|reply to RockLobsBud |
Re: WOW connectivity issues even with new equipment
I took a look at RockLobster's modem, and the levels look really good actually. It's possible there's nothing wrong with the drop to the house, but the numbers I see here don't really tell me the whole story. I saw 2 CPE devices on that modem, one was a Microsoft Device (guessing xbox 360) and one I was unable to determine by the MAC address. I went ahead and assigned a new IP address to the Xbox MAC address to see if that helps the situation. I also changed the config file of the modem from a generic cable modem config file to the Motorola specific config file we have. Between those 2 changes, I'd like to see if it makes any difference. If Microsoft device's MAC is not the one used normally let me know, and I can change the correct one.
Dan Della Terza
WOW! Internet, Cable & Phone
Network Operations Center
I still have the issue even with those two changes . I talked to a supervisor the other day and they told me that even though the modem is brand new, the configuration could be causing problems. They said to check the configuration of my modem, but I'm not sure how to do that. Is that what you did with the new config file you installed?
Any more thoughts?