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mojo1

join:2006-12-05
Victoria, TX
reply to criggs

Re: February 2011 Sprint 4G WiMax speeds

Well, the cord-cutting experiment is not going so well so far. It seems 4G has been down at home for nearly a week now. I get "obtaining IP address from Sprint" for a long time, then it connects. But, there is no internet once it connects.

So, I've been trying to exist on 3G only but it can't keep up with consumption (Netflix, Hulu, VOIP, etc.).

I am moving in about 2 weeks and will have a new tower when I do. I guess I'll see how it goes then.

I am able to connect when I am at the office and have blazing speeds, so it would seem to be a tower issue. Sprint opened a ticket for me to take my phone (and wife's) to a store to have it checked. I tried to explain it only happens when I am at home, but she didn't seem to care.

criggs

join:2000-07-14
New York, NY
Reviews:
·Millenicom
said by mojo1:

I get "obtaining IP address from Sprint" for a long time, then it connects. But, there is no internet once it connects.

Do you have Windows Vista or Windows 7? I ask because I got that problem once on my Windows 7 laptop. I fixed it by first going to the Network and Sharing Center. In that window, there was this listing of my Sprint 4G connection with three categories, Access Type, HomeGroup and Connections. After Connections were the hyperlinked words Local Area Connection X (X represents a number; I forget what the number was).

I clicked the hyperlinked LAC words. That brought up the Connection's Status window. From there I clicked Diagnose.

After the computer thought about that for a few seconds, it spit back to me some gobbdygook about DH something CP. It asked if I would like to apply the fix. I said yes. It did so.

WHOOSH!! Suddenly total Internet connectivity, and the problem was fixed.

Don't ask me; I only subscribe to the stupid thing!

Seriously, I'm sure someone else will be able to tell you what that was all about; I just know that it fixed the problem.

mojo1

join:2006-12-05
Victoria, TX
said by criggs:

said by mojo1:

I get "obtaining IP address from Sprint" for a long time, then it connects. But, there is no internet once it connects.

Do you have Windows Vista or Windows 7? I ask because I got that problem once on my Windows 7 laptop. I fixed it by first going to the Network and Sharing Center. In that window, there was this listing of my Sprint 4G connection with three categories, Access Type, HomeGroup and Connections. After Connections were the hyperlinked words Local Area Connection X (X represents a number; I forget what the number was).

I'm on XP and tethering to an EVO. The problem is that the phone will not connect to 4G. But, at my office, I have no problem connecting to 4G. This happens on 2 different EVOs. I'm sure there is a problem with the tower at home. When I do eventually connect to 4G at home, there is no internet so I have to drop back down to 3G.

criggs

join:2000-07-14
New York, NY
Reviews:
·Millenicom
said by mojo1:

When I do eventually connect to 4G at home, there is no internet

Exactly. I can only say I had the same experience at the point when I decided to run the Diagnose thingie. I WAS connected, but could not pull up web pages or email or anything, no connectivity, in other words.

I understand that you can connect at work. However, regardless of whether there's something funky at your home tower, to solve that issue may involve that Diagnose thingie. In other words, yes, the tower is acting funky, but the solution to that funkiness may not necessarily be solved solely through making a change to the tower. It might also involve a different approach on the part of the modem.

Just saying.

mojo1

join:2006-12-05
Victoria, TX
But, this is verified through the phone as well - no computer in the mix. When it does connect to 4G, I cannot access the web on the phone itself. Drop down to 3G and phone and computers access the internet fine. I'm streaming Pandora over 4G even as we speak.

criggs

join:2000-07-14
New York, NY
Understood.


Triptrailz

@clearwire-wmx.net

WOOT. So finished moving. I'm a little sore. But i'm extremely happy about this connection. I was very concerned at first because i was boarderline Lightblue(some indoor-outdoor) and darkblue (also some indoor, but better, and outdoor).

I have the same CINR bars as my old place, and same 3bars. But apparently, i get a fast mbps for both the D/L and the U/L

oh yeah

criggs

join:2000-07-14
New York, NY
Congrats, Triptrailz. I'm sure it's a great relief to you; let's just hope it holds.


Triptrailz

@clearwire-wmx.net
reply to Triptrailz

Hmm, i meant to post the new results

If this continues, i will be a happy camper. I plan on staying online for the next 10 hours so we'll see if this keeps up.

criggs

join:2000-07-14
New York, NY
I'd make it 24, just to make sure.


Triptrailz

@clearwire-wmx.net

Well after an hour, i was disconnected. My sprint smartview program was saying that i was connected but i was unable to access any websites. I could not even disconnect from smartview and i couldnt exit the program either. I had to get out of the program by manually ending the process through task manager. When i tried loading up smartview again, it simply would not load up. I noticed there were some updates for my windows so i updated and it restarted my comp. and now here i am.

great upload speed... anything over 3mbps for dl and i'll be happy.

Is there a more efficent program i can use to access my USB modem besides sprint smartview?


triptrailz

@clearwire-wmx.net

this is what i get when i plug in the usb modem on one of the USB ports on the back on my pc...

this is what i get when i use one of the front USB ports. Interesting how different ports produce different speeds.


triptrailz

@clearwire-wmx.net
OK, the first one said 3.xx mbps D/L .76Up and like 88ping. Not sure why its saying a totally different number.. i wish i could edit my posts :s

mojo1

join:2006-12-05
Victoria, TX
reply to triptrailz
It's been my experience that 4G is very finicky in placement of the modem. So, moving from the front to the back may have optimized the signal.

I've experimented with many different locations in my place until I can get the best signal and speed. Then, I try to use that same place everytime I need internet.


JeffroAtl

@spcsdns.net
reply to mojo1
I live in Atlanta, GA and have been having the exact same problem! My wireless broadband card has been in the same place, connected to the same computer, in the same exact location and has worked fine for the past 6 months, and as of about 3 days ago I get an indefinite "Obtaining IP Address" and NO CONNECTION to Sprint 4G... out of nowhere.

Sprint is completely indifferent and said they would open a "trouble ticket" and call me back in 36 to 72 hours. Suprise, true to form with Sprint's terrible customer service, they have not called me back. This is my main source of internet and I can't live on 3G. Something is up and the numerous agents at Sprint all seem extremely dodgey to me, and a bit suspicous.

For all those thinking about getting a Sprint 3G / 4G Broadband card... think twice. I'm probably going to have to pay the damn $200 early termination fee, and get back on trusty Comcast.

criggs

join:2000-07-14
New York, NY
Reviews:
·Millenicom
Um, as far as I can tell, your experience is NOT the same. As I understand it, there's this location where Mojo1 CAN connect, but then has no connectivity (can't load web pages, download email, and so on).

In your case, you cannot even connect.

For what it's worth, I had exactly your problem two weeks ago. I finally called Sprint, and they did a ##RPR#on my Smartview/modem and simultaneously did a suspend-and-reinstate on my account at their end, and that did the trick, after a computer reboot.

Oh, and here are my speeds today:


mojo1

join:2006-12-05
Victoria, TX
reply to JeffroAtl
said by JeffroAtl :

I live in Atlanta, GA and have been having the exact same problem!

What part of town are you in? I'm near Peachtree Hills. But, my office is near Piedmont/Roswell Rd and I connect fine. For me, the problem seems to be isolated to one tower.


JeffroAtl

@spcsdns.net
I'm actually in the Peachtree Hills area as well. Is there a way to rechannel the modem to another tower that IS functioning? I've done all the troubleshooting you can do including replacing the broadband card, uninstalling / reinstalling Smartview, moving my laptop all over the house, calling a technician, doing ##RPR#, and having them ping my card, and nothing has worked. This wouldn't concern me so much if this wern't my primary source of internet (home office). I'll try calling Sprint again and see what they can do, but not confident at this point they can help.

Again, I've had service for 6 months, made no changes to my computer, stayed in the same exact location, replaced my broadband card, I've done everything I can do on my end, and am left with the deduction that it's a network issue...so furstrating.

criggs

join:2000-07-14
New York, NY
Reviews:
·Millenicom
I have no idea how this would work, but the bottom line is that the reason why Sprint Tech Support can screw us over so easily, and why problems can now remain unrepaired and unfixed for weeks or months at a time, is because every single customer/subscriber report is squeezed through this tiny nozzle of a single isolated person talking to a single isolated Tech Support representative.

I propose that what has to happen is that folks in geographical areas band together and call from a single phone to Sprint Tech Support.

If Tech Support is forced to deal UP FRONT with two or three or four people AT ONCE, then it becomes a lot harder for them to force you to do their meaningless uninstall/reinstall, reboot/restart, slowwalk.

Now how one would coordinate folks in a single geographical area with similar problems getting together to make ONE PHONE CALL where they would ALL identify themselves to ONE Sprint Tech Support rep I have no idea. There may be social networking gurus on this forum who would have ideas along those lines.

But it seems to me that's what has to happen now. Clearly the current model of Sprint Tech Support is NOT WORKING.

mojo1

join:2006-12-05
Victoria, TX
reply to JeffroAtl
said by JeffroAtl :

I'm actually in the Peachtree Hills area as well. Is there a way to rechannel the modem to another tower that IS functioning? I've done all the troubleshooting you can do including replacing the broadband card, uninstalling / reinstalling Smartview, moving my laptop all over the house, calling a technician, doing ##RPR#, and having them ping my card, and nothing has worked. This wouldn't concern me so much if this wern't my primary source of internet (home office). I'll try calling Sprint again and see what they can do, but not confident at this point they can help.

Again, I've had service for 6 months, made no changes to my computer, stayed in the same exact location, replaced my broadband card, I've done everything I can do on my end, and am left with the deduction that it's a network issue...so furstrating.

Sounds like it is our tower that is the problem. Maybe you are the one hogging all my bandwidth... Since Sprint opened a ticket for me to take my phone to the store, I may run by there today and talk to someone in person. Maybe they can understand. The store at Lenox has been great to me in the past so I'll give them a shot.


JeffroAtl

@spcsdns.net
Atlanta, GA 30305

Ok... it's official, per some of the suggestions on this blog, and after a week of not getting 4G service, replacing my broadband card, uninstalling / reinstalling Sprint Smartview, having talked to An "Elevated Technician" who was going to open a "trouble ticket" on my problem, after not hearing back from them after 72 hours as promised (surprise) I've taken someone's advice and given it one more shot.

I called Sprint tech support, went through their robotic ##RPPR# BS, and then suggested they deactivate and then reactivate my card as per this blog, AND... NOTHING. I can still not connect to Sprint 4G, I am (and have been for a week) stuck in "Obtaining IP Address" without access to the 4G network.

At this point after spending about 25 hours finding a solution, and exploring every possible avenue... I HAVE TO DEDUCE THAT THIS IS A MAJOR NETWORK PROBLEM. I have not changed anything on my computer, my computer is in the same place is has been in for the past 6 months (while working on 4G)... and now it simply doesn't. I work from home and my computer is my livelihood.

I signed up to this for unlimited Sprint 4G connection, knowing that the coverage would be, as others say, and in reality, splotchy. But I am working from a home computer, and did not ever think that coverage would just suddenly end.

Sprint 4G Boradband is crap, the customer service is crap, and I would caution anyone out there considering buying it. I bought and paid for 4G service, and I am no longer getting it...PERIOD. And now Sprint is going to charge me $200 to terminate service when its THEIR crappy network that doesn't work... UNREAL!

I strongly suggest that this get organized somehow via social network so that Sprint can no longer screw over trusting customers like ourselves.

I am not a negative person, however I have had an EXTREMEY negative experience with Sprint Broadband Wireless 4G card. This blog on the other hand has been GREAT, and I want to thank everyone who has participate in trying to help me out. Unfortunately, at the end of the day, Sprint is selling a bill of goods, and I don't forsee a very bright future for the company with this kind of service.


JeffroAtl

@spcsdns.net
reply to mojo1
Atlanta, GA 30305

Ok... it's official, per some of the suggestions on this blog, and after a week of not getting 4G service, replacing my broadband card, uninstalling / reinstalling Sprint Smartview, having talked to An "Elevated Technician" who was going to open a "trouble ticket" on my problem, after not hearing back from them after 72 hours as promised (surprise) I've taken someone's advice and given it one more shot.

I called Sprint tech support, went through their robotic ##RPPR#, and then suggested they deactivate and then reactivate my card as per this blog, AND... NOTHING. I can still not connect to Sprint 4G, I am (and have been for a week) stuck in "Obtaining IP Address" without access to the 4G network.

At this point after spending about 25 hours finding a solution, and exploring every possible avenue... I HAVE TO DEDUCE THAT THIS IS A MAJOR NETWORK PROBLEM. I have not changed anything on my computer, my computer is in the same place is has been in for the past 6 months (while working on 4G)... and now it simply doesn't. I work from home and my computer is my livelihood.

I signed up to this for unlimited Sprint 4G connection, knowing that the coverage would be, as others say, and in reality, splotchy. But I am working from a home computer, and did not ever think that coverage would just suddenly end.

Sprint 4G Boradband is crap, the customer service is crap, and I would caution anyone out there considering buying it. I bought and paid for 4G service, and I am no longer getting it...PERIOD. And now Sprint is going to charge me $200 to terminate service when its THEIR crappy network that doesn't work... UNREAL!

I strongly suggest that this get organized somehow via social network so that Sprint can no longer screw over trusting customers like ourselves.

I have had an EXTREMEY negative experience with Sprint Broadband Wireless 4G card. This blog on the other hand, has been GREAT, and I want to thank everyone who has participate in trying to help me out. Unfortunately, at the end of the day, Sprint is selling a bill of goods, and I don't forsee a very bright future for the company with this kind of service.

criggs

join:2000-07-14
New York, NY
Reviews:
·Millenicom
One other thing to keep in mind.

A large part of the problems which a lot of us have experienced has to do with constantly being connected to a screwed-up tower. If we had the ability to manually say "No; I don't want that tower; I want this tower," I have a feeling a lot of these problems would be solved more quickly.

I am indebted to user w0g for suggesting that folks need to get comfortable with adjusting their HA.

HA? What is that??

w0g pointed me toward an explanation, posted at »www.evdoforums.com/thread2001.html .

I strongly suggest that those in this thread who are experiencing persistent 4G problems take a look at that thread. It may hold the key to a solution.

As always, good luck, and please let us know how you make out.


espaeth
Digital Plumber
Premium,MVM
join:2001-04-21
Minneapolis, MN
kudos:2
All the HomeAgent defines is the tunnel concentrator that you connect to for egress access to the Internet. Changing the HA setting will have absolutely no effect on signal levels or local tower congestion; what it can improve is latency by preventing your traffic to have to cross the country to reach the Internet.