belkin in Access Point Only mode....it is wired to my desktop, and xbox 360, and wireless to my netbook, and laptop. It is connected to a jack that is run back to the NID, and less than 1 1/2 old (run by a Verizon tech)....and there are no house lines connected. We never used them, so I had the tech disconnect them entirely at the NID.....so the only thing run is the 1 line, and the only thing connected to it is the DSL line.

Here are some logs:

Transceiver Revision: 4.3.0.1
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 704
Margin (dB) 10.0 10.0
Line Attenuation (dB) 49.0 29.0
Transmit Power (dBm) 19.4 11.9

The DS margin will fluctuate a bit, but the US is pretty solid.

WED DEC 08 01:42:01 2010
Setting System clock to Network time WED DEC 08 01:42:01 2010

WED DEC 08 01:42:01 2010
Time set from Primary SNTP server: tock.usno.navy.mil

WED DEC 08 01:41:58 2010
PPP CONNECTED on VPI 0 VCI 35

WED DEC 08 01:41:57 2010
Connecting session(0): My Connection due to Manual Connect

WED DEC 08 01:41:48 2010
Disconnecting session(-1): due to PADT received

WED DEC 08 01:41:48 2010
Received PADT for session id 891

WED DEC 08 01:41:48 2010
PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down

WED DEC 08 01:41:48 2010
Disconnecting session(0): My Connection due to dsl Restart

WED DEC 08 01:41:39 2010
US Atten: 29.0 DS Atten: 49.0

WED DEC 08 01:41:39 2010
US Margin: 10.0 DS Margin: 11.0

WED DEC 08 01:41:39 2010
US Tx Power: 11.9 DS Tx Power: 19.4

WED DEC 08 01:41:39 2010
US DSL Rate: 704 kbits/sec DS DSL Rate: 3360 kbits/sec

WED DEC 08 01:41:39 2010
WanMgr reports DSL is UP

WED DEC 08 01:41:17 2010
WanMgr reports DSL is Down

WED DEC 08 01:06:48 2010
DNS: Unknown host: 'qqxoisxrzp.myhome.westell.com'

WED DEC 08 01:06:48 2010
DNS: Unknown host: 'gxowuwiptw.myhome.westell.com'

WED DEC 08 01:06:48 2010
DNS: Unknown host: 'rncmpeqkeo.myhome.westell.com'

WED DEC 08 01:06:48 2010
DNS: Unknown host: 'qqxoisxrzp.myhome.westell.com'

WED DEC 08 01:06:48 2010
DNS: Unknown host: 'rncmpeqkeo.myhome.westell.com'

WED DEC 08 01:06:48 2010
DNS: Unknown host: 'gxowuwiptw.myhome.westell.com'

WED DEC 08 00:52:53 2010
Setting System clock to Network time WED DEC 08 00:52:53 2010

WED DEC 08 00:52:53 2010
Time set from Primary SNTP server: tock.usno.navy.mil

WED DEC 08 00:52:51 2010
PPP CONNECTED on VPI 0 VCI 35

WED DEC 08 00:52:50 2010
Connecting session(0): My Connection due to Manual Connect

WED DEC 08 00:52:41 2010
Disconnecting session(-1): due to PADT received

WED DEC 08 00:52:41 2010
Received PADT for session id 851

WED DEC 08 00:52:41 2010
PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down

WED DEC 08 00:52:41 2010
Disconnecting session(0): My Connection due to dsl Restart

WED DEC 08 00:52:32 2010
US Atten: 29.0 DS Atten: 49.0

WED DEC 08 00:52:32 2010
US Margin: 10.0 DS Margin: 11.0

WED DEC 08 00:52:32 2010
US Tx Power: 11.9 DS Tx Power: 19.4

I trimmed that down a good bit, and didn't use the whole length of the log. The culprit almost always seems to be PADT's being received throughout the log.

Connection Rate (Down/Up): 3360 Kbits/sec by 704 Kbits/sec
Connection Status In Packets
Out Packets 391942
285520
In Error Packets
Out Error Packets 0
2318
Ethernet Status In Packets
Out Packets 310474
392235
ATM NetworkAddress VPI
VCI 0
35
Firewall Status Passed
Dropped In: 0 Out: 0
In: 0 Out: 0

Connection Information

Connection Name Connection Duration Status Number of Reconnects
My Connection 00:44:12 UP 102

The only thing that strikes me there is the lost out error packets.

Would very much appreciate any help/advice received. This connection was great for a long time, and all of the sudden over the last month has gone to crap, and Frontier seems to care very little.

rowdog007

join:2010-10-20
Andrews, NC
Any help....please....anyone?


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..
If I can get what's missing from the log, that should be all I really need. Your margins are in fact low, which are the cause of the disconnects. The upstream being out of sync (it should be 864kbps) backs this up, along with your high transmit power on the downstream which is basically maxed out.

See if you can get Frontier to either send a tech out to try and shorten or improve the copper loop, or have them add ADSL2+ to your line, if available to try and help with the stability.

rowdog007

join:2010-10-20
Andrews, NC
Ty for the advice Smith Ok, so when you say "try and shorten or improve the cooper loop" are you referring to the cooper on my property, or their cooper in the neighborhood? I will also mention the ADSL2+ to them, and see what kind of response I get. Sadly, I am in a rural area, so I fear that the ADSL2+ might now be available.

Sadly, from my recent experiences with Frontier's tech support, they are either unknowledgable, or unwilling to do much at all to help short of the patented script. :O

It's all very sad to me, as before Frontier took over, I honestly had zero issues with my DSL at all (under Verizon), but since they took over it has gone downhill fast.

I'll contact them as soon as I hear back about the copper, so I know what to ask.

On a sidenote just let me ask this......would static on the line be of any relevance to the situation?


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Static on the line would be of relevance to the topic, if the phone that was being used is behind a DSL filter. If you have/had static on the line, it needs to be repaired as DSL service will improve once performed.

rowdog007

join:2010-10-20
Andrews, NC
It is in fact behind a filter (there is only 1 line and 1 jack in the house, which has a 2 way splitter on it, 1 socket of which has the filter, then phone line, and the other, no filter, and line to dsl modem).

There seems to be some low level static on it.....not very loud, but i can hear what sounds like static. Or it at least seems like static to me, but I am no expert. Just wasn't sure if that would be related to everything else. So I guess the next move would be to call and report the static, then go from there.


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Yep. If the static is being caused by copper on Frontier's end (You can check out at your NID's test jack for the static), getting it fixed should improve the DSL.

rowdog007

join:2010-10-20
Andrews, NC
Greetings all,

I just wanted to report back with what the issue ended up being. After a few attempts, I finally reported "static on the line" to Frontier (there was little to no static however). However when the automated service ran its test on the line it did seem to find an issue. They rolled a truck, and the gentleman that came out didn't find any static, but ran another test via his phone in his truck, and it came back that there was what he called a "ring cross" on the line.

He said they can be very difficult to find, and assured me he would work on it. I then proceeded to watch him go up the road, back down the road, and to a couple neighbors houses. Couple hours later he came back and checked again and let me know it was fixed, and that there was an exposed bit of wire near a neighbors house in the loop.

Since then it has been working like a charm.


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Glad to hear the MLT did the trick and solved the problem! Also glad that the tech found the problem too . While you're at it, can you post up your new statistics?

rowdog007

join:2010-10-20
Andrews, NC
Sorry was out of town for a week, so just not getting back to the forums :O

Here are those new stats:

Transceiver Revision: 4.3.0.1
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 14.5 10.0
Line Attenuation (dB) 48.0 28.0
Transmit Power (dBm) 18.8 11.8

Still been rock solid, and working like a charm thus far.


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Statistics look good for the distance. Hope it keeps up

rowdog007

join:2010-10-20
Andrews, NC
Thank you very much Smith Very much appreciate the advice and help! Btw, on a sidenote, and purely out of curiosity, is there any way to officially find out just how far I am from the central office?

I mean, I know exactly where the central office is, and could probably rough guestimate it, but I am sure it counts "as the line runs" and not "as the bird flies" as far as how you measure it, etc.

Either way I feel very fortunate to have it work this well after the fix, and especially even at the speed that it runs at.


Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24
Reviews:
·Verizon Online DSL
·Frontier Communi..
You can have Frontier run the Mechanized Loop Test (MLT) which will give an accurate/official loop length. They might already have it on record from a previous loop test, though if the line was recently repaired the entry in their database may no longer be correct. The unofficial way is to take your Downstream attenuation and multiply it by 250. Or, take your upstream attenuation, multiply it by two to bring it to your Downstream attenuation, and then multiply it by 250. That gives you a rough estimate in feet.