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deke40
Premium
join:2003-01-23
Texas

Comcast Connection Problems

Anybody down south of Houston having any connection problems this morning.

I can't get a upload speed from the two test I use but my ping to Google averages about 17ms with no loss.

I also can't upload an image of my tests here.


nerdburg
Premium
join:2009-08-20
Schuylkill Haven, PA
kudos:1
We can't offer you any help without more information. Please post the following info:

1) Make and model of your modem.

2) Upstream and downstream signal levels (click the link.) We are interested in your power levels (dBmV) and your Signal to Noise Ratio (SNR).

3) Have you talked to Comcast or had a tech come out? What were the results?

4) How long have you had the problem?

5) Is it constant or intermittent?

If you are having speed issues:

A) Please connect your computer directly to the modem via Ethernet (no router, no wireless, no USB)
B) Run ShaperProbe.
C) Run a Line Quality Test.

Please post your results and let us know to what speed tier you subscribe.


deke40
Premium
join:2003-01-23
Texas
reply to deke40
Sorry about the mixup. Somebody suggested I post in the Comcast Direct forum and I messed up.

The end results are here.

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