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Really

@comcast.net

reply to fifty nine

Re: Lame to say the least...

If Comcast is planning on offering low cost computers....then they didn't mention that to the service techs that will be dealing with those. Rumors are based on speculation and hearsay you know.
Each tech site will do their own community involvement for potential new customers.
Even if there is a low cost option for internet access, 1MB service is still better than the 756k for DSL that ATT already offers, which is also having union issues, yet again.
With the recent merger, some of us service techs can't keep the service working correctly since everything went digital and Motorola is having a hard time keeping up with the demand for new DVR's, so now service is lacking and a lot of fringe benefits for the holidays are now gone, because of merger.
I am beginning to question the direction of the cable part of the company and how we can't advance within the company to strict performance standards to keep those in their current positions or bring in a big wave of new hires to perform like they want them to be. just saying......


skuv

@rr.com

said by Really :

If Comcast is planning on offering low cost computers....then they didn't mention that to the service techs that will be dealing with those. Rumors are based on speculation and hearsay you know.

It's not speculation or hearsay, it's from Comcast's own proposal to the FCC.

Do you really think they would have told the service techs their plan before releasing it to the FCC?


fifty nine

join:2002-09-25
Sussex, NJ
kudos:2

reply to Really

said by Really :

If Comcast is planning on offering low cost computers....then they didn't mention that to the service techs that will be dealing with those. Rumors are based on speculation and hearsay you know.

They are going to do the computer part of it with a third party partner, not Comcast techs. They are also going to use charity orgs and community groups to provide training:

Be eligible for one piece of pre-configured, quality computer equipment (which may
include rebuilt PCs, netbooks, or other devices) for less than $150 (the equipment
will be sold to the customer by a third-party vendor-partner of Comcast’s, with
Comcast providing any subsidy required to bring the equipment cost below $150
).
4. Have access to web-based, print, and classroom-based training programs, provided
in partnership with One Economy and other current and future Comcast community
partners in our digital literacy efforts, including Boys and Girls Clubs, and Urban
League and National Council of La Raza affiliate organizations.
Comcast will create
and fund these programs (although we may seek Foundation and other funds to
defray these costs).

...

Several computer training and support options will be offered. At the time of installation,
each participating household will received basic instructional materials and a phone number for
a dedicated support desk. The computer equipment will be pre-configured with a “wizard” to
facilitate e-mail set-ups and the setting of parental controls. Shortcuts to “getting started”
tutorials will appear on the desktop. Each piece of equipment will ship with Norton security preinstalled. Comcast and its partner organizations will offer “training days” at NSLPparticipating schools in Comcast’s service areas, as well as at instruction facilities operated by
our community partners.

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