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Robert
Premium Member
join:2001-08-25
Miami, FL

1 recommendation

Robert

Premium Member

"It was a mistake.."

Here Mediacom, let me help you. This excuse seems to work many times:

"It was a mistake on our part. Our engineers were suppose to deploy the ad injection system to a test system, and not to the public network. We deeply regret any inconvenience this may have caused our customers. We are committed to providing value to our customers and are constantly evaluating new methods and practices that can increase our customer's Internet experience."

Karl Bode
News Guy
join:2000-03-02

Karl Bode

News Guy

Re: "It was a mistake.."

Just enhancing ye olde customer experience!

batterup
I Can Not Tell A Lie.
Premium Member
join:2003-02-06
Netcong, NJ

batterup to Robert

Premium Member

to Robert
said by Robert:

Here Mediacom, let me help you. This excuse seems to work many times:

Do you freelance Phishing email?

SeVere
join:2001-01-06
Chicago, IL

SeVere to Robert

Member

to Robert
said by Robert:

Here Mediacom, let me help you. This excuse seems to work many times:

"It was a mistake on our part. Our engineers were suppose to deploy the ad injection system to a test system, and not to the public network. We deeply regret any inconvenience this may have caused our customers. We are committed to providing value to our customers and are constantly evaluating new methods and practices that can increase our customer's Internet experience."

Now that is some funny stuff. Too bad that will be the standard reply!

The Limit
Premium Member
join:2007-09-25
Denver, CO

The Limit to Karl Bode

Premium Member

to Karl Bode
Hahaha. I love it when any company says that line. Whenever I read/hear/see that line, I know something stupid is up.

WHT
join:2010-03-26
Rosston, TX

WHT to SeVere

Member

to SeVere
Hey...it worked for Google's Street View debacle.

rchandra
Stargate Universe fan
Premium Member
join:2000-11-09
14225-2105

rchandra to SeVere

Premium Member

to SeVere
I would agree. That they'd even consider ad injection so much that they'd even bother setting up a test environment is abysmal. Ad injection: just say no! No need for me to put up any test equipment for me to decide.
Turbocpe
Premium Member
join:2001-12-22
IA

Turbocpe to Robert

Premium Member

to Robert
Well, someone from Mediacom allegedly did say it was a "mistake" earlier when this story first broke:
said by pokesph:

100% ILLEGAL!
data interception and modification.. bad, very bad.

After talking with Mediacom's Legal dept, (Tom Larsen) they are in the process of disabling this 'service' and say it was a "mistake" by the marketing dept and never cleared their legal dept lawyers.

If it is still happening, you can contact Tom at 1-888-692-9090 x2754 and tell him so.

»ad inject to stop...

batterup
I Can Not Tell A Lie.
Premium Member
join:2003-02-06
Netcong, NJ

batterup

Premium Member

said by Turbocpe:

Well, someone from Mediacom allegedly did say it was a "mistake" earlier when this story first broke:

said by pokesph:

100% ILLEGAL!
data interception and modification.. bad, very bad.

After talking with Mediacom's Legal dept, (Tom Larsen) they are in the process of disabling this 'service' and say it was a "mistake" by the marketing dept and never cleared their legal dept lawyers.

If it is still happening, you can contact Tom at 1-888-692-9090 x2754 and tell him so.

»ad inject to stop...

So the marketing department has the power to tell the programmers and the network people what to do. What was the guy's name in marketing who gave the orders? Inquiring minds want to know.

Nacho Cheese
@mpowercom.net

Nacho Cheese

Anon

These days the marketing department *always* gives the orders.

syslock
Premium Member
join:2007-02-03
La La Land

syslock to Karl Bode

Premium Member

to Karl Bode
said by Karl Bode:

Just enhancing ye olde customer experience!

Or the one that drive me crazy because its sooo overused....

We were adding value to the customer overall service experience.